"Bought a Powerspec computer from Winbook based on some reviews and specs, pricing and ability to ship same-day (mass produced system). Received within 3 days, even faster than I'd expected (ground shipping). However, had problems with system that weren't fixable via phone tech support. Also couldn't get onsite help (included in warranty) as the warranty co. (3rd party) didn't have my information yet.
Anyway, Winbook cust serv offered to ship system back to them at their expense and turn around a new system. That also was very prompt and smooth.
Very satisfied with overall service with exception of 3rd party warranty - they wouldn't go out of their way to help get me in the system so I could make a claim. No effort was made to go out of anyone's way to help me, I was told to wait until they could find me, THEN I could file a claim."