"I am writing this about the customer service for the dot com call center ONLY.

In the last 5 weeks, I have made 2 purchases thru .com. The 1st was not very pricey. I purchased the newest Roku Express. It was due out on October 7th and decided to "pre-order" it going through the Time Warner website link. It gave me 2 .com suggestions and Walmart was the one I chose. Since Roku was not offering it anywhere until then, I at least knew I was guaranteed one on the 1st day it would be available and was happy to make my order with a delivery date of October 7. On the due date, I did not recieve my expected email so I called customer service.
Now, I grew up in New York City and pride myself on being able to understand many different accents. Unfortunately, the agent I spoke with had a rather thick accent from either India, Sri Lanka, Pakistan or another country in that region and after needing to have him repeat much of what he said several times, I ended up with a supervisor who's accent was a bit better. End result, there was a hurricane that prevented shipping, so I would have to wait another 3 days for it as the order was no at the warehouse and would be shipped within 24 hours. They would not allow me to take my purchase invoice and go to the store and pick up one from there. I could, however, cancel the order and wait the 7 to 10 business days for the credit to process back to my card. I was advised this is the only option available to me. Since I try to be reasonable, I decided to wait it out. I did get it in 3 days.
My next purchase was a laptop. This was a true nightmare, but that happened AFTER I discovered I had a defective unit. I was given misinformation consistently and out and out lied o. This time, however, I was a bit wiser, so I requested the incident number on each call . Guess what? None of that mattered. Each time I called back, the next agent would explain that what I claimed to have been told could not be done AND none of that was documented in that incident report. This happened with the 3 supervisors I also spoke with. At one point, I was given a small e-credit as an apology for the inconvenience but told that my order could not be expedited (which is what the 1st agent had assured he he had done). Finally, after 4 misleading calls to customer service, I decided to research the executive department and how to contact them, which I did via a lengthy email spelling out everything that had happened. Before the end of business the next day, a Friday, I was contacted by one of the executive assistants who promised to look into it and get back to me on Monday. That did happen and she had reached out to my local store manager. She called me and advised me that my order had been shipped, when it would be in and to speak directly to the store manager who would handle any further resolution I might hope for. As a former customer service rep and a quality assurance supervisor of several large corporations, I had communicated that anything short of being given a full refund AND the computer was going to be totally unsatisafctory. She refused to commit to a final solution stating that the store manager would take care of it. To my surpries, the store manager did give me a full refund.

Never call them. Go directly to the store manager, not the manager of the department thatyour merchandise would befrom. The call center lies, doesn't document the lies but does enter just what makes them look good. If there was a way to simply review the store, I'd give them 5 stars."

"I needed a bed frame by today 10/28 and paid the extra 126 and change for it to get here by today. If it wasn't for me checking, I wouldn't have known that it actually wasn't gonna get here until 2/02. When I tried to get my money back for the shipping at least they tried to give me 10% back (or $20) I said no it wasn't fair so after 10 minutes of being on hold they came back with they could only give me $60 back. THEY ARE ROBBING ME! So now I have to wait until the shipment gets here to reject it so they can send it back to walmart for me to HOPEFULLY get my money back. NEVER AGAIN!!"

"Ordered two items from walmart.com on October 13th that are not available in stores. Walmart was the shipper not a third party. I got the initial email advising that order was being processed with an arrival date of October 20th. 7 days isn't that bad considering so I was cool with that. The initial email said I would get another email when the item was shipped. I never got that email so on October 19th I called the 800 number. I got a lady who could barely speak English and was working from a script. She said well the computer says it will be there tomorrow. I asked how that could be since it hadn't been shipped. She said "not to worry sir", about ten different times and said it would be coming by the 20th. I asked when was it shipped then as I didn't get the email. She placed me on hold and when she came back admitted the items were not shipped yet but were in process that day and I would get them on the 20th. I knew that wouldn't happen since even overnight it wouldn't reach my state in the west by a day. I got an email about 2 hours later advising the items were shipped (imagine, only after I called them did they pack up my items). The email advised I would have the items on the 21st. I suspected that was wrong, but they did give me a fedex number. I got the items this afternoon, the 24th. It wasn't the shipper FedEx's fault, this was solely on Walmart.com's shipping department. This is my second order, the first also being late but I gave them another chance. This will be my last order from Walmart.com. I heard they just bought out Jet.com. I hope they adopt Jet.com's shipping deadlines as opposed to changing them. "

