"Purchased items off the woodbury website. After waiting 5 days not seeing any movement on said items, I called and was told due to a pricing error they were going to cancel my orders. Sorry way to do business... "
"BUYERS BEWARE! HORRIBLE CUSTOMER SERVICE. POST FAKE PRICES TO GET PEOPLE TO THEIR SITE. Placed an order and was charged. 5 days later still haven't shipped. Called and they told me the item was priced wrong. Item was STILL listed for same price when I called for status 5 days after I ordered. Asked for a manager and she was rude. Never do business with these people. When asked if they had to honor their CURRENT price they said they don't.
"
"I ordered a roper vest and recieved a graduation gown!!! I call them and all they say is im sorry but dont do much to resolve the problem!!! Please dont purchase from this seller unless u are willing to beg and wait for what u purchased for a long time!!! "
"You must keep Samanthahappy!!
I wish you could see our emails to each other over an issue I felt would never be resolved!
She is incredible, efficient, kind, caring and just wonderful!❤️
Samantha resolved the problem so quickly—I was thrilled, impressed and grateful!!
Thank You!!"
"i bought knives and accessories from their eBay site and got the same great prices, service and shipping!"
"They would not honor what they advertised. They said it was a "listing error" and offered no apology for it. When I inquired on the status of getting the correct item I received a two word response: "RETURN LABEL." Will definitely avoid this seller in the future and recommend to everyone to do the same. "
"I wouldn’t buy firearms from anywhere else! Give Woodbury Outfitters a chance because their prices, customer service and selection cannot be beat! Black Friday deals are awesome on the website and in the store! "
"The atf compliance manager is always willing to go above and beyond "
"Bill at the counter was very helpful while I was picking out my first firearm purchase. "
"Woodbury outfitters has a very nice store. Lots of options to choose from. Staff is very happy to help and knowledgeable. "
"I can always depend on great service and help with all my archery needs and the employees always very friendly..."
"I have bought from them several time and I never had a company be so helpful in my life. Zack and the rest of the customer service staff is the best you will ever deal with anywhere.They have all went way out of there way to make sure what I want was correct and gave me the lowest price I could get. I know I will keep dealing with Woodbury Outfitters I would recommend everybody to do the same.
J.R. Murphy"
"DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!! By far the worst expierence i have ever had purchasing a product online. I recently ordered sights for my gun and waited about 3 weeks before emailing them asking if i can have tracking # and they responded saying "they can not provide a tracking number at this time".. THREE WEEKS AND NO TRACKING #?!?!?!...... A few days after that email they sent another email..no not a tracking number, but instead an email stating that they have to cancel my order because they cant ship to a PO box. Whoch is complete BS... I have sent numerous emails to them asking them when i will see a refund appear in my account... they have refused to respond to me... DO NOT BUY FROM THESE SCUMBAGS!!"
"I had always heard about this company and it wasn't always the best of things. despite the reviews I decided to go head and order from them as they had unbeatable prices!!! I got my order well before the eta and was more than happy with the quality of the item however it was too small. I had a unique situation and they made sure to go above and beyond to help me out. They sent me a prepaid label AND they sent me a different size with no extra charge. These people went above and beyond to help me out!! will most definitely recommend to others! Got the replacement item today and LOVE it!!!!"
"Ordered a bow case on Walmart.com from Woodbury Outfitters for Christmas. When it was opened it was missing the hinge pins. I went to my original order on Walmart.com and sent a message on Sat., 12/24 requesting an exchange or to replace the hinge pins. Walmart.com forwarded this message to Woodbury Outfitters and sent me a message asking them to reply within 1business day as any good customer service department would. I recieved an email the on Tues., 12/26 stating "hello,
this item came from the manufacture. if you contact them they'll ship you the pins out. if you have any problems please contact us back. thank you,"
I emailed Woodbury Customer Service back asking if they had the contact information for the manufacturer's customer service. Then recieved this response, "Hello,
I am sorry I don't have the contact information for plano protector.
Leigha". Which then I looked up the manufacturer's customer service and contacted them with a copy of the receipt. They did send the hinge pins. My order was taken care of, but not with any help from Woodbury. They did NOT forward my request or even give me an 800 number to contact them. To me this is extremely poor customer service and for this reason I will not purchase anything from Woodbury Outfitters no matter the price. BTW, the price was the same as other retailers for the bow case that I ordered."