"Knowledgeable and helpful"
"I made a purchase from vivid for $572 . When I never received an update on my shipping I contacted them only to find out the don't have the items and don't know when they will get them. But they took my money this is terrible and deceitful."
"I ordered hub centric rings on May 6, 2021 at 5:53PM EST. I called Vivid Racing at 6:05PM re: that I wanted to cancel my order. I spoke with a Vivid Racing customer service representative to cancel the order. The representative advice she would cancel the order. I was good to go, no further action was required. May 11, 2021 6:39PM I received an email that Vivid Racing cannot cancel my order has been shipped. May 12, 2021 at 12:46Pm I received a notification from FedEx that a package has arrived. At 3:15PM I picked up the package directly from a FedEx location. The package said it was from Tanabe I'm California not from Arizona where Vivid Racing is located. So I open the package to find out it is the hub centric rings that was canceled. May 12, 2021 3:48PM I called Vivid Racing to discuss the order I canceled. I spoke to Ursy Horsteen with Vivid Racing re: advice that is canceled the order with a previous Vivid Racing representative. Ursy advised that the cancellation process takes 2 to 3 business days. I notified Ursy that I spoke with representative that stated the cancellation was processed. Ursy advised I was misinformed and did not know why the previous representative did not tell myself of the it company protocol. I advised I cancelled the my order and never wanted the hub centric rings. I requested to speak to a supervisor. I was denied. Ursy kept repeating company protocols. I notified that it was their representative's mishandling that brought us to this situation. Ursy acknowledged the problem with my interaction with the previous representative. Then denied myself a refund. I did not want the items and advised I would go back to FedEx to return them. Ursy advised the item was processed and received. She would not issue a refund. Ursy advised that I would email pictures of the box and items to a link she sent to my email. Vivid Racing would forward the email to the manufacture to find out if they would issue a refund to myself. Ursy advised that she could not guarantee I would get a refund. Even if I followed their protocol. In addition, she advised that she could not guarantee if the manufacturer would take back the items to get returned. At this point I was furious, even I took the proper steps I was at the mercy of the Vivid Racing and the manufacture. I was left with no options. So I sent the photos per Ursy at Vivid Racing on May 12, 2021 at 4:06 PM I emailed the photos to Ursy. May 13, 2021 12:23PM I received an email from Ursy that the manufacture would charge a 20% restocking fee, I would have to pay for shipping. The total was $53.74. Shipping alone is $15.74. The 20% restocking fee is $8.60 leaving a cost of $23.34. The items totaled $38.00 - $23.34 = $14.66 refund. This is simply outrageous. I called and canceled the order. Vivid Racing's representative canceled the order. The representative did not advise myself of the 2-3 day protocol to cancel. So I am getting punished with undue penalties because of Vivid Racing's representative neglecting to do their job properly. So I am left stuck. This is a terrible experience that left me hanging."
"I've been out of the tuning scene for years now and finally got back into updating my 95 Mercedes. I've had bad experiences in the past when shopping online for parts. Many places sell knock-off equipment. It was nice to find a distributor that was located within the USA with over the phone sales people to help answer technical details about products. Tyler was very helpful with confirming proper fitment of the Ksport coilovers I ended up purchasing. He promptly followed up with a confirmation email and attached pdf of my purchase. Will definitely be purchasing more products from Vivid Racing in the future."
"Have a very good experience about information and distance support. Kind personal and quick answers!"
"Has been looking around the net for a while now for a particular set of Enkei wheels , and vividracing through Eric Gonzalez seemed the most customer-oriented, immediate reply, serious company. So much looking forward for the wheels to arrive!"
"They worked with me and made sure I was taken care of. Let me know the details, and got my supercharger purchased and processed to the main supplier within a day. Very happy AND CANT WAIT TO GET MY RIPP SUPERCHARGER "
"I was looking for some seats, and Matthew helped me with that process. And although i had alot of questions he stayed patient with me and found me the right seat for what i was looking for, and at a great price and availability at that! I will be using vivid racing again on my car and other projects that i have going on. Thanks again guys!"
"Easy, simple and awesome experience working with Vivid Racing for my e46 M3 needs!"
"Review based on placing an order - product not received yet. Smooth online ordering and follow up confirmation message "
"Got the order squared away and glad i purchased through Vivid Racing."
"Great customer service responded to all email in a very timely manner and keep me up to date on my order"
"Definetly worth the time for now, great sales team and overall website and business."
"Knowledgable and helpful in the process."
"Very good, fast and inexpensive "