"I purchased some storage containers from walmart-online because they were cheaper than Amazon and there was no store in the entire city of Toronto that had any in stock. I placed the order on a Thursday morning and went through with the order because it said I would have the items on Friday. I never received anything on Friday so I called to complain and inquire where my items were; the man I spoke with said he would send me a follow up e-mail with the progress of the shipment and he never did. It's now Monday and I still do not have my items, the website is down so I had to call again to find out where my items. I highly recommend NEVER to order from Walmart. I would rather pay the extra money and purchase products off of Amazon and receive my items when they are supposed to arrive. "

"This one lady in the store asked me to change what I was wearing in the store. I have never talked to her before so I didn't want to say anything.

This lady then told me that she was asking me to wear what she was wearing because I made her dress the way she was dressed. She said that I made her feel bad about this and that I should empathize with her. She said I should feel how bad she feels since I make her wear clothes she doesn't want to wear. She said I should feel humiliated.

I don't really like being told that I should dress like her. And I don't appreciate someone telling me I should feel bad like they do.

I am resentful. Walmart needs to fix this because this is harassment."

"When item was purchased from Walmart.ca I've got an e-mail that payment is pending. In a couple of days I've got another e-mail with official receipt.
While reviewing Visa statement I found 2 withdrawals for same amount.
Walmart customer service said based on their system money returned back to the Visa. But Visa customer service said it is not.
In order to get money back I have to ask Visa to open dispute cases and it will take 6-8 weeks to process.
So if you are buying anything online please make sure to check your credit card statement.
Regards, Lana"

"Easy to order and have delivered to home or store. Easy to return. The trick is NEVER to use any of the third party retailers. On the left side of the screen, make sure to select Retailer of Walmart.com!

Then you CAN return the items to a store."

"We bought a 12 pack of arrows from Walmart.com and they now will not honor what we paid for which is 12 arrows for 10 something. This is utter crap so we are looking to file a lawsuit as we should get what we and other hunters paid for!!! If it's priced wrong at the store they have to honor it also this is no different!! We have the screen shot of the ad and our receipt which says our order is a 12 pack of arrows and they tried to only give us 1 arrow or a refund because they won't honor 12 so going for court and court costs and lawyer fees allong with all 12 arrows. Let me know if anyone wants to join."

"Be careful when ordering online. They use several third party retailers and even when you do make sure the item is sold through Walmart.com the store and online work completely different. Awful and long-winded process. "

"They do not deserve a star at all. I ordered a colorful box and when it was ready for pick up, the box was not the one I wanted. They processed my order even though it was not the box color I wanted. Just buy the things you need in the store. It is a waste of money to pay for shipping. They don't care about the things you want they only want your money. "

"August 29: Purchased a set of Dunlop tires through Walmart.com. Documented ETA, September 7. Walmart documents that they will contact via email when product arrives.

September 7: No email from Walmart. Visit store in the early evening, 19503 Normandie Ave, Torrance, CA 90501, to pick up order anyway. The order has not been shipped. The clerk cannot explain, says order cannot be tracked, refers to Walmart.com to investigate status. Request to speak with supervisor (Nicole). Nicole reiterates, says tire purchases cannot be tracked, but was shipped through FedEx and the problem could be on FedEx's end. They have no resource at store to explain status of order but she will look into it (she is sincere). In the meantime, investigate through Walmart.com. They cannot refer to the shipping warehouse or another party at shipping point to request status. After some conversation, store personnel (Nicole and clerk) say the item will arrive by September 12 ("drop dead" date). Requested email from Walmart regarding status.

September 8: Received 4 duplicate emails indicating order has been delayed. No new ETA within email.

September 10: Per chat customer service representative, the warehouse from which the items are to be shipped cannot be contacted, but the order has, in fact, been shipped. The Walmart.com website account now confirms the order was shipped.

