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XDream Machines

2 reviews
5.00 / 5


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5/5

2003-04-04

"I purchased a Nightmare3 Athlon XP Gaming system and it has ran perfectly! The system has responded flawlessly to everything I have thrown at it. The order process was easy. Wes Barnes was very knowledgable and was able to answer every question I had. I would comment on the support services, but I have not had one problem as of yet. I will definitely be a return customer when the time comes!"

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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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Ease of checking order status
Ability to determine if a product was in-stock real time
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Customer service being trustworthy
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5/5

2003-01-08

"I ordered a system from XDream Machines as a Christmas present to myself last year, and I must say that the entire experience was extremely gratifying. To begin with, their customer relations are wonderful. My sales person was extremely patient, and helpful, making suggestions and working with me to configure my new system. I was very surprised at how courteous and friendly the sales people are. Not once did I feel like I was being rushed, or pushed into purchasing more than what I was looking for.

My sales person had told me that the normal build time for a system was 2 to 3 weeks, and since I had ordered it right before Christmas, there may be delays. I explained to them that I would be out of town for the holidays but returning in early January. They promised to have my system done, and delivered when I returned, and they kept their promise. My new system was delivered the day I returned home!

I have to say that this system is by far the most amazing computer I have owned to date. The system is perfect in every way. It looks fantastic and it runs just as nicely. The company included a really neat three ring binder in which all of my software and documentation was stored. I also really liked how they customize the system, and fully configure it so that all you have to do is turn it on and go. I didn’t have to install any programs or update any drivers before I used it. It was ready right out of the box. And fast?! It is far and away the fastest computer that I have ever owned. It seems that I am now the envy of all my friends! The funniest thing is that one of my friends bought a system at about the same time I with almost exactly the same components from a different company, and he swears that my new system is faster! Ha!

My XDream system was a little more expensive than some of the other vendors I had considered, but as far as I’m concerned, the extra money was worth it. Their customer service is outstanding, and the system is everything I expected and more. I would definitely recommend XDream Machines to anyone who is in the market for “something better” than a Dell or Gateway.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability