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"The above is the Order Number given me by your email confirmation. Andrew Packer took my order, answered my questions, was very patient and did a great job. I appreciate talking to an associate who is helpful, easy to understand and (not from India!).

Thanks You
George Davidson"

"after many tries this is the first e mail i get back. really appreciated thank you"

" Leeanne was extremely knowledgeable , answered every question I had written down to ask before I called. She answered questions I couldn't find answers to on your web site !!!

Leeanne couldn't have been more helpfull, she even E-Mailed me documentation to help me setup my system !

Service is what will make or break a company and we should have more companies like yours that provide the outstanding service that your company representatives provide !!

Thanks Leeanne !!!"

"Recently I purchased a home automation system and a camera security system from X-10.com
the sales representative Markus Davis has been outstanding.
Because we also purchased a camera for SABIS schools.
When we had received the camera for the school . I was so inpressd , that I contacted them for a system at my home.
Mr. Davis was so helpful, because I needed more information . not only for the schools equipment, but for my own .He really went out of his way to give me the best service.
And answer all my question.
I am so impressed with X-10.com equipment and service that I am recommending them to other people I know.
I am the maintenance supervisor at SABIS schools.
And have been a maintenance equipment technician level two for KACHINA testing laboratories for 17 years.(Aerospace industry).

PS I'm not sure about the number 839554-DM827 on my paperwork . it says order number.
But it anyone needs to contact me to verify this statement, please contact me at work or at home.
The schools phone number is ***-***-**** extension 130 at my home ***-***-****
sincerely yours, Martin Irvin


"

"Requested for information with respect to adapting your systems in Nigeria Africa, Paulette Coleman was of great help in resolving the grey areas, but we look forward to being Value Added Resellers of x10 Systems in Nigeria if the conditions are right with us.
Innocent Udenkwo
MD/CEO DeGlobal Corporate Ventures
****@****
www.deglobalng.com
"

"I have bought wireless equipment "cameras immediately send back absolutely unacceptable quality 10 feet between receiver and transponder; remember I do this for a living.
RMA went flawless, got my money back, they do have some very cool gismos But you need to know what you buy, CS is useless in explanation and is pushing items on you, that you really don't need.
Ever heard of impulse shipping/
Once you order from them, you get daily e-mils claiming best new price or 48 hrs left to get on this deals etc.
I been looking at the night cam for 299+ and out of 30, marketing hypes, not a single time has this changed or other items, so do not buy into the hype.
I am satisfied probably once i open some items i still have in boxes, but i do NOT recommend any cameras or surveillance from them.
380 lines + Audio is by far worse than a 420 line Cam works way better and is clearer.
Cables come as composite, which is the absolute lowest end to transfer video signals and than gets plugged into BMC "coaxial connectors"
Do not waste you money on those items.
EDIT :
Below is also a statement to the software, which I also found to be inferior.
I just ordered multiplex items with different software for whole household autoimmunization, I do give a second chance for as long as I am treated respectfully..
"

"Software is delivered via internet download, that info was not sent until after the hardware was delivered...and only after I had to ask for it. Have used X10 products for years. This was the fist time I chose to take things to the next level...love the product, hate the service and the site and their animated e-mails are obnoxious!"

"Nakita P. was a pleasure to work with. Her professional demeanor and kind assistance provided me with much appreciated help. In todays business dealings, it is a rarity and a pleasure to do business with individuals such as Nakita. I intend on asking for her with each order. Many Thanks! "

"MRS PAULETTE You are the greatest saleslady i have come across youv'e been very courteous/polite/understanding/and extremlly helpfull in giving me the quality product's too assure me that my home and business, will both have the protection that i needed,too give me peace of mind.MRS PAULETTE i have scanned thru-out the internet and was getting a run around from other sales rep's which were not as profesional and understanding as you/i had some that even told me that what i was wanting to do wasn't going too work.WELL you proved them wrong lol thank's again i feel as if i have made a new friend and i also shall tell all of my bussiness acc. about Mrs Paulette and X10 security product's PAULETTE I can't thank you enough HAVE A NICE DAY AND A BLESSED 4TH OF JULY THANK'S YOUR'S TRULLY WILLIE WALKER OWNER/OPERATOR OF ALLPHASE CONSTRUCTOIN CO. ***-***-**** LONG BEACH MISSISSIPPI x10 confirmation#839271-cp625 "

