"I purchased a Vizio 2016 80" LCD TV and top of the line sound bar from vizio.com. The organization sells price point products (2nd tier quality yet good value for the money). I experienced problems with both units 9 and 6 months, respectively. Customer service immediately sent a replacement TV and refunded the purchase price on the sound bar (stated they had complaints and did not want to send me a replacement unit) without any hesitation. I have used their technical support with quick, professional service. Superior customer service."
"My first purchase at vizio.com was p-series 75" tv. Had to wait for delivery
7 weeks. 15 days ago ordered sound bar. Order status PACKING has shown for 12 days.
I don't expect delivery before Christmas based on previous experience. Customer support is just horrible. Strongly advice to avoid this seller."
"As a long time customer of Vizio, I've enjoyed their products, customer service, and pricing in the past. I recently ordered the new for 2016 VIZIO SmartCast M-Series 65” Class Ultra HD HDR Home Theater Display directly from the Vizio website. The website notes that the product ships within 30 days, so I called to see if they knew if it would ship closer to 1 day or 29 days - the agent had no idea. I ordered it anyway.
Within just over a week, I got a shipping notification from a 3rd party delivery company. They only deliver during weekdays, and they give 4 hour windows. I scheduled a delivery for the morning of June 13, and I got a confirmation email. On the morning of June 13, I called the delivery company to see if they had a better delivery timeframe, and they told me the order was cancelled by Vizio.
I called Vizio customer service, and they confirmed that the order was completely canceled. They told me the product had some known defects, so they were recalling all units. Unfortunately, they apparently forgot to call me and let me know about the cancellation, and I had already taken the day off work and hired my handyman to come out and mount the TV. I let them know that their oversight had cost me quite a lot of time and money, and asked if they were able to do anything to make it right. The short answer - no, they can't do anything, not even the manager who I asked to be escalated to. I asked him when the charge is going to be reversed on my credit card, and he gave me a wishy washy response.
So now I have a $1600 hold on my card, I lost a vacation day, and my handyman is going to want compensation for coming out. Thanks to Vizio, it's on me to deal with - they refused to simply credit my account a nominal amount on a future order! Screw these guys, I'm never buying Vizio again."