"Back on September 25, 2023 I bought a delphi Fuel pump for my 2016 Audi S4. Normally, when you buy part on any website that it’s sold on, it will tell you if there are modifications that need to be made or if you needed other parts included for it to work, but in this case, there was no mention on Vivids website that says you needed any additional parts to install the fuel pump properly. After having it installed by a very reputable mechanic shop, I immediately got a check engine light which you was strange given that I just had a full service done on my car and I didn’t have any fuel pump issues installing the new delphi pump. I started getting error codes stating my engine was running lean on bank one and two and in case anybody doesn’t know what that means basically, if you don’t get this addressed immediately, you can melt a piston because of the massive amount of heat buildup. it back to the mechanic shop where I had paid to have it fully checked once again. they couldn’t find what the corporate was at which point I contacted and spoke to a manager at Vivid Racing who told me they had to do a bleeding procedure and to make sure the fuel lines were all straight. The shop I was working with followed the exact protocol to no avail. I contacted Vivid again and spoke to another representative who told me I needed to contact the manufacturer of the pump which I obliged where I spoke with Delphi representative Bella who told me that when a customer has an issue with a part, it Hass to go through the third-party that you bought it from and they will contact the manufacturer and found it strange that they were forcing me to contact the manufacturer myself. I then spoke to parts manager Bailey and explained the predicament I was in, and I told her it was not right for how I was being treated for there was no mention on Vivid’s website stating that I needed to add additional parts or that my engine would be running lean if I installed this pump. I informed her I had already spent thousands of dollars for mechanics to try and diagnose what was going on at this point it’s already been over a month I’ve spent thousands of dollars for a $450 pump that is destroying my car. Then we will send you a new pump and supposedly they contacted Delphi. I then contacted who works at Delphi and asked her did anyone from Vivid contact Delphi she said no we have no record and the pump didn’t come from us. It came from a third-party distributor and there’s no proof to tell if the part that I bought was even new or not. I asked bailey who initially said it came from Delphi and they had talked to them directly, but then proceeded to say no I never talked to Delphi nor did it come from Delphi but a third-party distributor where she couldn’t tell me the name. Then said I could return that but I told her it was on my car and I’m not going to pay to have my car sit at a shop for God knows how long since I have to have it towed, so can you send me a new one and I will send you another one back, they told me I had to pay for a second pump now I’m short $900 . I had the second one installed and what do you know same story where are my car is running lean. Fast forward to today December 11. It’s now been more than two months. My car is not starting properly. I have check engine light and false and possibly more damage internally to my block because of a stupid pump and negligence from this company who has zero accountability that they did not properly state, on their website that this was a problem . I spoke to a representative today and neither she nor Bailey wants to take any accountability or acknowledge how I’ve spent $5000 on a witchhunt to figure out what the hell is going on with my car when the corporate is a pump that is not meant to work on my car. to the point I contacted APR performance integrated engineering as well as Another tuning shop in New York, and all of them said the same thing an ECU tune would not fix the issue, and that I would have to go back to a factory pump. I contacted Bailey three times via phone and email and she never responded to any of them. I contacted Vivid again today where I was told initially she was only going to refund me for a single pump and after a great deal of back-and-forth she said depending on the integrity of the pump we’ll see if you’ll get a full refund so now it’s not even guaranteed. Now I have to buy a factory pump and once again have it installed to eliminate the fault. I’ve never encountered a more deceptive classless organization than Vivid racing and even after all this wouldn’t give me a discount on buying a factory pump nor were they going to compensate me for having to pay for another install. After spending well over $5000 to try and figure out what is going on with my car is there anyway I’m going to be reimbursed for all the hell this company has caused me and the damage they caused my car of course not all I got was a tough luck we ap"

"Order a part… It was bad quality. I sent it back and they said it was damaged and they charged me to ship it back and the final outcome was I could have the product shipped to me yet again and I would have to pay for it or they would throw the product away."

"did not have any of the attachment hardware for electric cables, spare tire tube or the license plate lights. Had to salvage/scavenge from the old bumper. "

"Smooth and quick with no complaints "

"Everything was perfect from start to finish. Tracking numbers were made available immediately."

"No, I haven't received my order yet.
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"No I have not received hafy order. I have never received emails for tracking and I am currently playing hell on getting my second half of my order"

"Received exhaust within 4 days"

"Cant wait to install on my car ! "

"Ordered a product and never heard from them with a shipping confirmation. Several days later I inquired and they stated that they can’t reach the distributor. I cancelled my order and ordered from a competitor……my product showed up two days later from their competitor which was faster than it took for a credit to be issued by Vivid.

Vivid will not be considered when placing future orders unless it is my last resort "

"Excellent website, great price and the part (Radiator) was exactly what I ordered and needed."

"Arrived in a timely manner and fit "

"Product came quickly but was missing bolts to mount the Cvt cooler was not a great experience after having to purchase new bolts. "

"I ordered a pair of tires, they told me it was going to take weeks to get them, so I canceled the order. Instead of canceling the order, they expedited it. I had already bought tires from somewhere else, and now they have me jumping through hoops to get the tires they forced upon me returned."

"Still haven’t received my parts in full, and there is no communication, follow-up or update from Vivid Racing for the remaining parts. On the order, it says “Our parts ship within 24 - 48 hours.” Really, it’s been two weeks already!"