"Summary: Vox hard drive stopped after a month; Vox returned the drive unfixed after I sent it to them for repair; Vox only responded after I contacted the BBB, and then unsatisfactorily; Vox promised a new RMA and promised to call, neither of which happened; I have been without my backup hard drive for over a month, with no end in sight.

I ordered the Vox 750GB 3.5in USB 2.0 & eSATA External Hard Drive on April 1, 2008 from Buy.com. The warranty is for one year. The unit stopped functioning around May 23, 2008 (less than two months after purchase). When the unit is plugged in to a computer and the power switch is turned on, nothing happens. I emailed a request to Vox for an RMA (Return Merchandise Authorization) to have the unit repaired or replaced. The Vox representative--Luis Ortega--asked me to email a receipt, which I did. Having received authorization, I mailed the unit back on May 30. (I had to pay for shipping.) I received it back on June 15. It still did not function. I emailed Luis Ortega and Cameron Willbon at Vox on June 16 and then again on June 18. June 19 I lodged a complaint with the BBB, and emailed Vox with that news, after which I finally received an email (June 19) from Cameron Willbon asking for my phone number, which I promptly sent. I never received any calls. June 26 Cameron Willbon emailed me to say that a new RMA would be forthcoming in "2-3 days." As of today (June 30), no RMA has arrived. In sum, I have been without my backup external hard drive for over a month now. "