"Delivered fast, love the plates"
"We received our order for the living room! We were so happy we just ordered more wall plates for our kitchen and dining room! As we remodel I plan to use wallplatesonline for future rooms! Thanks for your professional service and great prices! Love the quality!"
"Plates were exactly as described and no more expensive than Lowe's. All formats, including one unusual arrangement, were available."
"The stainless wall plates I ordered are very stylish and a great addition to my kitchen. They are very beautiful and a perfect weight. Not at all flimsy. "
"Not too satisfied you sent me 2 wrong plates and one was scratched"
"They had the exact wall plates I was looking for in the design that I needed. Service was fast--they notified me when they were shipped which I appreciated so that I could look for them."
"Five stars all the way. Many tha,nks"
"Outstanding service....got the plates quickly and correct. "
"Good quality, fast delivery. Will use them again and again.
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"We are very happy with our wall plates. We ordered quite a bit to cover several rooms in our home. All look good and are holding up to the wear and tear that 5 kids create! We were very happy with the selection and would order from you again. Would also recommend you to a friend."
"excellent product and execellent service"
"In a word, Dishonest. Ordered a Mirror double rocker plate under their Glass/Mirror section.
They sent me a plastic, used and already scratched Acrylic plate.
I called the company and instead of apologizing and have me return it for a real plate.
They blamed me saying that the site clearly states it was acrylic. This is not true. So I started
looking into the site and NO WHERE was there a mention that the Mirror/Glass plate would actually be a china made, 99 cent ripoff. I had enough. I will just write it off as a lesson learned and go to everyplace I can online to let other people know. This company is a RIPOFF.
I will get to the Secretary of state page, would do the BBB but they are not members, big surprise. So, online buyers beware of this one, use someone else."
“We tried to work with the customer for a resolution but before we could finish our sentence the customer hung up on us. We would have called them back but they called from an unlisted phone number and did not give a name or order number when they called.
The statement we would have liked to complete was..."We are sorry that you were not aware of the material of the product. We do list the product material on all product pages and do list this product as Acrylic mirror. (was cussed at and the phone was hung up at this time) We understand that you are not happy and we will issue you a full credit on your order and will send a prepaid tag to pick that item up."
We work very hard to resolve all situations and any customer issues to the customer satisfaction. We only ask that we are given a chance to resolve the issue in a mutually agreeable way.
If the customer wants to contact us in writing this time, we would still be willing to pick that item up and issue a full refund for the order.
On every product page we do list the material of the product as well as the country of origin. On this product we accidentally had it abbreviated to CN. We only sell new merchandise in original factory packaging. This item does have a protective film that must be removed before use.”
"They wall plates we bought were reasonably priced and shipped quickly. Perfect for our new kitchen!"
"A+ service. Order 20+ switch and plug plates quality is great, shipping was fast. I did receive one plate that was the wrong item. I contacted the company and they sent the correct one. I would do business with this company again, great items for half the price of national hardware stores."
"Great Selection, delivery speed, and service! Will do again"
A rep from Wallplatesonline.com, wallplatesonline, has responded:
“We apologize for any error that occurred or any defect on the plates. Please contact us through our customer serve link online or give us a call and let us know which plates to resend right away.
We are not perfect and would never claim to be but are always willing to correct any errors right away.”