"I've been ordering from Vitaglo for several years now and have probably placed about 10 total orders with them. They only time I ever had a problem was an order I placed got "lost", but I never got charged, so no real harm and I reordered. They ship fast, have great prices, free shipping over $50, and have a huge selection. They are my first stop when looking for supplements online."
"Beyond extremely rude service - not only it them took over a month to let me know they could not deliver my order (I called) but they charged my credit card after they knew for sure they could not honor my order. I am still calling them and ask them for my money, 2 weeks after they charged me for nothing. I've called them about 5 times total so far, the one person that works there has not apologized to me once - not for not honooring my order, not for not sending me an email in over a month to let me know the status of my order, not for charging my credit card, not for keeping me waiting for my money back. This is a first in my long internet-shopping experience.
Just KEEP AWAY from this site!!!!!"
"I bought 5 boxes of Fruit & Nut Bar from them. There are supposed to have 8 bars in each box. But there were only 7 bars. I contacted them. They only have one person with awful atittude works there. Don't shop there any more. You're on your own risk."
"I've been ordering bodybuilding supplements from vitaglo for about 5 years now. They have the best prices I've found, and the free shipping for orders over 50 dollars can't be beat. The order usually gets to my house in less than five days. For anyone looking to buy bodybuilding supplements, shop at vitaglo."
"Wow - fast "free" shipping. Only $50 order for free shipping also. Items received as promise. What is not to love? Definitely will use again!"
"DO NOT ORDER FROM THIS MERCHANT. Up until my last order I had been a satisfied customer, for over 3 years. When I received my last shipment, I immediately noticed that I did not receive the name brand protein powder I ordered, but a generic powder not even listed on the Vitaglo website. I emailed Vitaglo regarding the mistake and received a response stating that they sent the "best tasting high quality protein we have." Additional emails were ignored, and "Mike" was non-responsive to my phonecall. The ship times are slow, but the real crime is shipping a generic protein for the price of a name brand one. Spend an additional $5 and use a more reputable merchant, after all, where are the savings if they don't send you what you've ordered?"
"I had read some of the reviews for Vitaglo.com and was slightly hesitant to order, but the price was excellent and my item shipped quickly with a tracking number. Also, they have free shipping on orders over $50 which truly made their price the cheapest retail price I could fine on the internet. I had a great experience all-around and I would definitely order from Vitaglo.com again."
"I placed an order for 24 15 oz cans of Joyva Tahini for a total of $55.92 with free shipping on May 23 2008, payed by major credit card. After 2 weeks the order had still not arrived so I sent an email inquiring about the order. No answer after 3 days so I called. The fellow who answered the phone said they hadn't shipped it because shipping was too expensive! Right on the front page of their web site it says "Free shipping on orders of over $50." That is false advertising! I'm considering contacting the NY state BBB to inform them of this issue.
Q Myers, Bend Oregon "
"This Company has THE worst customer service around. They are extremely RUDE and UNPROFFESIONAL. The rude gentleman that answers the phone told me not to call, and never to place an order again because i wanted to know the status of my order. I would never do business with this rag-tag website again. VERY UNPROFFESIONAL and probably run out of someones basement. Al be it i did recieve the items a few days later."
"I ordered "Optimum Nutrition Casein protein," early morning on 05/14 and my order was delivered to me on 05/15 (I live 150 miles from their warehouse). They processed and shipped my order the same day!
Free shipping over $50 is also a big plus. At other places, I find myself adding supplements that I may not need just to reach $200 (or whatever amount) to get their free shipping.
My experience has been a positive one and I will definitely consider buying from Vitaglo again."
"I order consistently from vitaglo about every two to three months. They've defintely got some of the best prices out there. Only once have I had to call for a status on my order and they were able to resolve my inquiry immediately. I'm very happy with the service I've received. I just placed my 19th order today.
If they wanted to improve they could provide an on-line status of the order you placed, but with these rock-bottom prices I'm defintely not complaining. Keep up the good work Vitaglo.
