"I ordered a large TV on July 22 and was promised it by July 29. I started calling Walmart that day and every day since. At first they knew nothing since Yellow Freight was used to ship to the store. Then they gave me the Yellow Pro# and told me to call them. Seemed wrong of them to insert me into the process but I called them anyway. After asking me if I wanted to pick up the TV from their docks, Yellow promised to "hot ticket" it for the next day two nights in a row. By Friday, a week later, no one knew where the TV was. They're giving me my money back now two and a half weeks later. My kids weren't looking forward to seeing the Olympics on that big TV; heck the Olympics will be back in four years. Thanks, that's it? No discount towards another TV, nothing? Not even a call back from those higher ups who were supposed to be checking into this situation. I'll never spend a dime at a Walmart again."
"Do NOT buy anything from Walmart online for store pickup! I purchased an expensive TV online and paid for it using my bank debit card. The money was sequestered from my account immediately, and a few hours later I got emails and msgs saying my order was ready and to come pick it up. Walmart online claims that once you "check in" using their app, their helpful, friendly, and oh-so-efficient staff will prepare your order and have it waiting for you at the pick-up area...AHAHAHAHA!!!...When I got to the store, and finally chased down someone whose vague and uncomprehending demeanor indicated that Walmart was, indeed, doing their civic duty by hiring the mentally impaired, they then looked up my order number and found that they didn't have the TV after all,...so sorry. They then called a manager, who informed me that this happens ALL THE TIME, and that they do NOT put aside the merchandise EVEN AFTER IT HAS BEEN PAID FOR, and that their inventory list bears little to no relation to what Walmart Online claims that they have in stock (As the manager and I were standing there discussing this I got ANOTHER email telling me my TV was waiting for me and to come pick it up...oh joy) The manager then told me that not only did they not have it, but that I couldn't just go to another store and pick it up there, or even just wait a couple days until they got one in. He explained to me that once the customer shows up, (foolishly expecting to pick up the item they have PAID for), the store THEN checks their inventory and finds that they have just sold merchandise that they do not actually possess. This managerial graduate from Trump U then, after much solemn deliberation, hemming, hawing, checking, rechecking, twirling his tie, scuffing his shoes, and just generally wandering around aimlessly in a catatonic haze, informed this customer that they will be issued an automatic online refund, but unfortunately, said foolish customer will have to wait MORE THAN A WEEK before they remove the hold from his bank account.
In short, Walmart Online has apparently gotten into the profitable habit of selling merchandise they do not have and keeping the money till they feel like returning it. Where I come from we call that "fraud"..I don't know what fancy name Walmart has for it.
(p.s Don't bother using Walmarts online support. They just blow it off on the store, who blows it off on the management, who blows it off on the online site....see where this is going?)"
"This was our first online order from Walmart.com. The product was very substandard so we wanted to replaced/ refunded. We were told to deal with a third party vendor which I refused to do because I didn't buy it from third party. My family will NEVER buy anything from walmart.com again. I think amazon is the way to go."
"Ordered some Dumbbells from Walmart but one arrived damaged. I tried to return for a replacement on line but refuted and told I would need to contact customer service as item was too heavy even though I purchased it that way.
Next morning after 15 minutes on hold gave up and left number for a call back.
They did call back but after explaining the problem was told because I had used PayPal would need to return the item to the store, get a refund and then need to re-order. Seriously!
If I had ordered in Amazon would have been talking with a rep under a minute, would have had a prepaid shipping label for return and a replacement item ordered before I got off the phone.
Only reason I didn't use Amazon in the first place was the items were a few buck cheaper in Walmart but considering the hassle would have gladly paid the difference for the "Amazon" experience.
Will not use Walmart again."
"Placed an order with Walmart.com and had it delivered to my desired location. When I had picked up the order I had to wait for a cashier to assist me and in the meantime had at least 6 employees walk past me and not even acknowledge that I had been standing there waiting. When I had finally gotten helped the cashier couldn't find my order in the computer. After about 10 minutes of him searching around be found my item that he still couldn't clear out of the computer. When I had gotten my order I left the store and when I opened the box, it was the wrong item. I called customer service and their best advice for me was to return the item and reorder online. Thanks, but no thanks. I will not be using your services EVER again. That was the worst customer service I have ever received. Why would I reorder my item when I can almost guarantee it will be the wrong item again and I have to go through the run-around all over again. Get your **** together Walmart."
"I ordered a bicycle light and didn't receive it after 10 days, told me to wait another few days and still nothing, They did nothing to check on the product or to tell me why it never shipped. eforcity **** just like there customer service go anywhere else but here!!!!"
