"Wells Digital is some kind of a scam where they take orders and bill credit card companies but never send you anything.
No one answers the phone or responds to e-mails so the only thing you can do is report it to your credit card company. Credit Card Company takes 8 weeks to investigate. After 8 weeks, the charge re-appears on your credit card statement because Wells Digital tells the credit card company that the charge is real. You dispute the charge again and again it takes 8 weeks to investigate.
How Wells Digital makes money form this I am not sure. But it is definitely some type of a scam.
"
"I ordered a Sony HDTV 36XS955 and a matching stand from this vendor on 1/4/05. My card was charged on 1/5/05 for the entire order. On 1/7/05 the stand was delivered but no TV. I called and was told that the TV was due to go out that day and I should receive a confirminig e-mail later that day or the next business day. After receiving no such e-mail I called back two business days later and was told the TV might go out the next day but to call to check. When I called the next day I was told it would not be available until the next week (all this time their website showed the product in stock). I cancelled my order and requested a prepaid DHL label to return the matching stand and asked for a full refund, which they siad I would get. They sent the prepaid return DHL label and I sent the stand back. After confirming the TV stand arrived back to their warehouse and after waiting another three days for a refund I e-mailed and sent a letter again requesting a refund. The next day, after no response, I called requesting a refund and got voice mail. After receiving no return call or e-mail, I contacted my credit card company to dispute the charge. Good thing I kept all the records. Bad company."
"Fraud, scam, crooked, swith and bait. yeah awful.
Ordered tv stand 12/19/04 and today 1/29/05 still not here and no contact from them. e-mail has no response, tracking is a joke, website still says it's in stock (just like it did when i ordered 1 month ago), tracking page says "1 in stock, 1 orderd" and phone says "mailbox is full" then hangs up on you.
I called and e-mailed at least 10-15 times. I got someone to talk to like 3 times. The 3 times the response was the same:
1)oh the warehouse doesn't have it. we must be backlogged from christmas. The stands we did have was sent out to people who bought TVs.
2)we will overnight it when we get it to compensate your troubles.
3)it didn't arrive in our last shipment of sony products.
Wait a minute! you gave my stuff to someone else when it was supposed to be in stock. You really didn't have the item for 5 WEEKS and you kept stringing me along. AND YOU CHARGED MY CREDIT CARD THE NEXT DAY I ORDERED IT. THAT IS A NO NO IF YOU PLAN TO SHIP IMAGINARY PRODUCTS.
This was a gift and oh my goodness, am i sorry i didn't get it in time for them.
Worst, worst experience i have had over the last 9 years i have been purchasing online stuff.
This isn't a store, it's a "front" for something else i think.
i'm challenging the charge as we speak with my credit card company."
"I purchase a canonEOS Digital Rebel 6.3 I bought the Exective Kit
total price 1334.95. They still have not completed my order for a few items. I have discovered that I was charged twice. I ordered on my Master Charge then cancelled the order. I called and was told that If I would place the order agin on my Discover Card they would get it here for Christmas apparently they did not ccredit my Master Card. I reall don't know what to do they won't answer the phone or emails. HELP"
"I purchased a dvd recorder from this merchant on 1/12/05. They had no problems charging my credit card on 1/13 for the purchase. On 1/26 I followed up with an e-mail to them checking on the status. I received a response stating I should contact my credit card company and dispute the charge. I replied back asking them what that was supposed to mean.....was the order going to be delayed, was it not in stock or should I cancel the order. No response after two more e-mails and a phone call which of course no one answered only a voice response saying the mail box was full. Talk about being in limbo. Called my credit card company this afternoon and disputed the charge and also sent Wells Digital an e-mail telling them to cancel my order. Now I'll probably receive it and go through more hassle trying to return it. This has been my worst on-line ordering experience."
"I purchased a new Fuji S2 Pro digital camera from Wells Digital(One of their authorized agents 1Expression) on June 30, 2004.
Instead, I received a used camera on August 20, 2004. I complained to the agent and the agent (1Expression) got an RMA number from Wells Digital to have the camera replaced by them. I had a lot of problems with UPS since they required information Wells Digital did not provide. With all the delays, I ended up sending the camera to Wells Digital on November 4, 2004 (RMA Number RAC80350831MC, UPS tracking 1Z98Y62W689094490). To this day (January 27, 2005) I have sent Wells digital 6 e-mails and made 5 phone calls (Left voice messages for Meredith since no one answered) and sent over 12 e-mails to their agent 1Expression without a single reply. I ended up paying $1820.90 Canadian for a camera I do not have. I do not recommend purchasing from this company as they may send you a used item as new or take your money and leave you with no product as they did with me. I do have all the necessary documents and e-mail copies if you need to view them."
"I ordered a Nikon D70 on January 8,2004 and later discovered that Wells Digital charged my credit card the next day. 7 days after ordering (the earliest delivery date shown on their invoice), I tried to track my order using their order tracking link. It didn't find my order and I suspect it doesn't work at all.
