"It says on their website that they pride themselves in shipping 99.5% of all orders the same day. Well its been 6 days and I still had not received a tracking number, so I called them... Sounded like I just woke the guy up, he told me it would take a while for him to locate my order information even though I have the order number??? He took my phone number and says he will call me back. I was told to expect my order in no more than 5 days, now we are on day 6 and it looks like it could be another week, I dont have time for this and I WONT be wasting my time with these losers in the future."

"We ordered a part for our customer. During this process, their site froze several times, generating two charges on our credit card. When we called in to straighten out our order, they couldn't locate our order. When the order was finally shipped, it was the wrong part. They would not cover shipping for sending the wrong part back to them. For a $5.00 part, the process really should not have been that difficult. Would not order again.

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"Purchased 14 sets of Amerock hinges for use on refurbished kitchen cabinet doors. Already had 12 sets on hand from another vendor but that was all they had. After getting the hinges from woodworkers hardware, they were cosmetically unusable. The satin finish was not right at all and the hinges had striations as though they had come directly off a press without any finishing at all. Sent Randy an email and pictures and he told me I could send them back for refund. They deducted $26 from the refund for shipping charges for a product that was unusable. Poor customer service. Avoid at all cost or it will cost. "

"I ordered an accessory for a finish sander and received the item in two days by USPS. The online ordering system is clear and complete. The accessory was a hard-to-find Stikit Conversion Pad
for a Makita sander, Woodworker's Hardware item VLRCP017, which is a replacement for 3M Stikit Conversion pad 0511115-00400."