"The camera I ordered arrived quickly and in perfect condition, just as described on the website. Very satisfied with the entire transaction and will be a returning customer."
" Saw an ad for a camera bundle, but after ordering, I was told the bundle was sold out and only the camera was available at a higher price. It’s a scam designed to milk more money from unsuspecting buyers. Feel free to try this company if only you love frustration. Good luck.
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"The store tried to charge me a 15% restocking fee for an unopened and returned package. I reported the issue on BBB website and they replied indifferently that they were unfamiliar with this type of person. They later tried to call me constantly asking me to pay the fee which had already been declined by BBB. If you take your time, you'll learn that Willoughby's is not a BBB accredited business. I advise people who have limited resources like me to take their business elsewhere to a reputable retailer in NY."
"Like others have protested against their unscrupulous and spurious bait-and-switch tactics, this company recently integrated into Amazon but they have not changed from their old model. The camera is ruined and box tampered yet they advertised its a brand new Leica CL camera. Only contacting them for a refund I was told to speak with their supervisor who was more condescending than their salesman. In total I lost $2,500 and I'm pursing them via FTC, BBB and the F.B.I "
"They disguise their PAL variants or GREY MARKET models on Amazon and willoughbys.com and then highlight a price difference with Nikon's original model. You'll then oscillate between the salesman and manager (upper management). If you insist on refund they'll promise to get back to you but in vain. I lost $800 on Amazon including restocking fees and even after I contacted Nikon who confirmed the serial number and the camera posted on Amazon is not the same as the one delivered. Lots of people have warned on how they'll ruin your finances. Willoughby's is a criminal organization from top "
"My old tripod was on its last legs, so I needed a replacement. Found a sturdy Manfrotto tripod on this website at a good price. Ordered it on Monday, and it arrived on Thursday. The packaging was solid, and the tripod is exactly what I was looking for. No complaints at all."
"Grabbed a Black Friday Lumix g9ii camera and turned up as expected and without any issues. I got a Free 2-day shipping and the helpline is run by a friendly member who ensure the item was in my hands on a day I was at work. Would definitely recommend getting a camera from them! "
"This was my first order with Willoughby's and I am very pleased with the Canon EF 50mm f/1.2 lens. Their prices are very competitive and the lens was packaged well. Thank you for being so professional."
"I bought a used AF-S NIKKOR 200-500mm f/5.6ED VR lens, I was kept informed throughout the ordering process and the item was delivered on time and well-packaged. Willoughby's is always my first port of call when selecting camera equipment. I received the lens in mint condition and it was sleek, newer and well-maintained. Very pleased. "
"This site had the best pricing for the Sony a6700 camera, payment options were also flexible. I had no problems during the checkout and I was well informed about the shipping and delivery status. My order arrived earlier than I expected, well packed, and in perfect condition. I will surely use their services again!
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"My shopping experience was quite pleasant. It was easy to pay for the order and my Nikon Z6 III camera was delivered in a much shorter time period than I anticipated. Once received, the camera was adequately packaged with no damages. I am very pleased with my purchase and will be checking Willoughby's camera for future photographic purchases."
"Delivery schedule as stated with excellent methods of packaging. I purchased a used Canon eos r50 camera. Product as described and in better condition than anticipated. The purchase was of good quality and great price and the company gave a good turnaround. Communication is also great and I'll be happy to use the company in the future. "
"I was in need of camera flashes for an upcoming wedding shoot and so, I decided to pay willoughbys.com a visit. They did not let me down. The delivery was on time, the flashes were also well packed and they have simply elevated my professional photography by making my existing lighting set up more advanced.
I will definitely be back for further purchases."
"Great prices and subtle professional product range. Fantastic team who provided me exceptional support especially Silvio, Rachel and of course your great technician (Charles the audio/electronics expert). His legacy weaves a strong thread throughout Willoughby's and I hope will be carried forward. Great experience, competitive pricing and prompt shipping! "
"I am a real estate photographer and I recently got a Canon EF 16-35mm lens from Willoughby’s camera. The lens showed up exactly when it was supposed to be, and it was well packaged and in pristine condition. Ordering the lens and getting it delivered was seamless and their customer service was superb. The quality and reliability which they provide is really commendable. I’ll definitely shop from their website again."