September 12: No email notification from Walmart. Customer service rep at Walmart.com says that upon arrival order was refused and returned to shipping warehouse by Walmart at 19503 Normandie Ave, Torrance, CA 90501, and that payment is being returned. She also indicates that the tires were shipped from Walmart vendor American Tire and that they do, indeed, have the tires purchased in stock. She cannot explain why the tires were returned and a refund was in process. Request to speak with supervisor. Supervisor (Matt) cannot explain why the order was returned, suggests maybe defective. He cannot explain why Walmart did not provide status notification when order was returned, he cannot explain why payment is to be refunded when Walmart (via vendor) has purchased product in stock. He says it will take 5 to 7 days for funds to be credited to account from time return is processed by Walmart (vendor). Good news is the vendor received the returned product and is processing refund. Befuddled customer cannot understand why Walmart randomly chose to refund purchase rather than reship product that is in stock, and do so without notifying customer (much less asking if customer would prefer a reshipment or refund) and never explaining why the original (late) shipment was returned.

Contacted Nicole (supervisor) at 19503 Normandie Ave, Torrance, CA 90501. She has no idea why product was refused and returned but was apologetic (and empathetic) and will investigate. Offers to call by end of day with status.
September 13: As of morning, no contact from Nicole at 19503 Normandie Ave, Torrance, CA 90501. No status email from Walmart.com regarding return of funds or that a refund is being processed at all. There has been no email notification of any type from Walmart since September 8, despite requests for notifications of status. Wallmart.com account still shows item as "shipped", nothing more.

If ever there was a company more inept, bizarrely so, in my many decades I have yet to find one worse than these people. Walmart.com is an embarrassment to itself. As an institution they represent an insult to all consumers, a symbol of pure incompetence, engaging in business buffoonery with an arrogance that is incomprehensible. Don't even THINK about purchasing anything from this place, no matter how cheap it is. Don't walk, RUN, from Walmart.com!
"

"I went to Walmart to have 4 tires put on my daughter's car. When I went to pick it up, the bill was much less than I expected. When I asked about the price, the lady looked at the bill and told me there were only 3 tires put on. A bolt on one of the tires was cross-threaded so I would need to take it to a mechanic to have it fixed. Fair enough. We live a short distance from the store, and my daughter drove the car home. She didn't drive it the rest of the weekend. When she and my son left for school on Monday, they called me in a panic. The car was making a horrible sound, and they didn't think they were going to make it to school. Later that day, my ex-husband drove the car to my mechanic. He said the tire, the one that Walmart didn't change, was being held on by one bolt. The rest were over-torqued and broken. I went back to Walmart after the car was properly fixed and showed them the broken bolts. One mechanic even said, "Wow, someone torqued the **** out of these!" then blamed it on my mechanic. They would not take responsibility for the loose tire, said I had no proof even though I had 2 of the 5 bolts in my hand. They asked for the other bolts, said there was nothing they could do, argued with me and didn't understand why I was upset with them since it was my mechanic that had to have done something wrong. My mechanic wouldn't have been involved if the tire had been bolted on properly!! The manager said she had viewed the video footage from that day and the mechanics NEVER touched the tire. (Funny, I asked for 4 tires. They should've touched it! And, how did they know about the cross-thread if they NEVER "touched it"???) Then, they said it was the fault of the previous person who put the tire on because they must have messed up the bolts. REALLY?? I'm so done with Walmart!!! I'm thankful my children are okay. This could've ended very badly! "

"I had order something that I didn't mean to buy and unfortunately was non-refundable. However, once I pleaded my case, I was told they would send me a virtual Visa card( this was because I needed that money asap due to personal reasons). I was told the email would be sent within a few hours. The lady I talked to was super nice and helpful. She understood my situation and I'm thankful she gave me back my refund. However, I waited 24 hours and still hadn't gotten the email. So I decided to call back. This new lady sounded lost and confused when I told her what my call was about. She was like, "well our records indicate that we sent it." I told her, "Seeing as I'm looking at my email at this moment, y'all didn't send anything but y'all managed to send me a survey asking me to rate my customer service experience. " At this point, the lady was giving me this vibe like, "What do you want me to do about it?" So I asked if they could resend the email. The lady was like yeah sure, ok. I was then told to get it within the next 24 hours. Time goes by, still hadn't received anything and I really need my money back at this point. So I call back again, however, this time I'm told they can't authorize virtual Visa cards. The can only give Walmart gift cards. I told them that that's not what I was told and I want to speak to the lady I spoke to in the very beginning. So I was put on hold. Again. Just to be told that she was on the phone and that she will call me back within the next hour or so. Fast forward 4 hours later. Still haven't gotten anything, so again I call back, only to be told that they don't refund with Visa cards, only Walmart cards. At this point, I'm mad, frustrated, tired, and I just want to cry. The lady tells me that I can purchase a Visa card in store with the Walmart card. I was told before that you can't do this but she assured me that you can. She told me that I should receive the email in 24-48 hours and I'm just hoping that it actually comes this time because I'm honestly so done. Overall, the people I talked to were nice and comforting(except that one lady) but there was so much confusion and Contradiction and I wasn't sure what was right and what was wrong. I'm not gonna lie, I cried because I was afraid I would never see that money again. Praying it actually works this time! "

"I have always hated shopping at Walmart because of their terrible employment practices, which stick US citizens for their employees government benefits because they are paid so little.

