"GREAT. I WILL CONTINUE BUYING FROM VITACOST BECAUSE OF THE GREAT DELIVERY SERVICE. THANK YOU."
"The prices were good and delivery was great "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our prices to be great and that your delivery experience was top-notch. We work hard to provide the best products and services, and your feedback truly makes our day! Keep enjoying those vitamins!”
"When I clicked it n the search bar you directed me to enzymes and helped learn of maybe a new way to heal my sinuses. So very informational, easy, nice discount, arrived fast. You’re amazing"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to navigate and that our recommendations were helpful in your search for sinus relief. It's wonderful to know that you took advantage of our discounts too! We're here to provide you with the best products and information possible. Your kind words truly motivate us to keep doing what we love. Keep exploring, and we're excited to support your health journey!”
"VitaCost provided an invoice after I contacted them. Hopefully in the future they will just email it so that I don't have to call them."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you experienced fast delivery and received your order packaged nicely. Your feedback about the invoice process is invaluable—we're always looking for ways to improve! We'll definitely take your suggestion into consideration for future enhancements. We appreciate you taking the time to share your thoughts, and we're glad to have you as part of the Vitacost family!”
"At the time I completed the order there was no indication that the item was out of stock. Shortly after ordering, I received an email that the order had been canceled."
“I’m sorry to hear that your order was canceled unexpectedly after you completed your purchase. We strive to keep our inventory updated; however, there are instances where items may become out of stock after an order is placed. I understand how frustrating this experience must be, and I appreciate your feedback. If you need assistance with finding a similar product or have any other questions, please let us know and we’d be happy to help.”
"Awesome service and product "
“Thank you so much for your fantastic review! Your support means the world to us, and we're excited to continue serving you. Five stars all the way—woohoo!”
"I AM VERY GRATEFUL. JUST WISH YOU CARRIED FROZEN STUFF TOO BUT I DO APPRECIATE YOUR BUSINESS."
“Wow, thank you so much for your wonderful review! We're thrilled to hear that you appreciate our timely deliveries and merchandise. Your gratitude truly motivates us! We love your suggestion about carrying frozen items and will definitely take it into consideration as we continue to improve our offerings. Thanks for being a valued customer!”
"Vitacost has allways been an easy website to shop on an they allways take care of everything I need "
“Wow, thank you so much for this 5-star review! We're thrilled to hear that you had an excellent experience shopping with us! We're glad that you find our website easy to navigate. Your love for our company truly makes our day! We appreciate your support and can’t wait to serve you again!”
"place an order gets canceled, even if placed by calling to customer service over and over again"
“We're truly sorry to hear about your frustrating experience with our website and order process. We understand how disappointing it can be to have your orders canceled, especially after reaching out for assistance. We strive to provide a seamless shopping experience, and it's clear we fell short in your case. Your feedback is valuable, and I encourage you to share more details about your situation so we can look into this further and improve our services. Thank you for bringing this to our attention.”
"When buying one quart of Soy Milk, the packing was very impressive. What was not impressive was there was apparently no option to purchase a case lot without buying 12 individual quart containers. The waste packaging plastic would have been huge. I went with another supplier of a similar product that would ship to me in case lots. "
“Thank you for your feedback regarding your recent experience. We're glad to hear that you were satisfied with the product and the shipping of the single container. However, we understand your concern about the lack of case lot options and the environmental impact of packaging waste. We appreciate your input as it helps us improve our offerings. We encourage you to continue sharing your preferences with us, as we are always looking to enhance our services and product availability.”
"Ordering items from Vitacost is always a breeze and fast delivery to my door!
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“Nice! Thank you so much for your amazing review! We're thrilled to hear that you had a fantastic experience with our fast shipping. It's great to know that your order arrived in perfect condition! We can't wait to serve you again soon!”
"Easy to order and was received in a timely manner."
“Wow, thank you so much for your enthusiastic review! We're thrilled to hear that you had a fantastic experience with our fast shipping. We can't wait to serve you again soon!”
"I found what I needed that I couldn't find anywhere else. Fast shipping."
“We are thrilled to hear that you had a great shopping experience with us! It's fantastic that you found what you needed, especially when you couldn't find it anywhere else. Thank you for the 5-star rating and for mentioning our fast shipping. We appreciate your support and look forward to serving you again in the future!”
"Pretty pumped about all the brands offered within this platform and the discounts! "
“Thank you so much for this 5-star review. We're thrilled to hear that we met your expectations about our products and that you enjoyed our offered promotions. Your satisfaction means the world to us, and we can't wait to serve you again with your next order!”
"My order was confirmed and aid for, but then I was told it was out of stock!"
“We're sorry to hear about the issues you experienced with your order. It’s frustrating when items are confirmed but become unavailable. We strive to keep our inventory updated, but sometimes things can change unexpectedly. Please reach out to our customer service team so we can assist you further and find a resolution, whether it’s a replacement or a refund. Thank you for your understanding.”
A rep from Vitacost, KevinRep, has responded:
“ We're so happy to hear you are enjoying your experiences with us and that you will continue to shop with us! Thanks for the kind review!”