"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"My order was backordered. They kept on telling it me it will be a couple of days until they get the part. Then they said I can get a similar computer but I will have to pay the difference. They don't care about the customer they just want your money. Customer Service is horrible."
"I was very impressed by the upgrade options available and the simplicity of choosing them. I also like the fact that I can opt in to have my laptop overclocked and tuned by people who know what their doing. "
"I had a "Custom" build laptop (MSI GF65 THIN) and so far the service has been great. I liked the fact that they just not put the bunch of parts that you choose together and have your device sent over, they have them tested and push to actually manage the chemistry of said part altogether while they inform you of the running process. Kudos to that! "
"I've noticed Xotic PC on websites like Amazon and Newegg for a while now when looking for pc components. Now that I'm in the market for a new gaming pc I decided to buy it from Xotic PC. The pc I bought is called MSI Aegis RS 10TE-066US. Xotic PC is one of the only places I found to let you pre-order pcs and customize them. Being as difficult as it is to buy graphic cards nowadays, it was a breath of fresh air to find that Xotic PC is offering pcs with the new graphic cards. So far I'm quite happy with service and experience I having with Xotic PC as their website is easy to use and ways to find the pc I'm looking for. Also, when they say they'll stay in touch with giving you updates about your order they mean it, every few days I'll get an update letting me know that they still have my order on file and are working on it. It's nice to hear about my order is still active as it's a pre-order. I don't get updates from other sellers like this, so to have Xotic Pc give me updates about my order is a pleasant surprise."
"They answered all my questions regarding my order "
"Love the laptop and communication from the company. I"
"The process was pretty easy, and quick. The part that took me the longest was designing the art I wanted etched on the top of my new laptop!"
"The buying experience was great, but when it came to paying, for some reason it came up with a wrong (higher) total.
Luckily I caught it and support fixed the issue,
Overall veey positive."
"Had a great configuration page for each laptop and an easy checkout process"
"I was searching for a new gaming laptop and found a link to there site , i was able to get a pre order in then i saw that they build gaming computers I was in the mood to update mine , when i called to talk to them they were so nice and honest .they advised me I should wait till the next gen chips come out as my intel 8700 is still fine . that was the shoe in for me I am buying all my PC needs from the now so happy I found them !!!!!! "
"I had been waiting for a while for a different laptop I had ordered and was contacted and offered a different option. Great customer service."
"I ordered the next generation MSI computer with the newest intel processor and RTX 3060 chipset, an upgrade from my current MSI GE63 Raider. The difference of shopping with Xotic PC is that they'll customize widely available PCs to make them better. Rather than fiddle with overclocking, I process I neither understand nor have a desire to learn, I've got the team at Xotic doing it for me for a great price, also adding a better set of cooling upgrades and color calibration.
I'm excited to get the new PC for my business, and can't wait to give it a test drive next month."
"This is the place you can have the computer as you want it and accomplish any expectations"
"Super easy, friendly people. Haven’t heard anything really bad from these guys. I’m super excited for my product to come in. "
"I ordered a laptop from Xotic for work and school, and it's great! I can tell it was built with attention to detail and I'm glad most of the bloatware was not installed. While it did take a long time to reach me, I figured it would take a while since it was in the Christmas season and I know there are part shortages. They did communicate with me about the delay."
A rep from XOTICPC, XOTICPCManager, has responded:
“Unfortunately, due to market shortages, we have several items on our website listed with an ETA and NOT IN STOCK. This customer's order had these items listed as a backorder. We are sorry they are back-ordered we are doing everything we can to get them into stock ASAP. ”