I ordered a bike online to be shipped to store for assembly and pickup. Order was made July 30th, the bike was shipped on August 3rd from a warehouse 2 HOURS AWAY. In store pickup was August 10th and that came and went. Several days and phone calls later, still no one could tell me where this apparently very large package had gone to. Not ONE store manager would get on the phone with me about ANYTHING. All I was able to talk to were low paid employees probably doing the jobs of three employees each. I know this because if ever I go there every single time an employee helps me they complain about their job and how overworked they are.

This is a corporate and management problem. This corporation has trimmed the fat so thoroughly that they cannot even keep track of their warehouse shipments. I will NEVER order anything from Walmart again.

And by the way, our Walmart, in Monticello, NY, was rated the most disgusting Walmart in THE COUNTRY a few years ago. They failed EIGHT health inspections in a row - and were still allowed to operate business!! If a mom and pop variety store failed even ONE inspection, they would have a sign slapped on their door in minutes!! Wake up, people, corporate does not care about us breathers!!!

Now, to go buy a bike from a small, local purveyor, even if it costs me 3X as much. Goodbye, Walmart."

"It's only been since 07/05 when I ordered a record,I went with the inshore pick up should have been there in two weeks so at day 15 I went to the store to pick it up. I talk to 3 different people who can't seem to find my order or what is happening with it,the Manager tells me since it's been so long they probably sent it back over and over again and that i would need to call Walmart.com..................
So I called Walmart.com and for some reason my order magically was in the same status it was when I placed the ordered,it had gotten stuck in there system and that they would email the the manager to cancel the order and re-instate the funds I used on a e-gift card I used from Walmarts Savings catcher App.

They offered me free expedited shipping after I re-order my record and that it should take around 48 hours for the Manager to email me that I could re-order my record.. So a week goes by and nothing no contact nothing from Walmart.com..
So I call back and sure enough the person see's whats going on threw there notes and expresses that the last person did it wrong and they had to do it again and that they would email the manager and it would be another 48 hours,So I asked if there was away they could just re-order the product and get it on the way. Ofcourse not they would have to charge me and then refund the deference back on to the e gift card I'm trying so hard to get ride of so I can never deal with this BS ever again! So I wait yet again and of course no call no email I am super PO'ed!
So I again call and talk to the poor person who answers the phone cause God help them I'm not happy! I just ask them to get there manager on the phone because apparently they can't help me...
They bring on a supervisor and she tells me the same thing except that they were supposed to email the internet support guys not there manager (Sure CYA I got ya!) so it's going to take up to five days and she offered the money back on the gift card and I said I just wanted the record what ever it takes to get the thing to my door? So we wait yet another week to call back and again not resolved no contact nothing...
I call today and the guy again see's all this in the notes and says he has to email someone and it's going to take up to 5 days for them to get this resolved so that I can reorder the stinking record.. I express my disgust as nicely as I possibly can because this guy has to already know from all the crappy bad orders they have to get that everyone he talks to must be just angry because of how bad it is,He even mentioned there were about a hundred other orders something similar was happening.. It's now August,11th 2016 my order started on the 07/05/2016 Ive ordered a fair amount of things from over sea's and it usually gets here in about two weeks,how come Walmart can't get me something in less than a month it's mind boggling to see the least and my head is hurting because of how bad it must be run behind the inner workings of Walmart.
I thought the redness and Ignorance at the store level was bad but come on Walmart really! I can't wait to see your stores die because the way you run them will inevitably shut your own selves down. you think you would learn from K-marts past. the fewer employee's you have the less the store will make cause you need employees to keep things on the shelves so people can even find the thing they are looking for and that when a customer asks for help they might actually receive it. stop incentivizing upper management to cut hours and jobs so they get a bigger bonus at the end of the year,cause it's making shopping there intolerable and I can say unless i absolutely have to to go there will i ever again."