"I bought a Super Automatic Espresso machine from Whole Latte Love. Less than a month later I notice the price had dropped $50. I called it to their attention and their response was curt and quoted some "fine detail" on their site. It's not that I wanted all of the $50 back... I just wanted them to understand that a 10% price drop within a month makes one feel ripped-off. Also this happened just as I was ordering over $60 in coffee, etc. I will never buy from them again. I suggest to everyone they look elsewhere for coffee and machines (usually at better prices). Whole Latte Love especially charges way more for shipping (under a $50 purchase) than other companies. They really sell nothing you can't get elsewhere for less money. Lastly, if you are thinking of buying a coffee maker know that if something breaks on your machine you will have to pay shipping both ways to get it fixed (even if it is under warranty) "
"Great service with awesome items on sale. Shipping speed could be a bit faster."
"Always the best Expresso around"
"Ordered some beans. Well packaged so came without any damage or beans not in the container(s). Also showed up quicker than I anticipated. Happy customer."
"A simple parts order: a brewing thermo for my Gaggia. Came in 3 days as promised.
Packaging was excessive though."
"We're beyond thrilled with the Gaggia super auto we purchased. Despite being a refurbished machine, there is absolutely no way to tell it from new. Mechanically, it functions perfectly, from grinding to tamping, and brewing to steaming. What I did not expect was just how amazingly good the espresso is that this machine produces. Not even the slightest hint of bitterness. It brews an espresso with a creamy texture and the flavor profile of the beans shines through. Despite buying a refub this time, I would have no hesitation about purchasing a new machine or recommending the purchase of a Gaggia machine through WholeLatteLove. We simply could not be happier with this purchase if we tried.
Then there's the customer service. We placed the order late on a Saturday. We received a shipping notice on Monday and we were brewing our first cups by Tuesday afternoon. You can bet we'll be placing orders for accessories and recommending WholeLatteLove to our friends, which is how we learned about it, from friends.
A great company, with great products, backed by great customer service. My only regret is that I can't give more than five stars."
"all went well. It arrived when it should have"
"The ROK expresso maker is a beautifully crafted mechanism that makes expresso making a truly enjoyable and pleasurable experience. Because no electricity is required, the totally manual process is particularly enjoyable with virtually no carbon footprint.... except for the electricity needed to heat the water! "
"Really don't feel like writing a review but they were great. "
"Received my Gaggia MDF, at first the doser handle would get stuck. Come to find out, you have to pull all the way towards you then will go back "
"The bag the plastic parts came in weighed more then the parts them selves and they came through the post office . Charged me 8 dollars to ship from there warehouse in Rochester ,NY to Glenville , NY . I am very disappointed by this . Should not have been over 2 dollars . They really need to rethink this . I give them I serious finger wagger "
"I love Whole Latte Love! I watch their technical videos and follow them to maintain my Gaggia Academia. This order was to stock up on Rinza cleanse for my frothier and water filters. They came in a timely manner and I'm all set to go!"
"Great customer service! Order received timely."
"I had a schedualed delivery for today (1/13), transportation was delayed due to weather, shipment did not arrive in time to be included in todays delivery truck. Shipment is listed at being nearby, UPS will not allow me to go pick up at their location. I would very much like to receive shipment today. NOT."
"Whole Latte Love was great. Delivery was quick and I love my Gaggia Cappuccinatore! It steamed milk in seconds!!"