"Placed a large order on Nov 24, as of Dec 3 (9 days later), the order was still not processed. No emails, No communication whatsoever. If you run a business and count on your items to be delivered in a timely fashion, I would avoid this company at all costs. A slightly better cost than elsewhere is NOT worth the pain of falling short on inventory due to their terrible order processing. Just placed my order elsewhere, and they are shipping for Free and are helping me out to get it here very quickly. Cheapest isn't always better!"
"The stretchers arrived on time, but are triangular in profile. I paint large, so I ordered 46 x 52s for two large paintings I will be working on for a summer show. Even with bracing, they are so weak that they bow once canvas has been stapled on - and I am not pulling on it hard! This is even before being gessoed. I would never order these again. Perhaps their smaller stretchers are OK."
"I purchased 100 precut mats. They arrived on time at a great price. "
"Website was easy to use and I received the order incredibly fast. Will use this company again. :) "
"I ordered 2 24"x36" canvas panels
One had a crease right in the center....
Both had a thin gesso coat which made the paint soak into the board....
They were quick to correct my problem!!"
"There’s been a glitch in my recent order, but Yani got in touch with me and cleared it up right away. I’ll certainly keep shopping here, as the prices are the best and customer service is terrific!"
"I was thrilled to find this unusual size mat after a very long search. Not only did Wholesale Arts and Frames have what I needed, but the price was very fair. My precut mats were delivered quickly and well packaged. The owner even followed up with me to be sure I am satisfied with my order."
"I have purchased from Wholesale Arts and Frames a couple of time now and the experience has been perfect.
The products they sell are great quality and price is excellent. Fast shipping and very good customer service as well.
I highly recommend this company. "
"Order came quickly exactly as described."
"I’ve been buying their economy canvas for our wholesale clients and will continue using this product moving forward. Great price and good quality!"
"I was able to order specific sizes, order was easy and quick, delivery was quick. "
"the best price around for gallery wrapped canvases. easy online ordering, fast delivery. i couldn't be happier"
"Very happy with quality of product"
"I appreciated the quick delivery and the quality of the frames."
"I was looking for framing materials and received two types of framing that were exactly what I needed!!
They have great customer service and follow-up."
A rep from Wholesale Arts and Frames, WAF1, has responded:
“We apologize , but you ordered the wrong braces. You should have used 46" braces and 4 of the 16" corner braces. We would have gladly suggested that if you only asked before placing this order.
We'll gladly refund \ replace \ send the correct braces for free.
We sold millions of stretcher bars to nearly 100,000 satisfied customers (including some of the largest printing, sign companies in the country), We also use our s.bars to stretch thousands of canvases a month.
We will Gladly provide free samples of our stretcher bars so you can see for yourself.
We inspect all bars before shipping to ensure they are perfectly usable and in the rare case of any issues - we will replace \ refund.”