"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"I pre-ordered a laptop with the specs I wanted. The options for the laptoo were many. The buying experience allowed for many customizations. I do recommend"
"Was unsure about the process of purchasing, customizing, but called customer service they were extremely helpful with every aspect of the purchase. Thank you"
"This is my first gaming computer and I couldn’t be happier with the ease of ordering! Everything is spelled out for you and I feel I’m really getting all the bang for my buck! Thank you Xotic!"
"I had no issues with ordering my laptop. I ordered the Asus rog zephyrus. Hopefully once I get it, it will be great. Thanks"
"One of the few places that offered the Laptop I wanted. Plus they had multiple upgrades I could add that amazed me. For sure a great experience all around."
"The buying process was super easy. They offer a ton of customization options!"
"Still waiting for my item to ship but no issues on my end"
"I have window shopped xotic for a while now. Pulled the trigger for the wife and got a good deal for the hardware."
"Used the customization tools to make a PC I can use for years to come easily and efficiently!"
"I found a reasonably priced laptop with all the features I wanted. Prices for what was included were better than anywhere else I found. I would shop here again. "
"I did a decent amount of research online looking for truly top of the line laptops that can replace a tower and nowhere online came close to the services and upgrades these guys offer. They make it too easy to find what you want and upgrade it to your liking. Building me a UFO Mothership Laptop that Outperforms my friends Full towers was too East. Not only with shear power But running a 300hz display.... holy crap take my money lol. "
"Easy build tool to have what I needed done"
"A + Customer service ,
I would definitely recommend this place for your pc needs !"
"I actually was on Amazon and saw that you were selling a 64Gb 1 TB SSD MSI Modern 15. I saw that you were the sellers so I decided to check the website out.
The website is easy to use, and fun! Watching your pc and cart picking items to put on it is a blast!
I was afraid of the turnaround time with backorders and out of stock parts, so I used the chat feature and talked to the reps there, they let me know that the first PC I was looking at was out of stock, so I went with my second choice. I like how easy and available people were to talk to! Everything they said as far as availability and turnaround time was accurate.
You have an amazing tracking feature, where I can see the PC go through the process, and know that you haven't lost it somewhere. The turnaround time was amazing as well, it's been 2 days and it's out the door. Can't wait to get the laptop.
I foresee this laptop lasting for a very long time, but honestly I can't wait to use the website and your company again to buy something else! It has been a great experience. I loved how easy it was to talk to someone, and your system is great and everything honestly, I can say was perfect! "
"Ordered 2 laptops on 11-12-20. Selection and checkout process are enjoyable and easy, my only complaint is that the items i ordered showed in stock, and when i called to confirm my fast build option that i paid for, i was informed that they would not even be at xotic pc for my upgrades until 11-17-20. "Bummer"... i will say, i had a VERY pleasant experience with the gentleman i spoke to on the phone, who did try to solve my issue, and even offered me a refund on my rush build, to which i declined, due to deciding to just give them those extra few days. So overall pleasant experience, i wish they would implement a bit more transparency in their stock availability, and perhaps contact the customer immediately upon noticing the items not in stock, they could have maybe gave me so im stock options and who knows maybe could have upsold me on something nicer. Will give review on pcs and date of arrival when applicable.
*11/17/20 update* work is now being done on my laptops, so the date i was told has been true thus far."