"I had a website with them since 2012. It started off good so I got 2 others off of them. After having paid for it and running for a year I found out neither of them were uploaded or live. I wasn't happy when I found this out. They cancelled one and now I have found out that the second one is still running and they were still charging me and turned off my primary website because of this and got rid of the email function on the tickets and now they don't allow you to start a ticket if you have any issues. Today I found out they turned off my website because THEIR payment processing didn't charge me for my current website since January then started charging my credit card like hound dogs without letting me know this was happening....well this is still happening and now they are saying its because we have a website that we asked to be cancelled for a year trying to come through my credit card trying to take 3 days a week! I'm also having problems with mass customer signups and are paying for it.....well that ticket was started 72 days ago and its still on hold. So my 5 year website will be going to another company!!!!! "

"Volusion is the worst organization I have ever dealt with. They are deceptive with their product sales and incompetent with their customer support. After over 6 rocky years, I decided to terminate my account with Volusion. I spoke with customer support who walked me through shutting down my ecommerce store. They told me everything was taken care of, then I noticed the automatic monthly billing continued. When I contacted Volusion they stated I had not taken the appropriate steps to close down the ecommerce store. How is that possible since one of their customer service representatives walked me through the process.

I think Volusion's business has plummeted so badly they are resorting to lies and deception to hold onto every last dime.

If you are considering Volusion DON'T DO IT!!"

"My company has been with Volusion for 10+ years using their Enterprise plan ($450+/month). We have been with them since their early start. It WAS good, especially you get support from the owner who wrote the program. However as Volusion expanded, moved to Texas, and moved their hosting from Rackspace, the company becomes horrible. Volusion is now an awful and horrible company to host your business store. We have truly horrible experience this past 5+ years. Their support team is one of the worst. Their software is full of bugs. Their server is down many times, especially during peak time such as Black Friday and 1 week before Christmas. They usually are down not just minutes, but hours to days. In addition, there will always be stupid things that their team does that cause problems with the programs.

Just recently, they had to remove all links and images on all checkout process of their customer's website for unknown reason. The only reason they give is that the update their security software and links and images that are not from Volusion are not allowed because it causes the customer not able to check out. Yes, for almost one whole day, our customers could not check out and make any purchase. Not sure what kind of security scrip they have, but that is just plain stupid. Crazy and horrible software company.

Most of their support team do not care about their customer and do not know what they are doing, e.g. Peter. Their supervisor just talk but cannot do the walk. For example, recently I submit request to renew SSL. I called in and submit ticket EVERYDAY to ensure that it is renewed on time. Guess what... they were super slow and late on their timeline. Tried to ensure that it was on time, but tech support, Peter, just closed my tickets ( Not just 1 ticket, but 2 tickets) with a statement that it will done automatically. There is no way to speed up. Everything is automatic. Yeah, sure. If I have an employee like him, I will fire him and make sure that future employee knows that Peter is lazy and do not care about the customers.

What supposed to be 24-48 hours for me to approve my request to renew the SSL, it took more than 72 hours. Then, the weekend cause more trouble because the billing dept does not work on the weekend. ONLY the billing department can install the SSL even though the delay is from them. The manager or supervisor cannot do it. Imagine that you paid an Enterprise Plan that cost around $500/month and they do not have an Enterprise support team. We had to wait 3 days (Friday, Saturday, and Monday) until the billing team return to work on Monday for it to get resolved. What kind of support is that? Just for a simple SSL renewal/installation?

There are more crazy things that happened at Volusion during my 10+ years hosting with them. Many times, they tried to hide it and blame it to the web store owners. At one point, they deleted comments/reviews on Facebook because customer complained there. Now, they do not display the customer reviews because almost ALL the customer reviews are negative. If you have time, browse their Facebook page.

There are tons of bugs such as affiliates. Somehow, people can just join your affiliate program without our approval using link they found on Google and we, the website owner, don't even know about it. How crazy is that? Overall, the software is full of bugs. When they release updates, they do not tested. Their method of testing is for the customers (web store owners) to test it and, of course, it breaks and causes problem.

