"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"The website design makes it easy to find what you want and customize it. Also very much appreciate the comprehensive tracking provided."
"Wanted something specific. And got a good price for it. A little confused at how I was offered free shipping, but still charged."
"Building a PC part by part and knowing that it's going to be tested and built correctly took all the stress out of the normal process. Absolutely loved it every step of the way. And the level of customization with the reasonable prices blew my mind. "
"Igot my pc about a week ago and its just amazing.Theres a gaming computer then theres a custom built pc and theres just no comparison.Custumer service was excellent i was totally keep in the loop and was contacted several times thru the process it was an amazing purchase from start to finish .Now my son wants one also.Great job and if your looking for a great custom computer your at the right place kevin m empson"
"I ordered an MSI laptop for personal use. Customization is easy with the options and price shown. But after I ordered, I decided to change another component, I dont know if still possible, still no reply.
The customer service is good, they answered and assure me that my change after the order is done. But I hope they can do something to include the changes after order. Like tagging them as "change after order" I think it is easy to implement or your coder is dumb. I'll do it for you and pay me."
"Stumble on website awsome experience in placing order. Beautiful website."
"The website is fairly easy to use. I was able to find what I was looking for. I had an issue with my order that was my own carelessness that was easily rectified with one phone call. The service rep I spoke to actually had some knowledge of what she was selling and it was a pleasant conversation as opposed to the experience I've had with other companies. My item is pre-order so I can't speak to the equipment but so far the customer experience has been a very positive one. "
"When I started looking for a new laptop, Xotic PC was the only one that had a laptop to fit my needs. I ordered the laptop that I was able to customize to fit exactly what I wanted. After I made the purchase, if I had a question their customer service representative responded quickly and with the information that I was looking for. I was even notified of a possible delay due to the riots that were happening. They beat their own possible delay, and shipped out my laptop! My laptop is amazing and has beat my own expectations! Xotic PC is the only place I will ever go to for a PC or laptop ever again!"
"Looking forward to experiencing this beautiful pc!"
"Experience was great first time on the website and it was amazing..but didn’t expect preorder taking months..summer time here I come !"
"It was easy to order and customize all of the parts of my laptop. Fiancing was perfect. Customer service has been A+! I have received emails just to ask if I need any help with my order. Love the way they go above and beyond. "
"Site was easy to manage and easy to order. "
"Bought the ASUS ROG Zephyrus Duo 15 SE they've giving me constant updates about my product. It is a pre-order I believe based on the 4 week time frame from my order date for predicted delivery date. "
"They are very patient along with helpful. I wish response time was a little quicker, but in this day and age.... what is?"
"I needed a laptop quickly, ordered it, and even had to ask for an upgrade during the rush process I paid for.
They upgraded without question."