"How people could give this place anything outside of 5 stars beats me. This place is amazing!!"

"Three times within a period of two weeks, we were sold or offered deli counter products that were actually spoiled. Reports of the issues to Corporate, Store Manager and Deli Manager received lip-service concern and replacement of products (Wegmans Classic Genoa Salami and Josef Black Forrest Ham). After the second incident, we called Montgomery County Health Department to report the issue of product mishandling and to request their inspection. Inspection based upon the parameters that are the concern of the Health Department on 2/20/2018 found no issues. However, on 2/22/2018 circa 9:30 am, when we were shopping in the KOP store, we reviewed the product displayed in the deli case and saw that the pre-sliced Genoa salami for sale was gray in color again and spoiled, just as we had previously been sold. Going forward, if it's not canned or prepackaged or dry goods, we will not buy it at Wegmans."

"5/8/2015: I dropped off a prescription and was told it would take 10 minutes. I returned after about 20 and still not ready. One of them told me I could wait in the waiting area instead of having to go back in line, and that it would be ready in “minutes.”
I then sat in the waiting area for about 15 minutes. At that point I was not sure if they were going to call me to the counter or if I was supposed to check back in. At that time there was no one in line, and I walked up to the counter next to where “Chris” was working. She ignored me completely. Then, after someone entered the line, she called that person over and attended to him. She did this again for two other customers, for a total of at least 5 minutes. I finally said something to her – pointing out that I had been waiting there for 5 minutes (even though she knew this). She then said “Oh, I was waiting on them” and waived her hand towards the line. She then said “the line forms there.” I pointed out that I was told I did not have to wait in line again and only then did she ask me for my information regarding the script. She looked it up and said “it’s not ready yet.” At no point did she apologize for the wait, or ignoring me.
I sat down again and waited a few more minutes before she called my name. When she was giving me my prescription she said “I really don’t appreciate that language.” I do not know what she was referring to, as I did not even say anything to her at that point (and I am almost certain I did not use bad language, earlier, but may have said something in frustration after she ignored me for so long). Either way, she said nothing to me at that time – if she was so offended at whatever I had said, she did not say anything to me, then. In either instance I was nothing but completely cordial once she called me up, yet she brought up the “language” issues with me out of the blue- at that point. I responded calmly that she should concentrate on treating customers with respect, and not ignoring people which should be a priority over “language.” She interrupted me, saying “excuse me!” over and over again. She the then, without any cause to do so, insulted my mother. I told her she needed to learn manners and walked away, before telling her to never mention my mother again. I then turned back and asked her name and she smiled and said “Chris” but would not give me her last name.
I sent a letter to the manager regarding this, which was ignored.
As I am sure one can understand, I was quite shocked at her behavior and wrote a letter bringing this to the attention of --, the manager, who ignored the letter. So on 7/3/2015 I sent a letter to Danny Wegman the Chairman of the company. It was not until his office directed the Pharmacy to respond, that they did so- claiming that I had told them I did not wanted to be contacted in my first letter to them (a lie). This was a “form letter” - 0 substance. Something to the effect of “I will ensure that my employees treat everyone well," yet nothing regarding talking to the specific person I was referring to.
It is important to note, that I did not complain about anyone else at the pharmacy – so why would I care if she lectured the lot of them about generalities? – Why subject the good employees there to a lecture that they didn't deserve? I even had a patient last week who had me fill a script for her, there, and mention how nice people are at that pharmacy. Obviously the person who I wrote the letter about was an outlier among the staff, yet Ms. -- did not seem to care.
I then responded to -- writing that she appeared to completely ignore any concern I had brought up. This was then followed by a cell phone message I received from a Mr. --, the Pharmacy Operations Manager. In the message he asked me to call him to discuss the matter.
I couldn't, immediately, and a few days later, Mr. -- sent me a letter (which was obviously sent prior to the phone call he made). In the letter he was also notably defensive about the first form letter Ms. -- had sent, noting that he drafted the letter for her. In the letter that Mr [--] wrote, he said that they had all “followed up” with the employee in question about what had occurred and all agree “… your situation could have been handled better.”
Seriously? The employee I had originally written about had blatantly gone out of her way to shout at me, and personally insult my mother (whom she has never met). And all the Pharmacy Operations Manager can say about it, is that it “… could have been handled better”?
When I was able to call Mr. --, the call went to his voicemail, so left a message. I was not able to pick up when he eventually called back. However, he left an extremely dismissive and rude message saying “this matter is closed,” with a tone that conveyed the following “why are you bothering me about this?”
At this point I would like to point out that HE had asked ME to call HIM, in the first place!!
Follow-up to the Chairman? Ignored."

"I would like to thank you for the quick response to my 'sidewalk snow removal' problem, of 2-3-15. On our walk to your store this morning, (2-4-15), the frozen snow/ice area was covered with a blue ice melt substance. Since the temperature was about 17 degrees, the snow/ice was not melting, but was softening, making the walking a bit easier. Hopefully, with our next storm, this problem will be corrected quickly."

"Wegmans gave me the most incredible customer service I have ever recieved. Everyone there was so helpful and understanding. I had last minute notice and had to create a few dishes as soon as possible. The employees helped me pick items that were quick and easy to cook and prepare. The cashier was fantastic and I was offered help to my car. Overall 10/10 experience."

"the service in produce department new King of Prussia, PA store is the worst in any wegmans I have ever visited. They gave me every reason why they could not honor my request and didn't even bother to try and meet me half way. I asked to have a watermelon cut to ensure it was sweet before purchasing. This is customary at the nearby Genuardis. The clerk told me she couldnt without charging me a the cut rate. Never did she bother to ask her manager, so I did. He never made eye contact with me and acted as if he was bothered by my request. After 15 minutes of trying to get him to understand that I was the customer and the way you keep customers are to make them happy. He didn't get it. Thank God Genuardis gets it."

"Best Grocery/cafe/organic/international food provider ever"

"AVOID WEGMANS! I'm a RIT freshmen, and I need a medication to help subside my OCD tendencies and so one of the first things I did when I came was to ask around for pharmacy recommendations. I was recommended to Wegmans so I went ahead and submitted my script to them. At the same time, since I actually live in California and it is thus unfeasible for me to drive my car over to RIT, I put all my info on file so that they could mail me my refills which they said would be fine. But to make a long story short, 2 times they failed to do this only to finally get it out a week overdue after I spoke with the manager. The third time even the manager dropped the ball and they had no clue where it had gone, they ended up remaking the refill order and once again it was a week overdue. Having had enough with the withdrawl symptoms Wegmans was subjecting me to, I have since stopped using them and am using riteaid instead whose staff is actually competent enough to mail out prescriptions the first time they're asked to."