"I am a monthly vonage customer. My experience with them has been so-so and I am thinking about cancelling. The call quality is usually fine, but sometimes people can't call on the number. They get a recorded message that it's not working, doesn't exist, not in the area code, etc. I've emailed Vonage about this several times but they never reply. I even sent one email simply asking "why don't you ever answer my emails?" and they never answered. The voice mail system is also clunky and slow...it shouldn't take 5 minutes to listen to a voice mail that's 10 seconds. Like I said, I'll probably be cancelling my service very soon."

"I ordered their home phone service (VOIP) on January 22, 2005 and ever since I have gone through pure LIVING HELL.

Please I urge you to NOT IN ANYWAY to EVER ORDER ANYTHING from this EVIL company. They LIED from Day 1 and keep on lying.

Before ordering, as a prudent consumer I call customer service three different times and asked twenty questions about the service and how it operated. Their sales operators (three different ones) assured me the following:

1) That it was easy to hook up all my existing phones onto Vonage simply by plugging a phone jack into the wall. LIE #1: Only 1 phone works by plugging into their router unit. To get my other phones work you have find what they call the Demarkation point (What the heck is that?) and sever my incoming phone line. I'm sure the average consumer knows how to do this.

2) Works fine with your current alarm service, just call ADT after you get it (Vonage phone router) setup and they (ADT) will change it over the phone. LIE #2: Called ADT and they weren't sure it would work, even with severing incoming phone lines as proposed by Vonage. After lengthy discussions (on one of my numerous calls, after signing up, to customer service) with a VONAGE manager he finally admitted it wasn't prudent to use their service with the alarm system and that you should use a land line.

3) Similar phone quality to a land line. LIE #3 - Sure if your current phone line is full of static and has a great cave echo effect.

4) It would take a minimum of 20 days to switch you from your current service and should have in about 30-45 days. LIE #4 - It took them 150 days (just 5 months) to switch us.

If this wasn't bad enough I also encountered the following using VONAGE-

A) The fatal flaw, the lack of an adequate 911 service upon setup. (My sister-in-law found this out the hard way when she tried to call 911 thru Vonage when she found her husband had stopped breathing in their den and all she was able to get a recorded message that 911 wasn't available. )

B. Many times you can't get thru to customer service for hours at a time - all the lines are busy!!! I guess they can't afford to add more phone lines.

C. Overcharging your account and will not credit your account even though you haven't receive their service. In my case five months worth ..they had the nerve to tell it was company policy to credit back only half (yes only half) of what you didn't get.

In short, I firmly belive Vonage is an ongoing criminal enterprise and should be put out of business under the RICO Act, and that its sales agents (Best Buy, Circuit City and others) should immediately remove this defective product from their shelves and stop representing any Vonage products and services.

I am currently filing official compliants with the Mississippi Public Service Commission, the Mississippi Attorney General Office, and pursuing Legal Action with a local attorney to develop a class action suit against this company.

If you have also been victimized by Vonage, I urge you to do the same in your State.






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"In the middle of April 2005 my Vonage phone service quit transmitting keypad touch tones, thus preventing me from navigating telephone answering system menus, including the Vonage help line. I've e-mailed them at least a dozen times, to their Customer Care mailbox, as well as several times using their web site contact page, and all I get in response is canned boilerplate lists of things to try, including calling their help line — an impossibility to navigate. I cancelled my credit card to cut off their money supply in hopes of getting their attention, but only got a cancellation notice, not a response to my problem. Customer Service appears to be non-existent at Vonage currently."