Sensing trouble, I began leaving messages on the customer service answering machine (I never was abled to speak to anyone) which were never answered. They also didn't respond to follow-up emails. I then tried calling Wells' sales phone number only to get another answering machine that said the message box was full and hung up on me.
I canceled the order and I'm now disputing the charge with my credit card company. I would never buy from this company again and I would advise anyone else not to buy from Wells Digital. The camera was never delivered."
"promissed plsama TV ($3,600)within 7 days. came and went. no ansnwers to calls, no answers to messages left, no answers to emails. almost a month later now. Had to submit a claim with Wachovia for reversal of charges, still waiting. This Seller should not be rated as a reputable seller! This seller should not be listed AT ALL by the price comparison web sites!"
"DO NOT order from this shoddy company! I ordered a TV stand from them on December 8th, the site indicated there were 2 in stock and estimated delivery by December 22nd the latest.
When I didn't receive it by 12-24 I phoned them and the rep told me they gave the two they had in stock to other customers (well, thank you very much!). He told me they would deliver it by December 29th, at least 7 days late and AFTER CHRISTMAS! (thank you very much AGAIN).
When I didn't receive the product by January 3rd, I cancelled the order. As of January 20th, the credit had not shown on my credit card account, so I had to call Visa to dispute the charge and get it removed.
These idiots have no concept of customer service and I'm amazed they are in business at all. "
"Great prices but bad service. I ordered a big screen tv from them with a 5 year warranty. The problem is it took them 2 weeks to mail me the tv after I had to call them multiple times. When I did get my tv they hadn't sent me my extended warranty. I had to call them again and I they sent it to me a week later.
Don't buy from them if you are in a hurry. If you do order from them then just get standard shipping because everything else is a waste of money. Also, forget about any customer service."
"I orderd a tv back at the beginning of january, and made payment for over $2,500.00 only to get run agound about the warhouse problem claim, now for the past 2 days they are unreachable, i called to make a claim with the AG's office, i payed with a mastercard debit card, hofully they back again fraud on there debit cards also, it could take over a year to settle through court.
Grrrr, i want to drive over there to carry out a beat down, but im all the way over in missouri, lol, what fun we could have.
maybee theyll refund my money, but at this point im not too optomistic, optimystic, optimistic?
"
"We have contacted the Delaware Attorney General's Fraud and Consumer Protection Division and filed a complaint against Wells Digital. They were very interested in our story.
We are a state agency. We sent them a check for over $2,000.00 in December, 2004. They cashed the check and have not sent the merchandise. We were given the old story; "It turns out that the items weren't in stock, but they would be in next week and ship immediately".
Well, nothing ever arrived.
Now, no one is answering the local phone number and all the voice mail boxes are full on the 800 number.
IF YOU SENT THEM MONEY AND DID NOT GET YOUR ORDER OR A REFUND, PLEASE CALL THE AG'S OFFICE AND FILE A COMLAINT AS WELL.
THE NUMBER IS:
***-***-**** "
"Very poor overall experience.
(1/4/05) I contacted Wells Digital based on price and location as I wanted to pickup my order and they were local to me. They assured me that the 43" LCD TV I wanted was IN STOCK and that I could pick it up in a just few days, on Friday the 7th.
Called to confirm on Thursday the 6th and could not reach ANYONE ... Waited a week and called them again on Tuesday the 11th and they assured me that I could pickup my TV on Friday the 14th.
Thursday the 13th, once again could not reach ANYONE again ... left messages, sent Emails ... no reply whatsoever.
Today is Friday the 14th (was supposed to pick up today - the second date given to pick up) and I am still unable to get through to ANYONE to confirm anything with them, and I have yet to receive any response to either voicemail or email messages left with them.
These folks ARE NOT serious about doing business and everything they say about Customer Service on their website is an OUTRIGHT LIE !!!
Please friend, Shop somewhere else, I will."
"I ordered a Sony TV stand from Wells Digital. The day I placed the order, my credit card was charged the full purchase + shipping amount - and that was the only and last response I have had from this vendor! Never did I receive any kind of conformation, shipping or tracking information. The product never appeared. I called and emailed several times -- still no repsonse. Finally I called and emailed to cancel the order (of course) --- still no response of any kind! From my experience and in my view, Wells Digital is not a real vendor at all, but only a scam operation which takes one's money and scuttles off into the night. This is the worst online vendor I have ever encountered. AVOID AT ALL COST!"
"I purchased a Sony TV (KD-36WE955) & TV Stand from WellsDigital on 12/6. They charged my Visa that day. Since then, I have left 2 phone messages and sent 4 emails. I finally spoke to a person on 12/20 and was told that there must be a snafu at the wharehouse. That it would take a little time to discover the status of the order. That I should receive an email confirmation by today in regards to the status.
I have sent an email to them stating that if I do not have a shipping tracking number by EOB today, I will contest the charge with VISA and report them to the BBB for FRAUDULENT business practices.
Buyer beware here!!!!
They seem nice enough, but are more interested in keeping your $$$ than providing the customer with a product and service for the money spent."