"I was excited to find and order 6 bottles of "Aubrey Organics Evening Primrose Lotion" as Aubrey has recently changed their formula and it is no longer organic. Though the lotion was pictured and advertised as the organic version, with the ingredients listed as the Organic formula, when the order arrived I found the newer lotion, not the organic formula as represented on the WEB site. VERY disappointed with the order and response from customer service when I contacted them. They offered to have the 6 lotions picked up and returned, then process a refund. I'm out several weeks time in finding a lotion that I can use. I don't place the full blame on Vitamin Shoppe as this is an easy mistake to make if you're not aware of the change up front. But a retailer should keep up with these changes to avoid dissatisfied customers. Shame on Aubrey for changing their formula and not their label. The only obviousddifference in the new formula is the omission of the word "Organic" on the label under "Aubrey.""
"Excellent prices and shopping online with Vitamin Shoppe is like having the store right in your neighborhood."
"no problems - no hassles, good prices"
"Good products, good service, and quick delivery."
"Good price. Quick delivery."
"Excellent experience with Vitamin Shoppe
fast delivery and great prices"
"Took over 1 week to deliver and none of the tracking numbers worked. I was even double charged for my order and was greeted with cold and very unhelpful customer service reps on the phone. "
"Satisfied with the order and service. Would like to receive the update emails for specials again."
"Got what i wanted and got it fast. No complaints."
"Great!Great!Great!Great!Great!"
"Great service and fast delivery! "
"Shipping was horrible (9 days from order), waited too long; could have drove to a store 30 mins away to get the same produts. The incentive online was the promotional discounts on the products I ordered. "
"Thought the package would come a bit sooner, but the package still feel w/in the provided timeline. "
"Great fast shipping and pleased to finally receive some coupons after all the purchases I've made.
Damien"
"Order was cancelled because they couldn't verify my credit card. I'm upset that that it took 3 days to notify me of the cancellation. To be fair, I called and was able to reorder, but it was just an unnecessary hassle. Their chat customer service was horrible, but the phone customer service was really good."