"I ordered an item on 7/9 and it was set to arrive on 7/15. Then on 7/13 the item was cancelled. I called Walmart.com and no one knew why. The customer no service rep said its processing and they gave me a refund so I could just enjoy it for free when it arrived. I then had to explain to him that it hasn't been shipped and I needed it and did not mind paying. He just said he has no other info.
After ending that waste of a time call I decided to order the same product that was 3 times the price. Since this was a gift I decided to pay extra for the 2 day shipping. The new item was set to arrive today 7/15. Well I know you will be shocked but the item still hasn't even shipped.
When I called at 6pm today I heard the same thing as before. No on has a clue why it hasn't shipped and when I will receive it. The customer no service rep I spoke with said they would call me back by 7pm with an answer. At 8pm still no call. I then called back and was passed from rep to rep until almost 11pm. Still no one knows anything and I guess I will just find something from another company since Walmart could care less if they lose a customer.
THANK YOU WALMART FOR MESSING UP MY ENTIRE WEEK!
PEOPLE TRUST ME AND DONT COUNT ON WALMART TO GET YOUYOUR ITEM.
"
"Walmart Has A Long,Long Way To Go To Compete With Amazon Prime
Decided to give Walmart Shipping Pass a try and joined the trial. On Friday i ordered an item on Walmart.com ,at checkout option for Shipping Pass (2 Day delivery) was available and i chose that as my shipping option. I got order confirmation and my order page clearly showed "Shipping Via Shipping Pass" item arrival Monday 11th July...
Guess what checked today and the order has not even been precessed, never mind shipping.. All i can say is i enjoy shopping at Walmart stores but your website experience is terrible and you have a long way to go before Shipping Pass can compete with Amazon Prime shipping...
I also used Chat feature but he was so unhelpful i told him to cancel my order and my Shipping Pass trial!
"
"I was so happy to receive a 50" Samsung ultra LED for my 50th birthday. Unfortunately I started losing sound after just a couple weeks. Then I decide to connect it to a PlayStation. Guess what it won't connect via HDMI. Can't tell you why because the Samsung folks blame Sony and Sony says if it works on other TV sets then it is fine. I have connected to 2 other sets without issue. So is Walmart selling second rate products. I know a lot of reviews on the internet sure think so. Well I am a believer. So let me just say customer service at Walmart is nonexistent. They claim they would take back the TV but must have the box. Really. Who saves a 50" TV box. They don't care about the receipt, just the box. Heed my warning. Walmart sells junk and you should avoid any purchase greater than about $50 at this worthless retailer. Again just my two cents but it appears I am just one of thousands complaining about the same things"
"I bought several clearance items. They were delivered on time and what great bargains!! I love it!!"
"I ordered a bed and a TV stand on Walmart website. For the TV stand I also paid money for fast delivery. Walmart says they would be delivered on Jun 29 and Jun 30. It looks good for my schedule, however one order was one day late and the other one was two days late. Walmart is not reliable for me. "
"I ordered a pool for same day pick up June 21. I drive to Walmart that day to pick the pool up and of course it's not there and they have no idea what my order is ! So I said ok I'll come back tomorrow for it . Well June 22 came and still no pool so I call Walmart.com to find out where the pool is the was supposed to be there at 7:52 the previous day as stated in the email well not one person had an answer for me . I ask to speak to a supervisor and explain the situation in detail and the supervisor told me there was nothing he can do for me !!! Clearly I was a little aggravated by the situation so I told him someone needs to find my pool or I need my money back he hung up the phone on me.. Then I receive another email stating my pool was out of stock and would take 3-6 business days ... Hmm Walmart has the pool so it wasn't out of stock, then I receive another email stating that my order has been cancelled and sorry it didn't work out ! I have called a lawyer and believe I would like to start a class act law suit against Walmart.com for false advertisement and for scamming people out of money ! "
"I ordered a product online. They day it was supposed to arrive i go there and they dont have my order. It got lost in the system. When i called for my refund they hung up on me. Its now been 2 weeks and i still didnt get my refund and im paying interest to my credit card for this. I will never go back to walmart or walmart.com. Id rather pay double to someone else then "
"Made a Purchase that I Could Not use and Initiated a Return. I spent $20.91 which Included $16.49 for Speakers + $2.98 Shipping and $1.44 in Taxes=$20.91.
When I Was Authorize the Return I Was Only Credited $15.06?
I spent an Additional $7.75 in Shipping on the Return? In All I Spent $20.91 + $7.75=$28.66?
Of My Total Expenditures of $28.66 I Received a Refund of $15.06?
Hardly the Way to Do Business, and Wal-Mart Vouches for the Re-Seller?
"
"Ordered via "Babylist" registry without a hitch but sometime between the order taker and shipping department it all went in the ditch. The shipping info was so screwed up I had to get the delivery traced and it had been addressed to a completely different address than either my delivery or billing address.
If I could take away stars, I would.
Never again."