"Ordered pre mod system on 2/05/04. Funds were paid thru paypal on 12/06/04. After emailing many times I finally emailed to the person that was listed with paypal (not the company name)
(****@****) and I got a return email from the company stating that it was a busy time of year and the order should ship out by the end of the week (that would be by friday the 17th) As I am writing this post on Wednesday afternoon the 22nd I have not gotten an email stating shipping info much less the product delivery. I have 3 current "tickets" as thier web site calls them asking for communication about my order with ZERO response from anyone. At this point my Christmas present to my son will not be here for Christmas and I am assuming that I have just been ripped off to the tune of $424.00.
I HIGHLY recommend that you DO NOT deal with this company."
"I ordered a premod and am very satisfied with the live support and my product.The only complaint i have is they are very slow to respond to emails.Also thier website says 10 days before you get a tracking number on shipping.They told me 10 "business" days and thier websit should also say "business" days.It took me 12 business days to recive my order.For my delay there was a upgrade done to my hard drive 80GB to 120GB.
overall i am happy and like how they include a 1 year hassle free warranty with the premod."
"No trouble with any of my 2 orders. technical assistance was promt and very helpful. Got me on track after being lost and frustrated! Nice Job! :-)"
"My experience got off to a rocky start. I had some probelms with an order but customer service was very quick to respond and everything was resoved less than 12 hours from when I placed the order. They even upgraded my shipping for the trouble! I would rate them 9 of 10, for customer service and 10 of 10 on price.
TFP"
"email support was bad but Live support kicked ass. thanks a lot. likin the mod"
"I had a great experience. Great company I got my product quick, and they answered all of my questions. They also provided me with the help that I needed to install my new x3"
"Quick email. Quick delivery. Would buy again from them."
"HOLY CRAP,
where else are you going to be able to get service at midnight. YOUR NOT, these people are incredibly knowledgeable, help you 100% of the way and will answer even the dumbest of questions with out any grief. if your modding your xbox your stupid to shop anywhere's else. Cheepest prices i could find and the best service possible. there is nothing better."
"jan- was extremely helpful and fast. very nice and curtious. I have had a trouble ticket for several days with no responce. jan got me the info i was hoping for in a blink. Great job jan. happy texan here :-)"
"I ordered this chip on Oct 11th and had the 18th! Great service if you ask me! I will be going back for more parts in the future! Support is great as well!"
"I have ordered from xbox-modchips.com many times, and recieved my orders very quickly. I recomend xbox-modchips.com to everyone, as they have very good tech-support.I have never recieved any problems and they always have GREAT on shipping orders very fast. They also have great prices."
"awsome store, took a little longer than the site said, but i am happy with my order and i got a great price."
"I think they are pretty good. They have great Customer Support in chat and they said I should have my chip by the end of the week. I hope that's true. :) "
"I have had nothing but great results with this company. They even through in a couple of freebies with the order (talked to them on their live tech support system when order was placed). They were polite and seemed to really care if I was satisfied with the purchase. This is the first time I have ever posted on reseller ratings and I wouldn't have wasted my time on a company that i was not 100% satisfied with."
"Fast response times to product queries and order status. Would strongly recommend purchasing from them and would do so myself in future.
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