"Signed me up for a subscription for the product automatically when I ordered it. I did not want this. Nowhere on website to cancel subscription myself so I had to call customer service to cancel subscription. Customer service worker was very hard to understand and gave me a hardened tone when I asked them to repeat their speech like it was my fault that they can't speak English clearly. All around horrible experience and once I get these two filters I will never ever use this company again. "
"After ordering the product and paying, later received an email stating that the product is on backorder. Would have been nice to be told the product is on backorder prior to completing the order so that I could have checked another source to get it when I needed it."
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days. We apologize for any frustration or confusion.”
"Easy to order and shipping time great."
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"Product selection good but check out process not good. It was not simple and easy. I had to repeat check out steps 3 x due to website issues. "
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. ”
"I still have not gotten my order. I have not received any communication from you guys on shipment"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. It seems that when looking at tracking the product has been delivered. If you have any issues or concerns, please reach out to customer service and they will be able to assist you. Your comments will be passed along to the team.”
"On order # ***-***-**** a product has been replacement without my consent and I got the wrong product! Because of that my daughter was without any feeds for her feeding tube during 3 days!"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support had requested a reship of the product, tracking was sent to your email and it seems that it was delivered. If you need anything regarding returns or reshipments, you can contact the returns department at returns@vitalitymedical.com and we will make sure this is resolved.”
"Tried to sign in, didn’t work. Didn’t want to go through that process again!
"
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. ”
"Fedex sent the package from Cranbury out to Breinigsville PA and the shipment was delayed as a result. It still hasn't arrived and my wife ran out of her essential supply.
We needed to get some from a clinic who was nice enough to give her a 2 to 3 day supply as they do not sell them there.
"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. It seems that FedEx on the east coast has been having some issues with there shipments. If you are needing any help regarding shipping, you can contact our customer support and they will be able to help you with anything you're needing. Your comment will also be passed along to the team.”
"The experience was very good and I will continue to use this service."
“We are happy to hear that you are pleased about shipping and appreciate your feedback. We look forward to serving you again soon!”
"Thank You for this Delivery. I was Not in any hurry to receive it, but it came in a timely manner just the same."
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Very easy to use this site"
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"Easy to order and fast shipping"
“Glad to learn your experience was a positive one. Hope to see you again in the near future!”
"So easy to order for my vent dependent sons
humidifier chamber. "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Company does not ship in a timely manner and customer service just talks mumbo jumbo and excuses.
Simple order and big hassle. Buy elsewhere. Why ask for feedback when you don't care, anyway?"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. It seems that your order had to go through a verification process at some point. Once that goes through our verifications department, then we release the order and send it to the warehouse. If you have any questions or concerns, you can contact customer support and they will be able to help you with any issues regarding your orders. Your comments will also be passed along to the team.”
"Why must I ever pay for shipping when I am a regular customer with routine shipments which total between 85.00 and 200.00?"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. We are a dropship company, so the shipping prices are the manufactures prices and we are unfortunately unable to wave those shipping fees. Your comments will be passed along to the team.”
A rep from Vitality Medical, Megan-VM, has responded:
“We are sorry that you are disappointed but appreciate your feedback. Upon looking at your order, it seems like we have had our team work on these issues and they have resolved them regarding the autoship subscription. It also seems that the product was delivered as of 12/11. We apologize for any frustration or confusion, if there's anything we can do in the future please feel free to let us know and give our customer support a call. ”