"HORRIBLE CUSTOMER SERVICE. I purchased 2 items: a pool cover that ripped right away, & a pump that was defective & they refused to accept a return, telling me I could TRY to get my hard-earned $ back from the manufacturer....this company does NOT stand behind their products & I will never order from them again. $200 wasted this year, and $350 last year.

The customer service staff seems to have zero training, as they spoke very poorly to me, AND recorded the conversation without letting me know first."

"Their "NEXT DAY FREE DELIVERY" took 14 days! I paid a premium and could have bought local cheaper and faster. Avoid this company!"

"I ordered a winter cover with a 15 year limited warranty with a 4 year unlimited warranty. After the second season, the cover had multiple rips and tears exceeding 15 such spots rendering it useless. After contacting both the Waterwarehouse and there warranty company, DEI, on April 27, 2009, I sent them a 10" x 10" section of the defective cover. No action has been taken to date."

"I recently went online to purchase swimming pool paint. I found Water Warehouse that stated FREE NEXT DAY SHIPPING. I did not receive all of the products I ordered. I was missing 2 of the 3 gallons of paint that I had ordered. In shipping the paint was damaged and sent back to the company. The Doheny Water Warehouse did not email me to let me know that this had occured. I finally had to call the customer service line and was told that the paint was damaged and that they would send me out 2 new gallons that day and I should receive them on Thursday. Well Thursday at the end of business day I called. I found out from another customer service agent that the paint I was expecting was never shipped. I got the run around after that...they said "Oh we won't charge you the handling fee for this shipment." I stated of course not, it wasn't my fault in the first place. They offered to give me a $15 coupon for my next purchase. I told them there would be no next purchase. Now 18 days later (NEXT DAY SHIPPING RIGHT) and I still have not received the other 2 gallons of paint. DO NOT ORDER FROM THIS COMPANY! VERY POOR CUSTOMER SERVICE!"

"They promised next day delivery and did so. Minor glitch: no email that the order was fulfilled."