ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2014-11-22

"Dear Vitamin Grocer, your customer care service sucks!
I'm still waiting for the product that I ordered and paid:
my order number is 11170, placed 11/04/2014 at 04:58PM.
According to the USPS my “item was delivered at the front door or porch at 5:36 pm on November 12, 2014 in BROOKLYN, NY 11211” BUT I was at home all day and I never received such package.
Please let me know if you send it again or reimburse me, someone is alive at your customer care?
Thank you
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

4/5

2012-10-05

"trying to reach Vitamin Grocer by phone before they ship something to me. somehow the wrong address is showing on the receipt under "ship to". I need to stop the package from being sent there. I have written to them by e/mail, and fill out(twice!) a form on their website re: this issue. Getting zero response via internet, and they have NOT called me back. DOES ANYONE have a phone number for them? thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-09-20

"I am very dissatisfied with my experience with vitamin grocer. I placed an order on 9/7 at noon and today is 9/20 and i have yet to receive my order. This is unacceptable. I've ordered items from China with free shipping that arrived sooner than this. It's true that their prices are a little lower, but I'd rather pay a little more and receive my order in a timely manner. I will never order from them again, I'll be glad to pay more elsewhere. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-05-16

"Vitamin Grocer has much better prices than other stores where I shop for similar products. Also, they have a huge selection in one place, which allows you to find the right product at the right price. I also learned about new and awesome products just by browsing the website, which seems to have everything!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-05-11

"Vitamin Grocer offers great prices. The item I order on a regular basis is 40% less than what it costs in organic grocery stores and the shipping is efficient and quick."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-05-10

"Fast and accurate. We have used vitamin grocer several times now and always found what we were looking for and received our order really fast. Best prices. Cheaper and more convenient than going to a store."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-05-10

"Thanks Vitamin Grocer for your excellent service and quality products. I especially like the superior supplements and great service. Your website is very easy to navigate and my purchases arrived in a few days and in complete shape. I will surely be returning to your site for future purchases....THANKS! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-05-10

"Awesome service and products and such a variety of quality items! Our family was able to order everything we needed, and it was shipped to our house in just a short time - thank you, Vitamin Grocer!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-05-10

"Shopping at Vitamin Grocer was a great experience! The website is beautifully designed and easy to navigate. Our order was processed quickly, was received within days and was 100% accurate. Everything arrived in perfect condition. We'll definitely be making more purchases here! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A