Overall, Volusion is horrible. It was good at the early stage when the owners are the one running it and they hosted their software at RackSpace. Now, they are just .... horrible... horrible... horrible."

"They were ever so helpful in my trial period, and ever so pushy to get me to buy my SSL certificate.
Once all that happened, it takes DAYS to hear back and the only clear responses I receive are about how I have yet again another early termination fee with them for something or another. Horrible customer support."

"I contacted Volusion regarding migration of our website, walked them around our current WP based site, showed them how to use previewers we needed to migrate, all product option (there were many) and discussed in detail what was needed. I was told if I purchased today the migration would start immediately. Migration started a few days later, they initially said that everything, including previewers could be migrated over and that all product options would be handled by the migrations team. I provided everything needed in detail and was also told that the slider and additional category images could be added at no cost. The only catch, I need to splurge on a premium template. At first I was told to select one for $595 or more, then $895. I selected and purchased a template for $895. Then they wanted to charge me $495 for the sliders and $300 for addition of the two additional category images. I disagreed, but finally relented and agreed to a discounted rate. They still overcharged what they stated and forgot to mention the $495 only included really crappy basic sliders. They agreed to refund for the slider since I could create a better one in my sleep, but they never did. Then the real issues started. They could not transfer my previewers and I was told to find a company that could build them for me or find software that was compatible with their platform. Hardly anyone wanted to touch the Volusion platform and kept recommending Magento. I finally found and made an agreement for several hundred bucks a month and a profit share (3% of all sales using previewers) with a company to do the custom previewers. This did not include the custom design setup required to get the templates ready for the new platform or anything- that was an addition $900+ just to get the first two and we have about 25. Then the issue with the available options Volusion has arose. Volusion is so basic that it wouldn't allow me to even create a pricing variation and make a specific color for a product only available on certain sizes. We were initially told they could. Also, we asked if Volusion was capable of making automatic price changes (dynamic) based on options selected and we were told "yes". However, this was also a lie. We actually ended up needing to search for a custom programmer who not only would be willing to work on the very basic platform Volusion is, but also custom code these options. The cost to this, nearly $2500. After we spent between 3-4 weeks getting shipping set up, products in and waiting on Volusion to complete their end of the deal and all the while having to do the legwork in finding several outside companies to do what Volusion said their software could do out of the box, Volusion decides it is too much work for them and they are no longer willing to adhere to the agreement they made. They wasted nearly a month of my time after leaving me to find workarounds for their inept platform. I highly suggest looking elsewhere than Volusion if you are looking for an ecommerce platform that is capable of truly growing with you and working for anything other than an extremely basic website. Volusion not only misrepresented their company and their platforms ability, but they also defamed BigCommerce by stating that I should not go with BigCommerce because they don't have nearly the features or ability because "BigCommerce has not been around nearly as long. BigCommerce is like that annoying little brother that copies everything you do", stating they have all the features and then some. This was a lie because after checking in with BigCommerce, we found BigCommerce has tons more features out of the box without need for custom coding that Volusion lacked. I would recommend BigCommerce over Volusion any day since not only is BigCommerce a fair enough company not to put Volusion down as Volusion did to them, but their features are ALL there and from what I see so far, they do not lie like Volusion seems to constantly do. Please comment if you have had similar issues with Volusion as we are trying to see if this is a repetitive issue with Volusion and we have consulted with a legal firm."

"I reviewed CMS cart systems for a year before I went with Volusion. I was actually excited to try it. Not any more.

Sure the cart functions, and the admin area is "pretty" but cart additions are complicated and clunky - and unless you pay for more than their basic package (up to 500 items) you have NO way to upload or DOWNLOAD your cart information data. If you want support or static pages on the site adding finding and editing them through their 'article' system is like finding a needle in a haystack - nearly impossible for computer challenged clients to update (which is the whole point of going with a cms system) and their tinymce page editors are too simplistic and limited in features. What's worse is if you choose to code back and forth between the html and txt tags it looses or rewrites the hand code.

The don't give you any access to your root ftp or sql areas.

I also just discovered tonight that their 301 redirect system doesn't allow for query string URLs which is what my old card was built in - destroying the QR code functionality on all of the product packaging we have.

