"These guys are absolute clowns..

Placed my order for two Exposure bike lights (nearly $700 order) they give me an "on or before" delivery date which was two days before I needed the lights. The provide no shipping options or upgrades to faster shipping..I noted on my prefer comments that if my order could be sent a quicker method I would like to do that because I had a deadline.

I waited until the "on or before" delivery date came and went with no delivery so I placed an order with Backcountry and paid overnight shipping so I could get a light that I needed for my bike.

I contact Wiggle and am told that they can't track my package and that "they are pretty confident it will arrive" I need to wait at least 10 business days and then contact them and they will open an investigation or offer a refund if it hasn't arrived. After the 10th business day came and passed I contacted them again. I didn't get any reply this time so I went ahead and opened a PayPal claim. Wiggle replied to my PayPal claim and said that I now needed to wait 30 days for the package to be delivered before they will do anything else.

My package was delivered today which is 3 weeks since I placed the order and 13 days since it was suppose to be delivered. The box had one wrap of tape down the center so the sides of the box are all blown out and it really is a miracle the lights didn't fall out while they were in this 21 day transit. Luckily Exposure lights come in nice zippered cases so no issues except a pathetic packaging job. The kicker to my whole situation here is upon opening the lights up and looking them over the wall chargers are European style plugs so I cannot even use them.....I email Wiggle and they reply right away telling me that it says on the page that these come with Euro plugs (guess I should read the fine print) They will sell product world wide but only ship with Euro comparable plugs you must be kidding me. They know enough to put a disclaimer but how about make it an option to select charger plug style??? I mean come on it is like they are against the customer. So now what do I do? Well I will probably just buy USA style charger plugs for $25 each because I am sure it would be an absolute nightmare to return these lights to Wiggle. Maybe I will see what PayPal can offer but I am not sending $700 worth of lights back to these clowns and then be without $700 and the lights hoping that they refund me.

Read the reviews of these guys and know what you are getting into. This is the first review I have ever written online and the worst online buying experience I have ever had"

"I had several items in my basket. Prices magically changed after the order was processed which ended up costing me 40% higher than what was in the basket. I had the correct currency and destination selected, but something got changed after the order was processed and my credit card was charged much higher. They would not respond to multiple emails and kept accusing me of selecting the wrong settings even after I showed them screenshots of the correct settings."

"I had to return an item. I followed the return instructions listed on their website. I just received an email from them informing me that the items I returned are too damaged for resale and I am not going to get a full refund.
So I guess I have to take their word for it and let them keep more than half of my money...buyers beware."

"Item was given to the royal mail service and never made it out of the U.K. . No clue to its whereabouts..
Do not buy from these people"

"I ordered a pair of urban cycling jeans last month from Wiggle. I already owned one pair of them. I bought them from the wonderful bike shop Splendid Cycles, in Portland. OR.

I liked them so much that I ordered this second pair online from Wiggle.CO.UK.

Turns out that the pair of jeans from Wiggle were not the same- they did not fit, even though they had the exact same model number. Either the pattern had changed, or they were now using different fabric. That is OK, products change, there is no way for a company to inform everyone. I understand.

I explained this to Matt G. at Wiggle, requesting either a refund or maybe to try a size smaller. He said that if they were not in all of the original packaging, with all the tags on them, that I could not return them.

He refused to address that it was a unique situation and that the product had changed and was not the same fit anymore.

I could not have figured this out, tags and all, right away- it took a few washes and wearings to prove to me that I wasn't nuts- they were different!

A 50-50 shared split on this expense would have been great. Or even acknowledgement that the product had changed, refund or not.

Even some interest in the fact that a customer was pointing out that things were not what they seemed.

Matt G., twice, instead, told me I could not return them. That's it.

Thanks, Matt, your passive aggressive omission of any mention of the issue at hand was super helpful! Amazing customer service!

I have to go now, I'm donating the pants to a local charity. Maybe they'll fir someone. After all- they're great jeans- for someone else."

"Seek advice from Wiggle and you'll get it - BUT when that advice is bad advice and things go wrong don't expect them to help or resolve your issue - there is no such thing as "Their Fault", they just refer you to their T's and C's. My issue was probably a 50/50 issue, Their Bad advice and my stupidity for using the shoes outside before being 100% on the sizing. When I complained - There was No ownership of the bad advice on their part but according to Wiggle Chat you should go to a specialist running shop for specialist advice - I recommend you buy from this local specialist shop as well and not from Wiggle. They have a smart website and good prices but that's it - They are not consumer friendly, professional or arguably that ethical either. Support Local Shops as they are truly the "Specialists!" "

"The prices are good but the customer service if you have a problem is terrible.
I bought one bike from them. The front wheel didn´t work properly when it left the factory and in Wiggle they did not check it, despite the say they do it thoroughly and even they include a checklist. After several emails, they advised me to take it to a mechanic which I did. The mechanic told me that the axle was damaged and that I should ask for a new wheel since if I manipulated it, I would lose the warrantry. I told them so and I even contacted the factory for a new wheel, their answer was:
we thank you very much for your request! First we´re quite sorry about the issue you are faced with your bike. But we can´t deal directly with you – a end consumer needs always to get in contact with his dealer to clarify any issues. So please check what wiggle offers you, or they maybe should request a new wheel from our customer service department"

Wiggle didn´t want to contact the factory and offered me to return the bike. But they said that I might have to pay for the shipping cost if their mechanics considered that it wasn´t important. So I decided to fix the bike with my own money.
"

"After ordering you receive a torrent of email newsletters. I subscribed twice in 24 hours and they kept coming. Customer Services agreed to unsubscribe me. Next morning more spam. I emailed back. They apologised but still 3 days later I am receiving emails daily. In fact two today before lunchtime! It appears whatever i do I can't stop them breaking the law."

