"We want to decorate a wall with "wood paneling", and are excited to see the samples and choose the product we want!"
"We just installed a wall in our cabin and were so happy with your product we are ordering more!"
“Thank you so much for the kind words and sharing your great experience with our products :)”
"I love the choices; the order process was quick and easy! Thanks."
"IAa s small business owner I understand the importance of customer service. Wall planks goes above and beyond. I can’t remember the last time I’ve had a company exceed my expectations!
I would highly recommend this company to anyone looking for a great product with exceptional service."
"Tayan, Bryan, and Shelle are the best customer service reps I have dealt with in a very long time! They were all friendly, personable, and knowledgeable of the products."
“Thank you so much for the kind words and for taking the time to review our customer service :)”
"I just received the samples today. Will have ti figure out which will look best in my space. "
“Glad to know you already have your samples! We are excited here for you to be your partner in creating your wall or flooring! Should you need assistance just let us know and will do our best to assist you.”
"Look forward to the product coming! "
“Thanks for the review. We are excited too! Don't hesitate to reach out to us if you have any questions or concerns. :)”
"I had questions about the product late in the evening and miraculously there was a live chat person still working. 9-ish. She was very prompt at answering and fielding a few other questions. This is not my usual experience with other retailers, so i was impressed."
“This is Trudy from Wallplanks.com. Thank you for the kind review! I'm glad I was able to assist you. We're always here to help! :)”
"We love the way our kitchen looks with our Reclaimed Grey wallplanks. We are planning a new room and would recommend this product to others. We did all the work ourselves. "
“Hi Lauren, thank you so much for your feedback and kind review. ”
"Colors were different from what I expected after viewing the pictures online. The plantation planks look beige not gray. There is really no light gray plank available. "
“Hi Robin! Thank you for your review and feedback. We are so sorry that you do not find the colors to be accurate. We have sent you an email offering to refund you as an accommodation. Additionally, on our samples page and return policy page we do indicate the following to help our customers understand just why it is so important for them to order samples: "Wallplanks.com highly recommends ordering samples before placing a full carton order. We do our very best to represent colors in our photos. However, computer, phone, and tablet monitors represent colors differently from screen to screen so a sample is the best way to understand the color of the product you intend to order. If you are concerned about not being able to place your order in time to take advantage of a sale we are currently having because you want to place a sample order, please contact a customer service representative and we will accommodate by honoring the sale price once you receive your samples."”
"Thanks so much. Shiplap looks great and shipped super fast!"
“Glad to know you like our Shiplap. Thank you for your great review and sharing your nice shipping experience with us!”
"Jesse was great to work with. I will always buy at wall planks thank you!"
“Thank you for sharing your great experience with Jessey and looking forward to provide your the wall planks!”
"Received a great email discount!!"
“Thank you for sharing your great experience with us. Should you have further questions or need assistance please let us know and will do our best to assist you.”
"easy ordering and love the samples so hard to order online without seeing in person. Easy browsing and comprehensive descriptions "
“Thank you Carol for your great feedback with our samples and for sharing your nice experience using our website! Should you have further questions or need assistance please let us know and will do our best to assist you.”
"Very easy to navigate and find exactly what I needed"
“Thank you Leah for your great feedback and glad to know that we've provided you the product that you need. Should you have further questions or need assistance just let us know and will do our best to assist you.”
A rep from Wallplanks, ShelleKitan, has responded:
“We are too excited to be your partner in decorating your wall :) ! Should you have further questions or need assistance just let us know and will do our best to assist you.”