"Hi, the below is an email I wrote to yor support team and suggest some process improvement for customers requesting for DHL Express service.

This may be of use to your review.

Thanks

*****************************************

Dear Evan,

Thanks for your service team. My request of changing shipment method was well handled. Especially, I would like to appreciate the online support, Clarence. The action is so prompt.

Only one suggestion : If someone requests for DHL express, the product must be needed urgently or in a time critical situation. If it is likely that the product cannot be shipped within the expected shipment date, it may require some alerts to the customers so that they can have time to look for alternatives.

Anyway, your team is so great.

Best Regards


"

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"MY order arrived in a timely manner"

"reordered from a previous order - had shipment within a week"

"Quick shipping. Very happy with the service."

"Great price. Efficient delivery. Awesome customer service."

"product fresh and delivered in a very timely manner! kudos"

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"Delivered quickly and packed well."

"Good packaging. Merchandise arrived on time."