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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
4/5

2013-03-27

"Easy, Siimple Website, with Quick Shipping. "


Verified
5/5

2013-03-26

"Product displayed well on web site, prices were very competitive and shipment was prompt, received before I expected it to arrive. Would purchase from tham again if the need arose."


Verified
1/5

2013-03-26

"Terrible purchasing experience. Came with wrong hardware because screws and brackets didn't fit. Contacted company 3 times and on all 3 times, they still wasn't able to send out the correct hardware needed. Company would not even honor a return although this is their fault. Already past 60 days so could not get refund from credit card. I could take to court but not worth the time. Be aware, Qaulity assurance on items are poor so I would not recommend buying."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-17

"I got what I ordered, and I got it fast. Happy!"


Verified
5/5

2013-03-17

"A very quick ordering process, fast delivery. I recommend them highly."


Verified
4/5

2013-03-17

"I sent an e-mail inquiring about the possible ship date for my order and haven't received anything in return. It has been 8 days since my order and I have heard nothing regarding the ship date."


Verified
4/5

2013-03-14

"Item arrived quickly. Was slightly different than expected based on pictures. Expected the grate to extend higher in the back."


Verified
5/5

2013-03-12

"The on-line catalog was easy to use. The ordering screen was very user friendly. The products I ordered arrived in excellent condition, ion a timely manner."


Verified
5/5

2013-03-11

"I am very pleased and the product arrived in a short amount of time which was impressive."


Verified
5/5

2013-03-10

"Ordered the product on Saturday and it arrived on Friday as planned"


Verified
5/5

2013-03-10

"your product worked out great, and was delivered very fast."


Verified
1/5

2013-03-04

"A week later and I still have not received notice the item was shipped nor did I receive it!"


Verified
5/5

2013-03-03

"My order arrived fast! My fire place looks great!"


Verified
5/5

2013-03-01

"Beautiful four-fold polished brass fireplace screen, delivered within six (6) days. Fits my fireplace perfectly, and elegantly simple design enhances the look of my antique filled living room"


Verified
5/5

2013-02-27

"We ordered a new fireplace door from Woodland Direct. After a follow-up phone call from Woodland Direct to verify measurements, our order was filled and shipped, arriving earlier than expected. Installation was simple and quick, completing our remodeling project with this crown jewel. Now the complements are rolling in for us."