"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"Purchased a custom MSI GE66 Raider from Xotic PC. They were fast and efficient on getting it customized and shipped out. I love the new MSI laptop. been using it nonstop since i got it. Well worth it. Have built Desktop computers in the past with MSI motherboards and loved those. MSI definately makes a great product. "
"Ordered a computer and received it in 3 days without paying expedited shipping. "
"Extraordinary build and shipping speed. It’s surprising "
"I am really happy with this laptop - 250+ FPS on Doom Eternal, 100+ on Control w/ RTX... I wish Cyberpunk wasn't a lousy game b/c I bet this laptop would run it smooth. Fans get loud in performance mode, but are quieter in normal modes so the laptop works fine in a Zoom session.
Build quality is decent. RBG on on the advertising pics is really intense, but you can customize it to make it a less gamer extreme. (I set that colorful bar on the front to just be a subtle smoky grey/white, and it looks really sharp.) Per-key RGB with settings so you can change which keys are highlighted in FPS, or MOBA, or word processing. It's a nice feature.
BIG advantage to this is the HD webcam, which is a serious problem with gaming laptops in 2021. (Why??? Why did they take out webcams during the pandemic?) "
"Couldn't have asked for a better experience."
"Very straightforward experience and plenty of hardware options and customization options."
"Product descriptions great"
"My experience with xotic has been a memorable one and I look forward to my next purchase in the near future"
"So far all I have done is order my custom laptop, so I can only speak to the purchasing process. The website is laid out well, and there are really good drop-down options for narrowing your search for the customization process. One question I have is on the final checkout. I chose the check/money-order option, submitted it and my order was accepted. When do I get billed or actually send in a payment?"
"Between me and my family I think we've actually purchased at least 4 separate laptops through Xotic, and for good reason. They blow the competition out of the water if not solely for the ability to customize the components that are going into my laptop. Which- for me, my family, and anyone who knows even a little about computer components- is a very significant deal. Laptops are usually found stock or with very, very limited modifications, so being able to properly tailor all the internals so it can run at peak capacity is a major deal.
Now, do I have gripes with some minor things here and there? Sure, I definitely feel like the prices of certain components (thermal paste upgrades, certain ssd and storage options, etc) range from a little to way overpriced compared to what they're readily available for on the market (looking at you, Samsung drives). Buuut, at the time of me writing this, we are at a terribly priced period of time for purchasing computer components, and I understand that they need to make profits too both on the parts and the labor it takes to install it. So, as much as I hate to admit it, I can totally see why things are what they cost- especially with them coming out with and promoting their own Xotic brand parts (Which I found that to be a cool achievement on their part).
All things considered they're basically the only company I'd go to and trust for a laptop nowadays. The first laptop I purchased through them has lasted me an absurd 9 whole years, so I know so long as I take care of things on my end they'll deliver a reliable, quality product uniquely suited and customized for my needs. That's not just great, it's perfect, so thank you Xotic for continuing to do what you do best.
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"I wish these guys were down the road from me, I’d buy so much stuff all the time haha.
And service wise, I can’t complain. I had a few doubts about the delivery time so I shot these guys an email and they responded very quickly, like same day few hours quickly, and gave me a good straight to the point answer. I don’t feel like im buy from an evil corporation, more like a mom-pop shop which is pretty cool.
Something that would be pretty cool is if they could like make a recommended build around which ever video card or processor you choose. Cuz i’m a techy nerd myself and I know the gist of a few components and things, but other things like RAM brands or Storage access speeds or even which fans are best, that’s still is a mystery to me and I can’t tell if I’m make the right call. If there’s one thing I’ve learned is that the most expensive isn’t always the best bang for you buck so I as a consumer would like a different metric to go off of. So a suggestion/recommendation for some of these would be helpful!"
"I love this company I bought my laptop from here a couple of months ago and phenomenal service and fast shipping. Just the other day was having issues finding a backpack for my laptop it’s hard to find on that fits 17.3 laptops but went to xotic and boom sure enough had one that fits my laptop. I will continue to get stuff from this company and recommend this company nothing but good vibes "
"Awesome service and perfect communication "
"The computer came in on time and in great condition, however I did not received the additional promotional items in my order. (If the company delivers them I will update the review.) "
"Awesome customer service and a great pc at a great value. I will and do recommend Xotic pc to anyone reading this. Absolutely beautiful build with attention to detail and performance..."