"They incorrectly labeled a boot as a composite toe when the manufacturer didn’t make a hardened toe in that style. After emailing them and starting the return I was promised that all return fees would be waived since it was their fault but they didn’t refund what I paid"
"BUYER BEWARE I ordered from this company over 2 weeks ago. I am still waiting on a shipping confirmation email. They don't have a working customer phone number because of employees working remotely. Ive sent two emails, posted on their Facebook and also sent a Facebook message. I still have no reply and no work boots for my husband. This is the worst customer service I've ever experienced. They took my money quickly and now I have no boots. Stay away! Take your business elsewhere!!"
"Needed new boots, so I went to the site I always go to: WorkBoots.com. The boots fit and look great and met all my expectations. Even a spare set of laces. They arrived promptly and I hope to get a longer use out of them than some of my previous work boots purchased here."
"Just wanted to say that I like that there is a wide variety of boot options to choose from specific to my work needs. I have ordered many pairs of boots from workboots.com and haven't had any issues what so ever."
"Pretty straightforward site. Finding my item was easy and purchasing was even easier. The boots arrived and there was no problems with them. I'm shopping here and only here from now on. And if you're reading this, you should too."
"This is my first order, with work boots.com. I was very impressed. Great prices, quality items, and quick delivery! I will definitely be back! To the people at work boots, keep up the good work."
"I had a pair of georgia boots I've worn for almost 2 years. They were getting pretty well worn. Couldn't find them in stores but I found them on workboots. Came in within a few days and fit just like my old pair very comfortable insoles. I will order again when these wear out if they still sell them. I highly recommend workboots.com"
"Workboots.com is great. They have a big selection of the best boots, apparel and accessories and cheaper prices than the companies' own websites in most cases. Delivery is fast. Usually within a few days. I've never had a bad experience with them."
"This place is absolutely horrible! Still have not received a tracking number nor has my purchased item been shipped. I have made numerous attempts to contact this horrible establishment! And still no response! Quick to take your money, and slow to give you your item. I have paid extra to have this item delivered sooner! And still have not received or heard from these thieves! BBB will be contacted!"
"I normally buy Timberland Pro boots and shoes from another site and the local stores are closed due to COVID-19 (the other website lists no Timberland Pro products at all) and I had to find another source. Pricing was actually lower here than anywhere else (even with shipping!) and there were no problems with the order. This may become my go-to source for this brand."
"These Guys are great. They had the items I wanted, ordering was easy, price was more than fair and the shipping was super fast. Needless to say I'm very impressed. I'll be back. Thanks again workboots.com"
"The wonderful customer service rep I talked to was very polite and knowledgeable. I had to return the boots that I ordered wrong (my fault!) and she told me exactly how to do it. I highly suggest this company, they treat people right. Thank you so much!"
"Fast and thorough! I explained what I needed and Brianna K. from customer service helped me with a couple of suggestions in which I purchased one of them. It meets all the requirements I asked for. All is left is longevity of the boots. Thank you very much for your help Brianna K."
"Wow, they stocked an item that wasn’t even on the Timberland website. Delivered quickly and on schedule. The boots fit well so the size 9 was correct. I keep the top two laces undone for comfort but appreciate the high tops and snugness as an option in inclement weather. I often work 16 hours so anticipate reduced foot and leg fatigue with these new boots. I give the boots and the website 5 stars!!"
"They cannot facilitate a simple exchange if you order the wrong size. Customer service was rude. This company is relying on large online presence and playing the numbers game, but tries to portray themselves as a small business with only 40 employees. They do not value their customers. Just after your hard earned money."