"Great customer service and received my new seats in perfect condition. Will definitely shop here again"
"They were amazing and fast with answering all of my questions. I also liked that they emailed me very often with updates on my order. Would order from them again!"
"We received the shipment, but no longer needed it. We submitted the return request on 2/16/23 (confirmation number: 339383). The confirmation email stated that we would hear something within 72 hours; unfortunately we have not heard back and it is now 2/25/23.
"
"They said they had it in stock. It had to ship from a different vendor and took 5 days to ship and once it shipped it did get here within the two days all in all I'm happy just a little bit misleading when they say they had it in stock and it had to come from someone else."
"Great follow up from start to finish on my order. Your communication was excellent throughout the entire process. I will continue doing business in the future."
"The part I ordered came in broken. The day I opened it I called and then I filled out the return form with pictures. A week later they still don’t know what to do. Because they have to wait for the manufacture to tell them what to do. So apparently they’re a middleman who do not stand by the products. I would never ever buy from them again. Terrible customer service, and not good quality products. "
"I purchased an exhaust system from them. It didn’t have any instructions or paperwork included. When I requested some I was told any shop can do it. It’s very straight forward.
Come to find out it was their own manufactured exhaust. After paying a shop to install it I was told the exhaust wouldn’t fit the car without alterations to existing parts like cutting away heat shield. I was advised by the shop not to alter the car or install the exhaust.
I received contradictory emails on installation and then was told I cannot return the exhaust.
This company is completely shady. Don’t purchase anything from the At all There’s nothing legit or honest about them!!!!"
"I purchased a $2,000 carbon fiber piece for my car from Vivid in April of 2020 at the time of purchase they said it would be dropped shipped from 1016 Industries and it would take a couple months. I waited 3 months or so before contacting them again and when I did they said they would get me an ETA from 1016, waited a few more months with no response so I reached out again and they said it would be shipped soon, still dod not ship so eventually the owner of 1016 Industries called me and said it had been sitting on the shelf for a very long time then went into a pitch to sell me a $60,000 body kit for another vehicle I own…lol. When we got off the phone he said he would get that piece shipped out, well again months went by with nothing so I started contacting Vivid again and they said it was shipped and delivered to an address in SanDiego (I live in Washington State) now since them they wont even answer my calls or emails so apparently they are just going to steal my money…haha
Slimy business at best, order elsewhere, you have been warned! "
"ONE MONTH AND NO PARTS THAT I ORDER COSTUMER SERVICE **** THEY HAVE YOU ON HOLD FOR 50 MIN AND AT END THEY HANG UP THEY ARE SCAM AND BAD DO NOT BUY FROM THEM "
"Ordered a set of rims & lug nuts, from these broke A$s middle men, to find the rims were unavailable after they had already sent the lugs, that I have no need for without the rims. They refuse to offer a refund for the lugs, and shipping, and as I said are little more than middle men."
"Ordered part number GT0118855xx20HS. Center hub size 66.6. They sent me Part number GT*******435HS hub size 73.1. They would not accept a return because it had a custom back spacing.
I couldn't even get a charge back from the Members 1st bank card. What the freak is wrong with companies now a days. We have no recourse to get our money back when it's so blatantly wrong!"
"Status available, after receipt of payment you get a confirmation by e-mail that the part must first be manufactured.
Delivery: Approx. 2 months (Not complete!)
Service: in case of conflicts you get no more answers, or it is dragged into the length
Return: Must be organized yourself and you do NOT get the cost back ( You have to pay the cost yourself and from Germany it is not so little)
Conclusion: Not recommended, as it already gets in the direction of fraud from the seller point of view. I do not recommend it to order there, but that must know everyone himself. I know in any case how high the damage is with me and it is not worth it as a buyer (Germany) to buy there. I have the suspicion that you often such items ( eg my order: B&M Shift Plus 2 Trans Controller) do not ship completely, but that is my suspicion. Criminal complaint was created because it is a suspected fraud."
"A. I. Bots DO NOT equal Customer Service
Vivid Racing has managed to go from my go-to source for performance car parts (tens of thousands of USD$ spent on parts for my Subie, my 911, R35 GTR, etc.) to absolute TRASH in the span of just a few short years.
I was originally lead to Vivid Racing many years ago due to their broad selection & great communication but their customer service is now non-existent.
Ahmed was THE MAN when it came to customer service; and James was a wonderful resource. Nowadays you can't even communicate with a human. It seems the owners are now hiding behind their A. I. bot "staff" to avoid dealing with legitimate customer issues that can easily be resolved. You've lost a loyal customer for life, over $100 gasket, congrats."
"Called 6 x over 2 days. They placed my order on hold because they raised the price $100 after I already purchased it. They never answered the phone and each time I waited anywhere between 15 and 30 mins I got hung up on! I finally got through on a online chat and they refused to honor pricing and they didn’t even offer to make things right or correct the website pricing. What a scam and to top it off I found the same item on Horse power freaks .com and guess what??? Appears Vivid owns them as well….. neither CEO’s where available for comment… could not escalate to a complaint call and my order was cancelled and I was promptly dismissed. Horrible horrible experience. Not to mention it’s 4 days after I ordered it. "
"Placed order that was “in stock” received an email saying it would be 1months out, I waited just to get another email saying it would be another 3months, ridiculous "