"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"Web page was very easy to navigate. All options were clear and had prices next to them. Great product for a good price. My specific order is a preorder that is set to arrive around June. If the laptop arrives as advertised I will be very happy. "
"I have nothing but good things to say about our experience with Xotic PC. Ordering was easy and user friendly, taking us step by step through our customizations. My laptop arrived quickly and I was very impressed with the box it was packaged in. Thank you Xotic PC for putting out such an amazing laptop and taking care of all of the little details."
"Pros-
East website
Fair prices
Fast shipping
Free stuff
Cons
"
"So far, I have ordered my custom laptop. I’m aware it will take some time to get it configured and sent to me. During the wait time, I have received multiple emails with the progress of my order and this makes me feel good as a customer. I feel Xotic PC cares about their customers."
"smooth and easy process. got the product i wanted and upgraded with no issues. and it shipped within 2 days!!!! thats amazing with parts being as scarce as they are these days!! 10/10 would recomend and will be using them again in the near future!!"
"In my opinion, the website was hard to understand. I don’t know a great deal about computers. I was looking for a great laptop for work and play, but with so many add on options I feel it would have been helpful if they had a brief explanation on what each add on would do. Other than that my experience was just fine. I just feel I would have gotten a few upgrades if I would have fully understood everything! "
"It was a easy and pleasant experience for customizing and ordering the computer I was in need of and also meet my needs for the price. Also having multiple forms of payments and financing options is a big plus for people too. Thanks"
"I ordered a laptop and the delivery was very fast and smooth! Great experience! "
"The specialist at Xotic, Trevor, was great at helping me find the right combination of hardware and software. No high pressure, just good suggestions and easily answered all questions.
I can evaluate the laptop when it arrives, but so far this has been a great experience."
"Ordering was easy and fast! "
"Bought a Asus ROG. Shipping is affordable and the machine is customisable which makes it more interesting!"
"Easy order and Financing options"
"I ordered my pc in December, and was told there would be a waiting period due to a pre-order. It's now mid February and I still have not received my laptop. I asked customer service what was going on, and the only information I received was that I would have to wait longer because of the preorder. So here I am, after waiting two months and I still have no idea when to expect my pc. I understand that pre-orders mess up arrival dates, but I feel like waiting two months is a bit much. "
"I usually debate with myself for days before making a purchase. This process was so simple and easy to get through that I didn't have time to talk myself out of it. ;)
Very excited for the laptop."
"It was good to find a site able to let you build the computer you wanted. I'd do it again."