"Had a Comcast line pulled out of our vacation house during a storm, so no internet or phone service. Went to a retail Xfinity store in San Mateo, CA to schedule a technician to repair it. Drove 200 miles to meet the technician. Never showed up. Went back to the Xfinity store to be told they had no record of the appt and didn't know how to resolve the issue. Waited 1 hour until I insisted the agent actually enter the problem into his computer (he didn't know how). The he said "they will call you at the location" apparently unaware that THERE WAS NO PHONE SERVICE since the line was down. Asked if I had a cell phone, which I had to use to get the appointment with him in the first place. Absolutely no understanding of anything by "customer service agent". Still waiting for a call, any call, on my cell. It's the only WiFi vendor in the area, so I am stuck. Will cancel account and do without!!!"
"After my internet only plan went up $10, then the next month $20, with no input from me, I called customer service to find out why and go to cheaper plan. No reason for price increase other than with autopay it automatically does it. Then after trying for awhile to change plan and being met with constant sale pitches from the most annoying voice ever I finally dropped price by $20 while getting 65% less internet download pkg and got 10 TV channels. Fee added was $10 Broadcast Fee which I was told had to be charged the customer because TV Stations charge it. Unbelievable racket, delivered to me by the most annoying person ever. As everyone knows, there monopoly in most areas causes this to happen and should be changed. "
"I've had a note 8 with Xfinity mobile for over a year. They told me I qualified to upgrade to a note 9, so I waited in line today, the first day the note 9 was available. They told me I didn't qualify. Customer care over the phone told me to go back in the store, that I should qualify. Again they told me I did not. I am returning a phone I added last week, and am paying off my note 8 to get it unlocked. Then back to Tmobile. OMG, I hate to back lied to."
"I usually fight hard to make sure I get treated fairly and rarely let someone win easily, especially if I think they are doing me wrong! With that said, I think Comcast/Xfinity has worn me down to the point of just wanting them to go away. I made a point at the start of my service with them to ask "this cost for the next two years includes everything, right"? They assured me it did. I asked "no hidden cost, no down the road added cost"? They said, no, the total will stay the same for the whole length of your agreement, 2 years.
WELL S O A B guess what, 10 months into the agreement I get a letter telling me "oh, we made a mistake" and have not been billing you for the equipment correctly. We are going to start charging you $20 more a month. I called and talked to a service person two different times. I called and talked to a supervisor for almost an hour. All gave me the same store, we made a mistake but you have to pay more. No matter how I explained they were breaking the agreement I made with them they insisted their equipment was NOT PART OF THE AGREEMENT and they were in their rights to change what they had promised. Now I have a hard time understanding how their equipment could not be a part of the agreement since using their equipment is required and a very large part of their whole service. I cannot wait until this bad agreement ends so I can switch to another carrier.
I did not mention how badly they botched the installation requiring multiple visits with me taking off work for no reason each time and going way beyond their promised date for installation (it was a Christmas present but did not get installed correctly until well after Christmas) but that is a whole story in itself.
Bottom line- Do not trust them, do not believe them, and most of all DO NOT USE THEM!!"