"I had a repeat appointment this morning but received a couple of strange texts last night from Vital Cosmetics...
Text 1...
Premises
Sorry

followed a short time later by
Text 2....
...ice but this was out of our hands
We sincerely apologise
Vital Team

I replied back...can you please explain the garbled text?
Their reply astonished me...
Text 3..
Excuse me
Garbled text get some manner

Text 4...
You can obviously read cant you its pretty self explanatory

I then forwarded what had been sent to me to show her what I had received and why I wasnt sure what it meant..and this is the reply I got..
Text 5...
You know what plz dont attend the clinic your costume ( presumably custom)isnt welcome and its not a garbled txt its a txts to explain the clinic is closed your attitude is shocking I dont want you to attend my clinic ever...

Several abusive texts back from her later I gave up trying to explain that I hadn't received the full text ( not my phones fault like she advised me as its new - presumably an issue with phone service ).....

I have worked in customer service for years and the first reply back to me should have explained what had happened rather that jumping down my throat...if I had known that they had had a flood and the clinic would be closed until further notice I wouldnt have bothered travelling up to Glasgow on my day off to find the doors closed ---- seriously Stephanie Im surprised that you have customers with the attitude you have...I would suggest you go to a couple of classes to learn how to interact with clients

AVOID THIS COMPANY..."