Their help and training pages are what I would call "fluffy" and a good number of the videos are outdated to the content they are referring to - including reviewing features that are no longer available to some users.

If you have the base packages you are only allowed to use the email and chat features, and that takes me 45min on average and the support people pretty much just turn around and send you to a help page URL. The can't/won't help with any design issues as well refering you to one of their design associates who are basically doing the same job I am capable of - if I could just get a straight answer.

NEVER again will I recommend this platform to a client."

"Volusion is a good shopping cart that offers hundreds of themes, SEO treatments, and does not charge for transaction fees. Monthly bandwidth fees for overages are the talk of many disappointed owners but nothing that services like bandwidthdiet.com or Amazon S3 can't remedy."

"Total rip off ! They charge stupid amounts of money for bad products. They actually disable part of the Authorize.net fruad screens so they can force you to pay extra of their fruad screens which suck. If their is an issue with their software, too bad...You can send them a ticket and get some stupid answer from someone in India. STAY AWAY FROM VOLUSION !! 100% RIP OFF !! "

"Complete trash! Constant service outages, useless updates that only create problems, never listen to customer feedback or requests, no compensation or apologies for the outages! If we ran our store like this, we would have gone out of business years ago!"

"I have been with this company for since 2006 and it seems to be that their level of customer service has gone way down hill. They have problems with their system that submits product to Google Shopping, they have yet to resolve this issue. They sent the following email on 4/12/2012.

Hello,

This issue has been forwarded to our Product Management team for further review. Once any additional information is available, we will reply here. I apologize for the inconvenience and thank you for your patience.

Thank you for choosing Volusion!

To date this has yet to be resolved and it has been going on since 4/4/2012.

Also, they had a major server outage that effected my sites. I did a support ticket on 4/19/2012 to their Billing Dept. stating; My site is down again today. Volusion is still have issues from yesterday. How to I take advantage of the "99.99% SLA Hosting Uptime Guarantee".

They just replied today (4/24/2012) with;


Hello,

I apologize for the delay in our response. We are currently looking into your request and will be able to respond shortly.

Thanks,
Volusion Billing

I could not recommend this company for their shopping cart system."

"Since moving to Volusion from another ecommerce provider, our sales have risen 20 percent year over year, while receiving increased customer comments on the site. Especially since starting the Content Delivery Network, the site works especially fast. While we have had the normal share of issues with site performance and uptime, response to service requests have always been answsered in a timely basis. While the service is reasonably priced, they do get you on bandwidth overages, but it still cheaper than what I was paying for less features and sub-par service."

"The Volusion ecommerce platform was ahead of its time back in 2006 when we signed up. There was and still is a ton of potential for this product and company. However, that opportunity has been squandered. It seems that the business model switched from quantity (of customers) rather than quality (of the product) around 2008 and performance has declined ever since. Product development is nil, and the platform is plagued by what seems to be avoidable problems. If you are looking for a platform that provides plenty of down time, update blunders, poor communication, inferior quality control, and constant distractions from your core business, then Volusion is the way to go.

To be fair, I will reiterate that there is plenty of potential here, and there is some powerful functionality in the Volusion platform that you will find nowhere else. It's just a shame that the problems are on track to outweigh the benefits. I hope that this company can get back to basics. I have recommended Volusion to many in the past, but I cannot recommend it at this time."

"We moved our store to Volusion under the premise that they were the best. Things started out OK, but have gotten progressively worse over time. Shopping cart functionality is continuously having problems, the features they have and compare to other carts are half baked, meaning they implement them just to say they have them, when in reality, they don't really work. Customer support is absolutely hit or miss. They don't respond to some support tickets, and they claim to have continuous DDOS attacks, much more so then any other hosted shopping cart platform. This is there way of reneging on their 99% Up-time guarantee. Many more issues I could post about, but just getting upset the more I type.

All in all, don't switch to Volusion. They aren't good. On their forums, they remove posts that speak bad about them, if you mention another cart, you are threatened with being banned. They try to hide your legitimate issues with their platform. We plan on making the switch to BigCommerce."

"Looking for a shopping cart to sell online / ecommerce?? ....AVOID Volusion!!!!!

