"here's a good one my order was £400 plus p+p I bought a DVD writer,graphics card, sound card, and motherboard kit with fan. over the years I have had several mother board kits in the past all well packed from them but not this time.
all this was packed into a city link plastic bag with the motherboard loose (wrapped only in the foil static bag) needless to say the mother board didn't work took about a week to get a reply to my e-mails (phone permanently engaged) said to post at own expense but when e-mailed about this u turned and said they would pick up (after I had sent it) I have had good service in the past but I am now trying very hard to get a refund."
"I work in Florence, Italy and its virtually impossible to get up todate technology over here. Watford's been able to supply me for the last four years (via DHL) and its fantastics. They've got a great email update systems that lets you track your order in their system and then on DHL's. Recommend to all my local friends and friends back at home. "
"I had an item that was broken on delivery. I tried contacting customer service by phone, email and was constantly directed to a website that didn't work for my browser/OS combination. I have to date had no response form any of these contacts. I had a similar situation years ago after a previous purchase and now remember too late why I have not bought from here in a long time. Overall in future I will browse elsewhere."
"never deal with this company, if you are as unfortunate as me the only way you will get any reply from them is from the following email, no one else responds,
Mr Peter Hills
Customer Service Team Leader
Direct Line 0871 666 0140
Direct Fax 0871 666 0140
Switchboard 0870 027 0872
"
"Customer services is virtually non-existent. E-mails have gone un-answered.
As I write this, I am currently trying to speak to a represantative of this shody outfit. I have been on hold, for 30 minutes and have not moved forward in the que.
This is not the first time I have had problems with these guys.
"
"thier customer service appears non existant"
"I bought some components off them, but cancelled the order a few days later. 5 weeks following they shipped anyway and charged me. I took 2 months to get a refund."
"Grim, Delivery promised 2-3 days by which time they take it of the order tracking. The Customer service helpline is a wait forever job without moving up the queue. emails go unanswered. The main telephone number is on divert. These people need a new office services manager who knows what a customer is. Do not buy from them unless you love frustration"