Product & services pricing
2.94/5
Chance of future purchase:
2.55/5
Shipping & packaging:
2.67/5
Customer service:
2.34/5
Return/Replacement policy:
2.30/5

ResellerRatings
Verified
1/5

2020-12-06

Don't blame covid for bad customer service

"5 emails unanswered and over 10 days to finally ship. Never again"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

ResellerRatings
Verified
5/5

2020-12-05

Better than imagined.

"The watch came in excellent packaging. The watch itself was immaculate. Will be ordering again."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

ResellerRatings
Verified
5/5

2020-12-03

Perfect

"Quick shipping. Item as described."


ResellerRatings
Verified
5/5

2020-12-03

positive shopping experience.

"Great variety and excellent customer service. Have bought several watches from this site and keep coming back. One watch I purchased was found to be out of stock, after I had bought it. Customer service contacted me to inform me and apologise for the incident and I was reimbursed within 2 days. "


Verified
1/5

2020-12-03

Cannot access customer service.

"I need an RMA. When you call the prescribed number all you get is endless music. Good jazz though. But never answers. They have also not replied to an email request. Totally frusted."


Verified
1/5

2020-12-02

"Horrible experience with my order"


Verified
1/5

2020-12-01

Not delivered

"It has not delivered after so long"

Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-12-01

Great Deal

"Great Price and all aspects of Customer Service "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2020-11-30

Slow process

"Today 11 days after purchase my order is still “processing”. Negligent, inefficient, lazy company. This watch was supposed to be a birthday present, now will be maybe, a Christmas one. "


Verified
5/5

2020-11-30

Always as promised.

"Great experience. Great shipping."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2017-12-27

No customer service

"Customer service no way to be found anywhere you try to communicate true email, phone calls no answer,live messages and no answer at all"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-11-29

Amazing service! Beautiful gift?

"The Mondaine watch I purchased is exquisite! Best price! Great service! "

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2020-11-29

Still waiting

"Ordered the watch on the 18. Still waiting. Not good"


Verified
5/5

2020-11-29

Good product

"They’re a good customer, I get a update from them, since I bought the watch and everything comings ok"

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2020-11-29

Rose gold watch

"Upon opening the box the watch fell out with the spring missing. Almost sent it back but I took it to a watch shop and they fixed it. Did cost me $10 which I shouldn't have had to pay. Oh well."