"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"Xotic order process is made to be easy and understanding. Great setup for free stuff and free upgrades with certain choices of part, and constantly keeping you in the loop on your order. Thank you Xoticpc for the great experience."
"Costumer service has been very good and the website has been very user friendly. "
"easy order online ! very good support over the phone with my dream build ! cant wait for it to come !"
"XOTIC has been super great with communication and checking in with me on the progress of my laptop. I appreciate the level of care and service excellence I’ve experienced so far! I can’t wait to get my laptop!"
"I purchased about a week ago and am still waiting on the laptop but so far the customer service has been great and I get regular updates."
"My order wasn't completely straightforward because I made several adjustments to it after finalizing the purchase. Emily handled those adjustments without delays or complications, exactly as she did when I last purchased a laptop from Xotic. This was the fourth computer we bought from Xotic. Not every order has been as seamless as this one, however the thing that's consistent is that Xotic's personnel has always done their utmost to solve problems, even when I haven't been on my best behavior. I'm glad to be a repeat customer."
"More information about products/ services would be very helpful especially what are the differences in the warranties etc. Also, I would like to go back in and make a couple of changes to a preorder I placed to upgrade a couple more components, but there doesn’t seem to be any option to do that vs. just cancelling the order and reordering with the additional configuration adjustments I would like. "
"I like how easy the site is to navigate. A lot of options available! "
"I wanted the MSI Alpha Ryzen/Radeon combo laptop, but wasn't happy with the standard options. I love the fact i could add better hard drives in raid configuration, extra Ram, and other items without having to add it after receipt on my own."
"Excellent service from the start
With an email the company is happy that I'm a first time customer
To a reply back letting me know pc is in production.
Couldn't be more pleased!!!
"
"I just got my new PC from Xotic PC and it was not only what I wanted but it was way beyond what I expected, the customer service is A++ and speed was not a factor I had it within a week.
This PC MSI Infinite RS 10TD-065US is by far the best buy I have ever made, I will be coming back now I can start Twitch the way its meant to be.
Thank You Xotic"
"Everything was good great site just wondering when I will get updates to when I will
Actually get my hands on my new labtop "
"Price is completive. Upgrades are inline with what you can do it yourself. Super wide selection. Lots of payment options. Will buy again from this vender."
"Shipped fast good quality "
"I am very excited about my custom preorder. I was a bit hesitant due to the release date being in June, but my chat with TJ was amazing. He was able to discuss why the release date had been backed up (brand new NVIDIA graphic cards are an unfortunate victim of COVID and are delayed). He explained what would happen as soon as the graphic cards came in, and gave me preferences for putting a design on the lid. Overall, a really great experience. I can't wait to see what my new baby can do!"