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Verified
5/5

2004-04-01

"I have purchased two kits from WeaKnees. Both kits arrived quickly and were very well-packed.

The first order was a repair kit for my brother's ancient hand-me-down Philips TiVo. This kit was extremely simple (just a new hard drive preloaded with the needed TiVo software, two Torx screwdrivers, and instructions). This upgrade was flawless; the instructions were clear and comprehensive, and the TiVo was restored to health in less than 15 minutes.

The second order was an upgrade kit for a week-old Series 2 TiVo. This was a much more elaborate kit, including a new dual-drive bracket and additional power and cooling hardware as well as the preformatted hard drive. This upgrade wasn't _quite_ flawless; this particular TiVo required an accessory kit in order to mount the new bracket, and while the accessory kit was indeed included, the instructions were not. Still, a three-minute trip to Weaknees' web site provided the needed info; and the TiVo was back in action in about 35 minutes.

All in all, a wonderful product despite the instruction glitch, and I'd recommend WeaKnees highly.
"

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5/5

2004-03-24

"Product was shipped the very next day! Arrived in great shape and was exactly as advertised. This seller even responded to email questions I sent them late in the evening! Great company to work with!"

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Verified
5/5

2004-03-22

"I wished to buy an upgraded TiVo hard drive. I had a question about which product to buy, and my email was answered the same morning. My order was delivered within 24 hours (but I do live in the same city). The installation instructions were very clear, and it took only 15 minutes to install the new drive. I found the experience very satisfactory."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2004-03-20

"These guys are great. FedEx messed up my delivery, and they took care of it right away. Instant email response, and very friendly. My new drive works great, and took less than 5 minutes to get installed. All internet merchants should be like this."

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Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
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Verified
5/5

2004-03-15

" I bought an upgrade kit from you - added a drive to my Hughes Directv
Tivo.
I started the install at 10:45 this morning - its now 11:23 and its
installed and working great.
I had 35 hours of recording time - its now 144 hours!.
The instructions were easy to follow and comprehensive.

Thank you for a great product.
"

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Verified
5/5

2004-03-10

"Ordered online and received my order very fast. The upgrade kit included easy to use step by step instructions with visual aids. The whole process of upgrading took about 10 minutes. I highly recommend Weaknees."

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Verified
5/5

2004-03-10

"I have a TIVO 14 hour Phillips system - I updated to a 140 hour system - it was really easy!! I was back up and running in 20 minutes! Thanks for such a great product!!

Gina Devlin
"

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Ease of checking delivery status
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Verified
5/5

2004-03-07

"I replaced my 30gb Hard Drive in my Sony Tivo with a whopping 160gb hard drive. Very Fast reponse in recieving order. Very good and easy to follow instructions on installing. This service is great. The upgrade kit was well worth installing. Love the 30second skip."

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Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
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Verified
5/5

2004-03-05

"I just installed a Weaknees 145 hour kit in my Tivo Series 2. I took about an hour because I was being very cautious--I could have done it faster. I was amazed at how everything fit so easily and well. I plugged my Tivo back in and within minutes it was warmed up and running perfectly--with 110+ hours at medium quality! The upgrade could not have been easier.
"

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Overall quality of the company
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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-03-04

"I was very happy with my order and the
service.

I ordered a replacement drive for my Phillips Tivo (the old hard drive hadgone south) on Sunday. I got your ship notice on Monday and the new drive arrived Wednesday. Even though I've only opened a few Tivo -like boxes (I did add memory to a Mac once), it only took me 15 minutes from start to finish to swap out the drive.

Tools and instructions made it a snap. My Tivo was back in action soon thereafter.
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
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Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Verified
5/5

2004-03-03

"Great product... instructions very clear and easy to follow... excellent value.... good bunch of guys to buy from.... jeff"

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Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Verified
5/5

2004-03-02

"Absolutely fabulous! Item shipped on time, arrived on time. The product is fantastic... easy to install, high quality and with great instructions."

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Overall quality of the company
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Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
5/5

2004-03-01

"Second time I ordered from them. I ordered a hard drive upgrade for my directv tivo. It arrived exactly on the day promised. The instructions for adding the second drive were clear and easy to follow and included everything necessary for the installation. Best pricing I have found on the net for this too. A very satisfied repeat customer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
N/A
Being knowledgeable
Overall customer service
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Customer service being knowledgeable
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Customer service being easy to reach
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-02-22

"Very pleased with product, service and responsiveness."

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Verified
5/5

2004-02-18

"A first class operation! I purchased a Tivo upgrade and everything worked exactly as described. The intructions were very detailed and easy to follow and the item was shipped in a very secure package. Shipping was fast and they gave me a tracking # the day I ordered the upgrade. I would definately buy from this seller again. 10 out of 10 rating in my book. "

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