"I ordered a canvasback liner they answered all of my questions and it arrived in time as promised. Wooska.com is fantastic. I couldn’t be happier with them."

"I ordered a Zuca and a couple of spare wheels from Wooska. Initially, the customer service was great! They responded quickly to my questions and they had a model in stock that nobody else, not even Zuca, had. We received the order and everything was fine except that the spare wheels were non-flashing instead of flashing, as clearly ordered. I contacted them and that's when the radio silence started. No responses to emails; no responses to phone calls. It's not a huge deal, but it tells you something about their character."

"Wooska not only offers free shoppin and low prices on products, also it provides help to many non profit organizations. You choose an organization and they donate 10% of your expenses. Returns are free and customer service is very accurate. Great store!"

"After my order I did not get a lot of information about the shipping. I only got a mail so i would agree on additional shipping costs (europe). No responding to my mails to get further information. It took them 9 days to send me a mail with only a tracking number. I never received an invoice, which I requested.
I was relieved when my package arrived."

"I tried my luck with this merchant last week. Ordered an item on Nov 30. Received order confirmation email. Credit card got charged. But there has been no mention of any shipping notification email or tracking number.

Have contacted them by email twice and phone once, and received no response on the email, and no tracking number on the phone.

"

"Ugh. Ordered some nice dog life preservers. They had a good price and indicated in-stock. Charged my card the next day. I received an order confirmation. Almost 2 weeks went by and I received nothing more.

I emailed them and no reply. I emailed again and was preparing to call after they opened when I finally got an email reply. They claimed that they had emailed me to tell me they were out of stock and would I like the new version at list price instead! I never got that email. I checked my email carefully including spam box. Nothing. In addition, they claimed they had not charged my credit card but they had. I told them so.

Their replies were snooty and arrogant. No profuse apologies. Holier than thou. They didn't make any mistakes, this was my problem. I was finally refunded my money which they had for almost 2 weeks and no offer of a discount on new models, nothing. So I am stuck leaving on a camping trip without items I planned to have on hand. If I had known they were out of stock in a timely fashion, I would have gotten them elsewhere. Now it is too late.

I quote from a reply to my complaint email: "16 plus years in business indicates we do rather well in accommodating customers, we apologize for the inconvenience and do hope you have a pleasant day."

Like I said, snooty. If you wish to do business with a company that does not maintain accurate stock levels on their web site, doesn't communicate, doesn't follow up, claims they haven't charged your card when they have, and then are snooty when you point out that they failed miserably, you're welcome to it. Wooska smacks of a brick and mortar store that is attempting to operate a side business on the web and not paying it the attention it deserves."