I recommend vitaglo.com to everyone I know who wants to order vitamins or whole foods.
Orders might not get out the door the fastest, but it's consistent. On average it's taken about 10 business days to receive my order--sometimes a little longer, sometimes shorter. Have, questions? Just call or e-mail em."
"I had a good experience with Vitaglo. Received my order very quickly and in good condition--they must've shipped the morning after I placed my order and the box arrived 2 business days later. Can't beat the prices, and shipping was free. One item arrived as "fragrance-free" when I thought I was ordering the normal version, but that's not a big deal. It could've been my mistake. I do think it is best to keep in mind that people tend to write reviews more often when they are dissatisfied than when they are pleased. If you're rich enough to buy something from a more expensive site, then go ahead and waste your money. I thought Vitaglo provided a great value."
"Vitaglo is not operating according to standard business principals...... This Jack-and-Jill operation has possibly never heard of those.
Vitaglo has managed to satisfy some customers, which is an ABSOLUTE miracle. The other 30 percent of customers are dropped off the radar into Never-Never Land.
The test of a company is not whether they've ever made a single mistake, but how soon they seek to acknowledge and satisfactorily resolve their mistakes. This company doesn't seek to resolve issues - they just blow off the customers, and often with great rudeness.
In a nutshell, you will receive your order if you happen to order exactly what they have in stock. But how will you know what's in stock?
Customers seem to hit a brick wall on that one.
It is difficult, if not, impossible to get info. from Vitago.
The company apparently displays items on their website that they do not carry. These items are not available, nor are they back-ordered. Nor will they ever be back-ordered. This is merely my impression of how things go down.....
It is further speculation that Vitaglo most likely cannot order the unavailable items because the manufacturers WILL NOT do business with them. They have alienated the very people they need to purchase from. Draw your own conclusion. Most likely they have not paid those manufacturers - have had payments bounce, maybe.... just a hunch.
They've got some problems that need looking into....
The third weekend in March I placed my first (and only) order. On Monday, March 17th my order was entered in the Vitaglo system, and my credit card was charged that same day for the full amount. It is now over four weeks since that time, and I do not have the items ordered, nor any interest paid for the four weeks' use of my money.
Nor do I have any hope of receiving what I ordered. They are "out" of the items.
In spite of them having both my email address and phone number, they failed to communicate this. Instead, the burden was put on me to follow up. At the ten-day mark I phoned in. And again at the twenty-day mark..... They gave no indication whatsoever that my order would be shipped.....not soon, not ever. Could it be because they have NO intention of shipping???
This situation is best left up to the Attorney General of New York's office. Among the Yahoo Shopping reviews and others, there is too much of a pattern of taking people's money and not delivering the products. From the AG's office: "Patterns of complaints involving the same company or a new issue often help us in allocating our law enforcement resources."
It seems to boil down to "false advertising" and "wire fraud."
For convenience, I've included the AG's link for consumer complaints. They have forms available online for anyone who has complaints about this company, or any others in the state of New York. http://www.oag.state.ny.us/complaints/complaints.html
ATTORNEY GENERAL ANDREW M. CUOMO
Internet Concerns
New York State Office of the Attorney General
Internet Bureau
120 Broadway
New York, New York 10271
National Fraud Information Center (NFIC)
P.O. Box 65868
Washington, DC 20035
TOLL FREE: 8008767060 (9 a.m.--5 p.m.; TDD available)
Fax: 2028350767
E-mail: ****@****
Website: www.fraud.org
"
"worked out for me, I bought some toothpaste and it was at my house in a matter of days. Fast Shipping at good prices with free shipping over $50 of purchases. Thanks"
"I was hesitant to go with Vitaglo because of some bad reviews regarding shipping. I'm glad I did. My order was processed and shipped within 4 days of ordering (I ordered over the weekend.) I received my items in one day! Everything was packed nicely so as not to break. I will be ordering from them now on! They saved me about $20 over the other lucky site and gave free shipping with a $50 order with not weight restrictions. I was pleasantly surprised."