In our experience ABSOLUTE WORST COMPANY we've EVER dealt with! A million headaches from the start. Hmm, where to begin... We were totally fooled by the online cart comparison technical reviews. DO NOT BE FOOLED. Their coding is IMPOSSIBLE compared to other carts. Need to customize your cart? Yeah, right. Good luck!!! But worst than any of the coding nonsense is their COMPLETE & UTTER arrogance with customers, treating customers like garbage. And I'm not just talking one person, one ticket, one day, one week. I'm talking thru & thru. One thing's for sure: they're consistent! This may be why?

Customer service is really just a shell (bogus) department that's actually just sales. You're there for THEM, they're not there for you. Your problems? Their "opportunities"! Cart not working? Oh, "sorry, that's customized. Contact our coders for a price!" Of course, they make sure to carefully hide their shopping cart code in .asp so you can't do SIMPLE tweaks like moving a box to the left or right without a ridiculous amount effort. Their excuse? They actually wrote something like "We don't make it available to customers or employees so they don't break it." Even more pitiful, we're convinced that it's the same 1 or 2 persons handling all of customer service (the same arrogant tone & writing is always the same) BUT they keep making up bogus names & never have the same person responding to their own thread. It's so funny, because they think they're clever "avoiding responsibility" by changing names each time, so that no "one person" is actually responsible for the ticket. What a joke. To top it off, they also assault you with a lot of junk mail, sending emails to you from "Chief Customer Officer" (CCO) and "Customer Experience Manager" (CEM) and a hundred other silly self-appointed names to give the ILLUSION that they give a s---), providing links to surveys you KNOW they don't read because if they actually cared, they'd be reading the tickets or the forums, both a wealth of information. Survey links (in this case) are just a bogus way to "allow the customer to blow off steam" lol. That's our opinion. You see these companies everywhere. They think that customer service is going to cost a lot, so they spend a lot MORE money, time, effort, setting the company up so that it LOOKS like customer service is their thing, when, in reality, they're only fooling themselves (& robbing you in the process).

Think you'll "try'em out and see what happens"? That's what we thought too! And no sooner had we done the online chats etc and registered...than their whole tone changed. Online chat support is suddenly unavailable. "Tickets" system is completely bogus attempt to LOOK like they care, but try asking for customer support, and every answer is basically "sorry, that's customized". Huh?

Don't be fooled by the message they make you listen to OVER & OVER ad nauseum when you call for support, the one that says "received this (blah blah) award".

We wondered where the "Wizard of Oz" was hiding throughout this whole experience...was anybody really overseeing these power-hungry employees? We figured it's one of 2 things: either owner/CEO is off in Tahiti somewhere sipping his favorite cocktail, or the more likely one, that, as they say, "The fish rots from the head down". That's our opinions and how our customer experience was. You'll laugh too because they send these joke emails to you after a problem from "Chief Customer Officer" or "Customer Experience Manager" giving you a "chance" to fill out a survey (like they even look at those obviously), and we told them, if they really want to know more and are "Chief Customer Officer" or "Customer Experience Manager" (and the 10 other bogus titles they created to give the ILLUSION of customer service), they should read the actual tickets and oversee their employees, or read the forums or the suggestions. Reviewing those forums you see like 90% of them aren't even answered, and if they are, it's not by their admin, nor their" CCO" or "CEM" yada.

One thing's for sure, don't judge a cart by ratings in technical magazines etc. They just write those off the trials/demo. They don't actually interact with Customer Service on a daily basis. In the end, what you're ultimately buying and what you have to deal with- on a daily basis- is Customer Service...or in this case, the shell of Customer Svc.

It's like the biggest SCAM too: they put so much energy into PRETENDING to emphasize customer support, but none into ACTUAL customer service. It's the strangest thing we've ever seen.

When you put yourselves ahead of your customers, you may win the battle, but you lose the war, ie you come out the wrong end every time.

In our opinions, from having dealt with them for months, with MASSIVE DAILY HEADACHES, THIS IS one of the ALL-TIME WORST COMPANIES we've ever dealt with.

Karma B., CIK
Customer Is King"