"I just ordered a large X10 system this morning. I made use of the chat system and Susanna K. was my sales representative. My confirmation number was #838857-KS644. Susanna was very professional and helpful. She answered numerous questions; she was very knowledgeable about the technology. Basically, she helped me make my decision to purchase from X10, when I was previously unsure whether I would buy or not. She then followed up with an email and phone. All in all, it was a great buying experience. Please pass long to Susanna's supervisor the great work she did with this order and the customer for this order. "

"I placed a phone order for a VA11A RCA to Video convertor and very surprised to speak to Nathan Nichols, who was very knowledgeable of X-10 products. He was very personable on the phone and gave his extension so that I could contact him for any X-10 issues. I will definently contact him on my next purchase."

"Lacreshia B - x10.com Call Center Supervisor did what it took. NOT happy at the beginning of my order but VERY happy at the end. Need to get my SlimFire pocket remotes to program. Here is my email sent to Lacreshia after she listened to my issue.


HOLD THE PHONE & STOP THE PRESSES!!!!

YOU ROCK!!! This worked. After 2 sets of RMA’s, speaking with half a dozen people at 10X, requests to speak with a supervisors and months a getting frustrated. YOU took the time and patience’s to help. You provided your email and extension for follow-up. Thank You, Thank You… "

"While this is not the system the Paulette Coleman and I discussed it is because of her responsivness and courtesy that I order from X-10. It was a pleasure working with her and I will come back to X-10 if your customer service continues to be this good."

"I recently ordered a six camera security system from X10. It listed ….
“Here is what you get:”
3 ScanCam Color Cameras this is on the shipping doc
3 NightWatch Low-Light Video Cameras this is on the shipping doc
Wireless Audio/Video Receiver this is NOT on the shipping doc
Wireless Video Receiver this is on the shipping doc
Pan and Tilt Base & Ninja ScanPad Remote Control this is NOT on the shipping doc
6 Motion Sensors this is on the shipping doc
Multi-Camera Remote & Small Wireless Transceiver this is on the shipping doc
Vanguard Control Software this is NOT on the shipping doc
USB PC Capture Adapter & Wireless PC Transceiver this is on the shipping doc
Total advertised cost $1202.80
After I received the shipping doc (with a Total advertised cost of $972.81) I went back to the web site to investigate. Found a small link to “Whats Included” Total advertised cost $ 1129.80 but the list was missing the Pan and Tilt.
Called Customer service to find out why my order was missing the 3 items advertised and was informed it did not come with package but they would be happy to sell me the items I have already ordered and paid for. (See above in Here is what you get.) I ask to talk to a supervisor as I was getting nowhere. Was told supervisor would contact me with the hour. She, Lacreshia B, did (by email) telling me that she had gone to the Web site and saw nothing of the Pan and Tilt listed. She gave me a URL link to show where I ordered from. Never been there. But the Total advertised cost in the link was $1,102.80 and included everything in Here is what you get except the Pan and Tilt. I cut and pasted the original ad into the reply with URL link and sent it back. She fixed the problem by removing the Pan and Tilt from the web site but left the other two items I am missing. I never heard from X10 again. I will be disputing the credit card charge and reporting to the BBB. I fully expect to see the canned response from ****@**** that is posted in all other very dissatisfied ratings
6/11/2007 Replied to ****@**** on 6/5/2007 still no response. As expected nothing. 7/3/2007 ****@**** I recive all your adds at this e-mail. Lacreshia B sent mail to this email. Why you cannot is a mystery!"