"I have had mostly good experiences with wiggle in the past, but latest order was place, I had requested customer service help and asked for something which is standard among companies with great customer service in order to increase customer loyalty, an keep me coming back or having a customer for life and keep referring friend to this site but because of this I will no longer be a wiggle customer or support."

"returned a rear Knog light that had failed during the Guarantee period, Wiggle has confirmed that they received the item in Sydney but yet 21 days later they still insist that the item has not being sent from their Sydney returns centre to the UK. This is obviously their problem, but I as a customer must suffer. After being a loyally wiggle customer for more than 6 years with a average spend way into the $1000 a year mark I will not ever buy from them again nor will I purchase a Knog product again. This is not the way to treat customers"

"My only complaint with Wiggle is they wouldn't, or as they said couldn't, tell me who the free shipping courier is before I placed my order even after I told them exactly what I wanted to order. I told them I must know who the shipper is to Canada because some couriers charge outrageous processing fees. They said if I'm not happy with the shipper selected I can refuse the parcel. So because of this and also because from what I could find Wiggle has no phone number or store outlets, just a warehouse and a email address I was hesitant to place my first order but decided to order anyways. Shortly after doing so customer support finally tells me they selected P2P as the free untracked shipper. I don't know why they couldn't tell me this before! Anyways I got my order in 6 days and no processing fees. Wiggle has a great selection, nice site, they stock some hard to find items and brands, real-time stock status and their prices are comparable to the other big UK online bike sites. One thing to keep in mind when ordering is Wiggle states that, "For items where there is limited stock we will give priority to customers paying for priority despatch." I will most likely order from Wiggle again."

"My order arrived super fast (5 business days from UK to Melbourne, Australia). Everything was perfect and exactly as I ordered. My shoes fit perfectly and look lovely.

Thankyou!"

"Ordered some chain lubes and oils to service my bike (£30 worth).
I the received a text to say my order has been received and it will be sent soon via Royal Mail.
A few days later I recieved another text to say my order is on its way and will be delivered that say by a company called DX.

All good I thought

At 10.37am another message received to say my item has been delivered.
I have been in all day and had no delivery or attempts so I emailed wiggle to explain that I have not received anything and have been at home all morning.
I was asked to check around my property, speak to my neighbours and check with my post office ( it wasn't sent via RM) so I did but nothing to show for it.
After a few more emails wiggle supplied me with 2 photos taken by the delivery driver of the property and place it was delivered to. I then sent a photo of my home which was totally different to the wiggle/DX delivery photo, clearly my items have been deliverd to the wrong address.
So I asked for a replacement order to be sent as its obvious the inept DX driver is at fault. I was then told by wiggle they cannot issue a refund or replacement until a claim has been approved my DX!

This is not good enough, my contract/ deal is with wiggle and not the company they choose to use to deliver items so why should I be made to wait!
3 further emails sent to wiggle (Elliot) and no replies received.
Wiggles customers services if that's what you call it stink, given the proof supplied that I have not received my items ordered wiggle should have sent out replacements or offered a refund straight away.
I still have no items or refund 14 days after the initial order.

This is my first and last order with this company, and the lack of phone number and only email contact makes it a nightmare for issues to be resolved quickly and efficiently. "

"Now, this is a story all about how
My life got flipped-turned upside down
And Id like to take a minute
Just sit right there
I'll tell you how I became an unhappy customer
Ripping out his hair (not literally)

I first ordered my bike on the 5th of August to be ready for the 16th (cycling holiday), the bike was then delivered on the 7th of August.

After my first short ride on the 9th August I realised that the forks wouldn't lockout and were leaking oil.

I was fast to notify someone via the website chat that the bike was faulty, he told me someone would be coming to pick it up on the 11th August.

I worked from home on the 11th waiting all day for someone to make the collection... no one turned up.

The next day the collection was made (luckily a family member turned up just as the courier was getting back in their van).

If the collection had happened on the date I was told, then my bike would have been here ready for my holiday.

I got home from work today (18th August) and there was a box in the kitchen. My bike?. I opened the box to find that the WRONG bike had been delivered!.


UNBELIEVEABLE!


Some friends from the group of us that were going on the cycling holiday, were kind enough to cancel and move the date to the following weekend 23rd August

so I would still have been able to go along, yet the wrong bike has been delivered...

Here is my order number: ***-***-**** i'm a UK customer"

"I ordered 3 t-shirts and 3 pairs of running shorts from Wiggle with free international shipping ($162.47 total). After 2.5 weeks the items hadn't arrived so I emailed customer "service". They told me they wouldn't even LOOK into it until 5 weeks had elapsed.

After 5 weeks ticked over I emailed back. I heard no response so I publicly tweeted my dissatisfaction, at which point they contacted me immediately. They asked if I wanted a refund or to re-ship the items. I requested that they ship the items with express TRACKED shipping so they wouldn't get lost again.

A day later I get a confirmation email - for HALF of my order. The rest of the order is sold out and I have to wait. Further to that, the items that did ship are on regular, untracked international shipping because "technical issues" prevented them sending a tracked parcel.

In the mean time (at about the 3 week mark) I foolishly made another order from Wiggle for some shoes ($145.88). As of today the 10 working day shipping period has elapsed and I haven't received any shoes. I'm not optimistic about ever seeing them.

Wiggle has no phone/Skype support. The ONLY way to contact them is through email and their responses are VERY slow.

I recommend avoiding this company. Their range is awesome, their prices and sales are great and free international shipping is sweet, but if something goes wrong (which is not unusual with Wiggle) don't expect them to help you. Probably the most frustrating company I have dealt with."