"Great customer service. Very polite on the phone and are doing everything they can to resolve the problem I am having trying to get a prescription for the nebulizer I need for my wife."
"quick and easy to complete the purchase."
“Thanks so much for the kind words, have a wonderful day!”
"This was an easy shopping experience. The pricing was perfect and I’ll be shopping more deals "
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"this was my first order with you and my last one !! I order this on 12/5/2024 and still don't have my order !! it was sent the slowest way USPS and 90% of the time it get lost by them but UPS and FED-EX is not much better they cant find my address and house so there picture were they left it is no help if its not my house are address and this goes on all the time to !!!!!"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. From looking at the tracking from USPS, your order has been delivered. If you still have not received the order, please contact customer support and they will be able to help you with any issues you're having. Your comments will be passed along to the team.”
"Our experience was great!
Vitality had medicals supplies we needed to maintain my wife's catheter bags and foam anchor pad with perspiration holes for Silicon Foley Catheters."
“Glad to learn your experience was a positive one. We will share this with the team!”
"Super bad experience will not buy again order was placed and then cancelled by no reason"
“Hello, we appreciate the review. We are very sorry for the inconvenience that this has caused you. Upon looking at your order, it seems we do not ship where you were requesting. Our business only ships within the United States. If you had an address here in the states, there would be no issue regarding shipping. Again, thank you for the feedback and we hope you have a great day!”
"I ordered several itmes online and it was an easy process. All was delivered within 5 days! Amazing!"
“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”
"Able to find exactly what I'm looking for at a very reasonable price."
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Saline is vital to my daily catheter flush routine and Vitality Medical neglected to inform me that they were completely out of saline. The catheter plugged and l was forced to make an emergency visit to my urology clinic."
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. We will share this with the team.”
"Great quality of product and service was fast. Thanks so much! "
“Glad to learn your experience was a positive one. Hope to see you again in the near future!”
"Hard to find this product. Thanks "
“We appreciate the review. Thanks for taking the time. Have a wonderful day!”
"Fast shipping and good quality products! "
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"I needed Vitality to contact my doctor for a prescription. I had to enter my dob. I would have had to scroll back to 1952, one month at a time . That's 870 scrolls. There should be an option to type in my job. Just cancel my order.
"
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. ”
"Fast delivery, great product, good price. "
“We are happy to hear that you are pleased with our prices, for the fast 1-3 shipping that is the standard rate on some of our items that come from warehouses that have the ability to get the items out quicker than most. Thank you for your business and your positive review, we look forward to serving you again soon!”
"Didn't receive order.
No email confirming order nor tracking
"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. It seems that tracking information was sent to you the day after you placed your order, which came through UPS and it was delivered. Your comments will also be passed along to the team.”
A rep from Vitality Medical, Megan-VM, has responded:
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”