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Winland Computers

6 reviews
1.67 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2005-01-26

"I think these folks have gone out of business! Placed an order on Sunday night and haven't heard back after 3 days! No email - nothing. Their web site is also defunct. AVOID THEM AT ALL COSTS"

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Verified
1/5

2005-01-13

"Buyer Beware. I purchased a monitor and they sent a less expensive model, not the one I purchased. I immediately called and spoke with the manager. First, he asked me if I could keep the monitor he sent, which is not what I ordered, I told him no, I want the monitor I paid for. He told me to ship back the monitor and he will credit me for the shipping charges and reship correct monitor. After I shipped the item back to the company via UPS, the business was closed for 3 attempted deliveries per UPS. Also, I have not been able to get a hold of anyone at the company or customer service number for two weeks. I will continue to follow up with the company to receive what I paid for. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-11-13

"Excellent experience. Customer service took care of my address change problem. I did not have to wait long for the arrival of my package and tracking number was sent quickly. Overall, A++."

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Verified
1/5

2004-05-31

"Terrible experience. DVD burner arrived broken, because badly packaged in overtight bubblewrap. The store has a dreadful returns policy, full of restrictions and "customer pays" clauses. I wish I'd seen it before buying. Example: I must pay to ship it back. Example: 15% restocking fee. Example: I can only get this broken item "repaired" or "refunded (less 15%)", no replacement with new item.
Run a million miles, folks.
"

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Verified
1/5

2004-04-20

"I ordered a hard drive as advertised from this company, and the website reflected that there were several in stock. They canceled my order and said that they were out of stock. When I told them that I would be willing to wait for them to replenish their inventory and then they could send me one, they said that they would not honor the original price that we agreed on. They said that they can't keep up with inventory during non-business hours; I don't think this is the truth, but if it is my suggestion would be to not sell things on the internet during non-business hours if you have no means of keeping up with it. The support staff is very rude and said things to me like "I don't have time for this", and other unacceptable things. I am very displeased with this company and will never try to buy from them again... no matter how good the deal seems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-03-30

"Very good price for my (retail box) Intel P4 processor with free shipping"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability