"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"awsome company i will deff buy from you guys aging "
"Although I haven’t yet received my laptop, the process so far has been good. No complaints"
"My teenager has been begging for a gaming PC for 2 years. He is apparently really good at games and "needs" this to get better so I decided to finally be the best mom ever and get him the gaming PC of his dreams for Christmas. I went down some serious gaming PC rabbit holes researching part upon part before even coming to XoticPC's website. I really love that they have several base models of each version of the PC to choose from, and then upgrades on dang near everything from there. It makes customizing a PC so easy. I loved my experience. I REALLY love the 5 year warranty they offer PLUS the upgrade program they offer seriously cannot be beat! "
"Very good customer service and product!"
"This is my first gaming laptop purchase. I've been eyeing gaming laptops for years now but never could bite the bullet because I couldn't justify the cost.
My desktop has been dead for two years and my steam library was sitting dormant and it was killing me. My sisters husband watches YouTube streamers who talk all day about gaming PC setups and they mentioned this company Xotic.
Their website is fantastic and their mobile experience is also fantastic. Coming from a background in marketing I can tell you there's a lot of terrible mobile sites out there haha.
I quickly found the components I wanted to build out my specs. Price was exactly what I wanted around $2k range.
Their customer follow up emails are also a great reassurance of the exact build you want and how many days it takes for each process of the build. Super Cool "
"I had a custom built laptop shipped to my house on a Monday. Laptop came before the end of the week. Amazing and far exceeded any expectations that I had."
"It was great good products"
"It was an easy process of being able to customize and great sales to go along with around the year. I have shopped here multiple times ☺️"
"**Update 12.1.20** Had to contact XoticPC about failed fan since under warranty. Customer service was very helpful and quickly set me up to send my laptop to MSI repair center in California. For the bad that went with the purchase of this system, I feel that the customer service really redeemed themselves a bit after this interaction.
**UPDATE 1.30.20 ---Grrr....after speaking with Xotic product WAS open box. Listed as such.....if you notice the small SKU #########ob or manually search under tech specs)!!! I'm even angrier now than before about this whole purchase. WHY DOESN'T THAT INFO SHOW ON THE ITEM WHERE YOU DON'T HAVE TO DIG TO FIND IT????? Who the heck EVER looks at the SKU??? No more...no more...no more from these guys. Buyer beware!! Next time I'm playing it safe with a reseller/manufacturer where everything is evident on the condition of the product.
I purchased a new laptop from Xotic PC--first time buyer for this company. The laptop was modified (added memory and thermal paste) and they did seem to do a good job and the laptop works fine. However, since the laptop is new, I fully expected the manufacturer's box/items to be sent with the item. What I received is the system with the charger sent only in a cardboard box with shipping packaging. VERY disappointed. I talked to a rep online and she stated it probably an open box type item but not used. I'm not sure I can believe that. Why would a company have a laptop stored in stock without any box without it being used previously? I *THINK* I may have been sold a used laptop. I'm OK with an open box since the techs have to open the original box to modify the system, but when buying any item it's usually stated the product is in a certain condition BEFORE buying (ie. opened or doesn't ship with original packaging). I'm keeping the laptop, and I'm stuck with using XoticPC for the limited 1-yr warranty as they did work on it, but I unfortunately won't be buying from them in the future. Seems a little too shady business-wise to me with too many companies out there to buy from."
"They honestly have the best customer service I've ever experienced. I would never buy a precision machine from somewhere else. They are my favorite company. "
"Customer Service is nothing but phenomenal. The laptop is of excellence and quality product. Super excited to buy more in the future. "
"At first I had many questions to xotic pc and I always get an immediate and very good answer, the customer service is great, also, the laptops are the best customized that I've ever seen. I fully recommend Xoticpc"
"My husband ordered a laptop a few months ago and it's amazing! I just ordered one for myself as well. "
"Best price and besy specs hope it is as good as anticipated!"
"It was a very easy experience to customize the laptop the way I wanted it"