"MISLEADING MEASUREMENTS! BEWARE OF WHAT YOU ORDER. I ordered a grate for a 15'' grill for my dad for father's day and they sent me a 13'' grate. It did not fit the grill. When we tried to call and make a complaint the people who took care of us where not helpful at all, and very rude. As opposed to just apologizing and sending over a grate that would fit my dad's grill they made us feel stupid for having ordered the wrong size. (Which we didn't, he has a 15'' grill we just wanted the appropriate sized grate.) Finally, when I returned the grate for a refund out of the $45 I spent on the grate I only got $25 back. I WILL NEVER ORDER ANYTHING FROM THIS COMPANY EVERY AGAIN!"

"Item was in stock and ready to ship. They then notified me that it was an accident and it was not in stock but it will be shortly and they will send it when it comes in. They lied and on their site it was still listed and in stock and ready to ship."

"I needed a relatively obscure, cheap drain plug for my dinghy, which I Googled by manufacturer part number. Wholesale Marine's price was best so I linked to their website which cited they had some in stock. I charged the five dollars and change, and the ten dollar shipping cost (!) and ordered away. Got an immediate acknowledgement via email, and I anticipated receipt in a couple of business days.
Following Monday (4/27/15) I got an email from them titled:
"Your Order Status Change from Wholesale Marine". I opened it with some anticipation, expecting it to include tracking info and delivery date. Instead, I saw this:

"This order, placed with us on 25-Apr-2015, has an inventory discrepancy. The inventory quantity is incorrect so we are unable to ship your order complete at this time. The item(s) instock will ship as scheduled.

The item(s) with quantities listed under "Qty Due" will automatically ship to you as soon as it becomes availible. We will notify you at ****@**** with shipping and tracking information for that item(s).

We apologize for any inconvenience this may have caused. If you have any questions or prefer to change your unavailable items, please contact our offices and we will gladly assist you. "

(Note the misspellings, a poor indicator of professionalism)

Not also the lack of any prospective or estimated delivery date. I did. I called immediately.

Very pleasant woman answered, and told me the fault was with the "system" and the "Website vendor". She told me such orders usually shipped in "...about a week..."

When I challenged her process as potentially false advertising at best, and fraudulent at worst, since they actually didn't stock the item but apparently forwarded the order on to another supplier, she disagreed and offered an immediate refund. I opted for that, which was delivered in short order, for which I'm grateful.

I found another supplier, asked its rep via phone if they physically stocked the part, and learned they did, and it left his place that day.

So...this is intended as constructive critique, in case the Mgt at Wholesale Marine actually peruses these comments. Otherwise I'm surely investing a lot of energy and keystrokes over a $15.00 transaction. What I am increasingly sensitive to is when nobody actually owns the outcome of an online transaction glitch. It's always "the system" or the "subcontractor/vendor" . . . circumstances beyond the company's control. I say "HOGWASH". I work in a customer service field and we ALWAYS take responsibility for any process to which our name is linked. Works pretty well . . .

"

"I had a very good experience with this company. I had a issue with a water heater not they're problem but the manufacture and they took care of me getting me a new one and taking back the bad unit. Very good service and great price which was why I went with them in the first place. The went above and beyond which seems to be very rare these days. I had the pleasure of working with Jamie, but everyone else I spoke with was great to. Thanks Wholesale Marine( I was not paid or asked t write this review, just a happy customer). "

"I shopped the internet for several days looking for a telescoping under swim step ladder for my 24’ Warlock and only found about 3 different manufacturers. All had a weight limit 250 LBS and I weigh more and so do some people who would use it. I didn’t want something that would bend easily so I shied away from them. I came across a Jif Marine ladder at Wholesale Marine with a 400 LB capacity and used a self-latching feature rather than Velcro strap that wouldn’t last long. The ladder weighed about twice that of others so I knew it was built of thicker Stainless Steel. Me being a mechanical engineer, liked that thought. Dealing with Wholesale Marine was great. I inadvertently ordered the ladder twice with my credit card and emailed them about 8 PM EST requesting a cancelation of one of my orders and someone emailed me back about an hour later saying one of the orders had been canceled. Can’t ask for better service than that. Order arrived about 5 days later and I loved the quality and finish of the ladder. NICE very NICE! No Wholesale Marine didn't ask me to write this."

"BE AWARE OF THESE CROOKS. Placed an order for several articles after receiving 3 emails from them insisting that I finalize the purchase process, and allowing me a 10% discount. A while after checking out the order and paying for an inflated USPS s/h charge, I got an email from a guy named Gary asking me for my freight forwarder suggesting that they did not ship to Puerto Rico.
For once, shipping to Puerto Rico was included as an option during the checkout process and a hefty charge was added for USPS shipping. This guy named Gary appears to be both an ignorant as to Wholesale Marine's shipping alternatives and as to the fact that Puerto Rico is part of the United States and that all USPS rates are the same as within the continental US.
In all, one cannot trust this company. It takes your money and after using it for a while sends a notice saying that your order cannot be fulfilled."

"Customers beware, I recently ordered over the phone from wholesale marine and the wrong product arrived at my doorstep. I called wholesale marine to let them know. They were so nice to say that it was my fault and they did no wrong. Since they were so nice in paying the shipping to me, they would let me pay the shipping back since they did no wrong. Be careful when ordering from them since they will not do anything if the wrong product arrives. All I wanted to do was exchange the wrong product for the product that I originally tried to order. Shipping costs back on a port-potty is not cheap and does not warrant the cost. "

"Only improvement would be more clear info on shipping when ship direct from supplier."

"very fast shipment , would order from them again!"

"I got a great deal and value for items I had purchased before and had no issues with items not in stock and better yet, got my shipment quickly in the time frame mentioned. I found the right place to satisfy my marine needs. You got to give them a try if you have not ordered from them yet.

JF"

"Wholesale Marine has consistently reasonable prices and excellent service...I always look to them first for my boating needs."

"I had zero problems ordering on line from them. I found what I needed easily and filled out the proper questions and the order was shipped that day. I received it 2 days after. propptly. I have already recommended them to many boat owners. their pricing is super."

"Have not received the sharpners yet."

"Tank arrived perfect and in two days, very fast!"

"Site was easy to navigate, I found the item I was looking for and and checkout was very easy. They confirmed and shipped my order and it arrived in less time than I expected. I am very satisfied with all aspects of doing business with this company. I highly recommend them."