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Verified
5/5

2012-12-12

"Excellent customer service! Wall plates arrived promptly and were perfect. Installed them throughout our kitchen and they were the perfect final touch on our kitchen project."

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Verified
5/5

2012-12-12

"Product was just as described online and arrived in good time. Great price and great selection for this product! Would have cost me much more at local stores, and they didn't have all the different styles I needed. User friendly website too!"

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Verified
5/5

2012-12-12

"I love my new wallplates. Very fast delivery, would purchase from them again!"

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Verified
5/5

2012-12-12

"delivery was quick, order was complete, prices are great, no issues."

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Verified
1/5

2012-12-07

"Disappointed. Never received order from UPS. Instead of taking customer's word and sending a replacement, merchant informed customer that until investigation was complete by UPS I would not receive my order. Three weeks after placing order and no wall plates I cancelled order. Merchant called me and said I didn't give them enough time but would issue credit. Merchant never issued credit. I am now waiting for help from Visa. "

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Rep reply posted 2013-01-18
A rep from Wallplatesonline.com, wallplatesonline, has responded:

“The original shipment for the order was order delivered on 10/15 via UPS 1Z7514420303371793. It was ordered on 10/13.

The customer claimed the order was not received and we filed a claim with UPS that day. If a customer claims an order (this was not just a few plates either) was not received and UPS tracking shows it was delivered, it is a reasonable action to have UPS look into the delivery and for us to wait for the UPS claim result which only takes a few days.

After a few days, when UPS finished the investigation, we were ready to send a replacement. The customer was very happy and was glad to have the order being resent right away and was very insistent it ships as fast as possible.

Before the replacement shipped, we were notified that the customer disputed the charge with the credit card company. The customer all along knew they had disputed the charge while they were asking for it to be resent.

We then stopped the reshipment since the funds were placed on hold by the card company. We would have issued credit at that time but since the customer disputed the charge, we are in a holding period while UPS and the credit card company complete the investigation. We are unable to credit any order while under dispute per the credit card company restrictions. The funds for the order are not in our possession while the credit card company completes the dispute.

Any delay for credit is directly due to the customer disputing the charge.

On a related note:

This customer originally emailed to change the order after it had already shipped out.

We were also informed the customer ordered from another company and ordered different but complimentary items than the order from us.”


Verified
5/5

2012-11-16

"Great selection, well set up website, fast shipping received item in 3 days, and most important of all item received was as shown."

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Verified
5/5

2012-11-15

"They were well priced, and the order came right away with no glitches! Very satisfied customer."

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Verified
5/5

2012-11-09

"Superfast shipping, got item in 2 days! Prices much better than Wallplatewarehouse. Sure wish I'd known about them 2 months ago when I first started purchasing for each room. "

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Verified
5/5

2012-10-02

"Well designed and fast website; good product overview. The products I ordered were in stock and arrived in 3 days. Asked an online question that was answered in a resonable amount of time.

I was satisfied with my shopping experience and would shop here again if the need arises.
"

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Verified
5/5

2012-09-18

"Received super-fast service, the prices were great, and I loved the wall plates that I chose. The pictures of them on line were very accurate so I ended up with just what I wanted for my new kitchen. "

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Verified
5/5

2012-08-31

"Great website, easy to find what I wanted, quick service, timely email notifications, good prices."

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Verified
5/5

2012-08-22

"I was amazed that I received these as fast as I did. The switchplates were packaged well. I would definitely order from them again."

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Verified
5/5

2012-07-17

"Quick online ordering process. Quick delivery. Great packaging (used shredded paper instead of crappy styrofoam peanuts -- bad for environment !!). Will definitely be a return customer."

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Verified
5/5

2012-06-06

"First time ordering from them. Searched all over and finally found a store that had all the sizes I needed. Received items even quicker than expected. Would definitely order from them again. Great Service"

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Verified
5/5

2012-06-01

"Very happy with my purchase from Wallplatesonline.com. Product was exactly what I was looking for at a Great Price. Arrived a lot sooner then expected. Will buy from again."

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