"Greate experience!!!We love it!!!"

"I ordered a Rocket R58 in early January 2018, upgrading from my 4 year old Cellini Evolution 2. Now that everything is done I am really happy with the machine. However, it has been a process to get to this point. My machine is fully plumbed in, and when I first turned it on, it leaked badly. We traced the leak to a bad solenoid valve. WLL sent a replacement assembly right away, but while I was waiting, I did some further checking and found the reason for the leak was the solenoid tube was cross-threaded into the body. I reinstalled the tube correctly threaded, and that took care of the leak. Why this wasn't caught by either the factory or WLL is beyond me. Also, although I have no way to prove it, I don't believe I am the first owner of the machine. The factory carton was somewhat tattered when it arrived. Two feet were attached to the machine, while the other two were in a sealed bag. The interior of the double portafilter was somewhat darkened as if it had been used. And the case that contained the instruction flash drive was broken (the flash drive itself worked fine). As I said in the beginning, I am really happy with my R58. But the experience left a somewhat bitter taste. If it wasn't a new machine, it shouldn't have been sold as such. I hope I am mistaken in this. "

"All was great. Shopped online, placed my order & product received."

"Their website had lots of info to help me make an informed purchasing decision. Plus, the order arrived on time, was well packaged, and the customer service folks kept me informed during the order processing and shipping so I'd never have to guess how it was all going, and when it was going to arrive at my door. I've enjoyed everything I've ordered (whole bean only!), and I'm a satisfied customer. Their site also has plenty of opportunity to learn more about the brewing process - it's like they want me to have an awesome cup at home! Seriously though, the way I found them was because I was searching for info on repair of my espresso machine, and they knew my exact problem AND sold me the necessary inexpensive part (turns out it's a seal I should have been replacing periodically but didn't know any better!). So these folks earned my respect before I even tried the awesome beans."

"The have always delivered on-time and at a good price. When adivce was needed for my Saeco espresso maker, they were terrific!"

"Whole Latte Love is the easiest and most convenient way to purchase my espresso coffee. Their prices are the best online and the quality is well researched and only what they believe is of value, they stock. Their online video's are clear and void of complicated languaging so that my experience of a great espresso in the morning is enhanced. Coming from Melbourne Australia where outstanding coffee is part of our culture, finding this company to assist me in the US with continuing that here, at home, was a god send.

Thank you so much."

"It was perfect......the only betterment I can think of would be to increase the discount......
"

"Got exactly what I ordered and love their videos."

"Loved the online videos and info to help me choose my first “real” espresso machine. Phone sales answered my questions and put together a great package deal. 18 month later when my heating coil fizzled, warantee covered it, they fixed it fast and I was quickly back to caffeinating. "

"I've been shopping from Whole Latte Love for around 4 years. When I went back to place an order, my existing account was in the system, but they would no longer accept my NZ credit card. Apparently spending several hundred dollars without any fraud is not sufficient. I have a Canadian credit card as well, so used that to place my LAST order with Whole Latte Love.

Loyalty--and a track record of being a consumer--means nothing, apparently. "

"I've been using WholeLatteLove for many years as my go-to place for buying whole bean espresso. Every now and then I'm checking out other places but keep coming back because of their consistently good selection and pricing. I just keep coming back and one less thing to worry about."

"I asked a quick question and had a response in seconds. Very helpfull."

""Arrived as scheduled. Posting to final home""

"I placed an online order for the wrong expresso machine by mistake. Will do business with them"

"I was researching for months searching for a coffee machine right for me. It only took one call with Whole Latte Love to answer all my questions. Excellent service!"